Job responsibilities
Support & Guidance - AMs to provide support and guidance to each Manager within their remit.
Contact - AM to be first point of contact to the Manager
Communication - AM to liaise directly with Senior Management and COO.
Increase Efficiencies - AM to monitor and review the practices to increase efficiencies, to ensure fully compliant, income is maximised, staff are fully trained, staff morale is high and practices remain sustainable long term.
Collaborative Working - Promote and implement collaborative working amongst all practices and teams.
Remote access - AM's should have remote access to every practice within their remit - this is to ensure ease of monitoringaccess to the system in emergencies etc.
Development It is of vital importance that you keep abreast of all new and upcoming services and that you are fully engaged and proactive in your approach to implementation across all sites
Area Manager Reports Internal KPI - CQC monitoring/compliance - Prevalence - PPA claims - External KPI/Standards/Specifications. AM's to complete reports for each practice within their remit and ensure compliant before submission to COO
Data Validation - Data validation - Set up an electronic folder for each practice within your remit; you will retain your evidence from your practices to allow validation of the data submitted against actual achievement. Check data entry against trigger levels, ensure they have provided a solution to any risk before it becomes an issue, where you have direct responsibility for a PM you will be required to provide this support. Discuss discrepancies with and agree course of action. Ensure that the Manager has a folder for each of the indicators below where they will retain evidence.
DES/ES/CQRS Monitoring - Ensure practices within your cluster receive support to achieve higher targets and optimal ES delivery. Ensure the Manager has provided advice and guidance and where necessary escalated any issues preventing the practice from maximising their enhanced service uptake.
Prevalence/Register validation - Ensure that register validation has been undertaken and advice has been given where read code issues are identified and that they have assessed training needs of the coders and implemented an action plan.
Internal List Size Monitoring/Marketing - Work with the practice to investigate list size falls, processes being followed to advertise the practice to new patients.
CCG Participation/Monitoring - ensure attendance has been achieved from each of your practices for the mandatory meeting for the Managers and clinicians and all peer support information has been submitted by the deadline.
PCN Participation Monitoring - ensure attendance has been achieved from each of your practices for the mandatory meeting for the Managers and clinicians and all peer support information has been submitted by the deadline. Feedback opportunities to Senior teams. Ensure PCN engagement and full utilisation of ARRS roles, ensure IIF targets are met.
Staff Management/Appraisals Ensure you have an appraisal schedule in place for each Manager within your remit. Ensure each Manager has a schedule of appraisals for all staff within their remit and check completion dates.
Practice Budgets - AM will be responsible for supporting the Practice Managers to work within practice budgets and reporting to the Finance department.
Practice Perception/Patient Feedback: Monitoring practice perception working with managers within your remit to set targets to improve feedback on public facing forums
Practice Clinical meetings: Attendance 1 per quarter to ensure all meetings are held using SSP Health framework and standard agenda. This can be remote or on site attendance
Clinical Lead Support: Foster good relations with Clinical leads within your cluster of practices. Ensure Managers are all monitoring clinicians and working within SSP Health framework and expectations of delivery
Claims- ensure all monthly and quarterly claims are completed accurately and in a timely manner, maximise claims and ensure all submitted within the set timeframe.
The post holder will:
Keep abreast of current affairs and identify potential threats and opportunities
Monitor and evaluate performance of the practice team against objectives; identify and manage change
Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices
Ensure effective management of Patient Services & Patient Information
IT & Premises Management, H & S (Infrastructure)
KPI/ES/Performance Management/Contract Management
Financial management
Work with the practice to maximise income through Enhanced Services/PPA/Prevalence/QOF/KPI targets
Ensure the practices use the appropriate systems for handling and recording of cash and cheques and petty cash.
Human resources
Work with the Head of HR to oversee the recruitment and retention of staff and provide a general personnel management service
o Ensure that all members of staff are legally and gainfully employed.
o Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
o Develop and implement effective staff appraisal and monitoring systems
o Support and mentor staff, both as individuals and as team members
o Implement effective systems for the resolution of disputes and grievances
Organisational
Convene meetings, prepare agendas and ensure distribution of minutes as necessary
Ensure SSP Practice protocols and procedures are implemented, reviewed and updated as required
Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place
Ensure that the practice has adequate disaster recovery procedures in place
Ensure appropriate maintenance for practice equipment in place
Patient services
Ensure service development and delivery is in accordance with local and national guidelines
Ensure that the practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Ensure guidance implemented for repeat prescribing systems
Ensure an effective appointments systems in line with Head Office
Ensure practices have an effective complaints management system
Information management and technology
Keep abreast of the latest development in primary care IT and regularly update the practice management team
Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
Oversee targets and monitoring standards for data entry and data collection
