Job summary
Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way. The successful
candidate must have experience working in a busy environment at a fast pace and must
have excellent organisation and communication skills to help prioritise workload
and ensure smooth running of day-to-day tasks within General Practice.
To promote the practice to ensure a consistent
growth in list size.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
To
provide point of contact for patients and act as a focal point of communication
between patients, Doctors and other members of the Primary Health Care Team.
It
is expected that you will conduct yourself with tact, sympathy, and efficiency
and remain pleasant at all times.
Particular
attention is drawn to the confidential nature of this post. All patients
diagnosis and treatments must be held in the STRICTEST CONFIDENCE at all
times.
Main duties of the job
Job description
We are looking for an experienced receptionist to join our friendly team at Hackness Road Surgery.
As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgmental with excellent communication and listening skills. You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required. Knowledge of the SystmOne clinical system would be an advantage; full training and support would be offered to the successful applicant.
About us
As one of the largest providers of GP services in the country, we are proud to have over 40 practices all rated as Outstanding or Good and we are committed to continually improving the quality of patient services whilst meeting SSP Healths contractual obligations.
Job description
Job responsibilities
Job description
We are looking for an experienced receptionist to join our friendly team at Hackness Road Surgery.
As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgmental with excellent communication and listening skills. You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required. Knowledge of the EMIS web system would be an advantage; full training and support would be offered to the successful applicant.
Job description
Job responsibilities
Job description
We are looking for an experienced receptionist to join our friendly team at Hackness Road Surgery.
As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgmental with excellent communication and listening skills. You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required. Knowledge of the EMIS web system would be an advantage; full training and support would be offered to the successful applicant.
Person Specification
Experience
Essential
- Previous experience of working in a public reception environment. Experience of GP clinical computer system, telephone switchboard operation. Experience of Microsoft Office software.
Desirable
- Customer Service Skills, experience of dealing with the public.
- Experience of working in General Practice
Qualifications
Essential
- A good standard of education
Desirable
Additional
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Flexibility in working hours.
- Able to adapt to change.
- Willingness to learn.
Person Specification
Experience
Essential
- Previous experience of working in a public reception environment. Experience of GP clinical computer system, telephone switchboard operation. Experience of Microsoft Office software.
Desirable
- Customer Service Skills, experience of dealing with the public.
- Experience of working in General Practice
Qualifications
Essential
- A good standard of education
Desirable
Additional
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Flexibility in working hours.
- Able to adapt to change.
- Willingness to learn.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
