Job summary
The Primary Care Network (PCN) Lead
Manager will play a crucial role in the development of the PCN, supporting
the PCN Project Manager and managing services delivered through the PCNs.
The PCN Lead Manager will work closely with the PCN Clinical Directors,
PCN Project Manager and the PCN Practice Managers within the WEB area and,
where required, across the East Devon Health footprint.
PCNs are critical to the changing NHS and are the focal point of all
locally developed planning and service delivery. This role will be key to the success of the
PCNs enabling them to create clear plans for their own development and to initiate
new services.
Main duties of the job
Work with the PCN Clinical Director and Management
Team to:
- Ensure the PCN functions efficiently and
effectively
- Manage PCN Board meetings
- Facilitate members of the PCNs and, where
appropriate, key partner organisations to create and monitor PCN
development plans.
- Participate in PCN meetings facilitating discussion
to achieve consensus on areas where developments and/or sharing
resources would be beneficial
- Identify and develop alternative models of care
that will improve primary healthcare provision
- Work with the PCN practices to design new
services
Manage
PCN services:
- Support and line manage PCN Project Manager and additional roles staff including
responsibility for sub-contracted elements
- Ensure services work smoothly with member
practices
- Ensure PCN services meet their contract requirements and agreed performance metrics
- Ensure all new PCN staff members and
contractors receive appropriate induction and meet compliance requirements
- Provide all PCN staff members and, where
appropriate, contractors with appropriate support including mentoring and
appraisal
Work
with the Practice Managers to:
- Ensure the PCN support practices to deliver
services efficiently
Work
with member Practices to:
- Promote WEB PCN services, strategic
direction and brand ensuring appropriate levels of usage
of services and engagement
- Promote WEB PCN services to other organisations and individuals
About us
We are the Woodbury, Exmouth and Budleigh (WEB) Primary Care Network (PCN) a group of 6 East Devon GP practices working together to deliver integrated primary care services across our combined population of over 52,000 patients.
Our 6 WEB practices have a long history of collaboration and support and as a PCN we believe in building strong relationships between our practices and with our local services and our population.
Our practices are now working more meaningfully together and we have established a range of services with the introduction of practice Pharmacists, Physiotherapists, a Frailty Support team and a Mental Health & Wellbeing team.
The PCN is supported by a small and enthusiastic management team who are passionate about providing services that benefit practices to manage their workload and free up the time needed to support complex patients and the population to receive regular and specialist care in their local neighbourhood to help foster a sense of community.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES OF THE POST
Work with the PCN Clinical Director and Management Team to:
- Ensure the PCN functions efficiently and effectively
- Manage PCN Board meetings, ensuring they are scheduled and appropriate
records are kept and shared. Ensuring
agreed actions are completed in a timely and co-ordinated manner
- Liaising regularly with the PCN Board Chair, PCN Clinical Director and
Project Manager as necessary
- Facilitate the members of the PCNs and, where appropriate, key partner
organisations to create and then keep up to date PCN development plans. Supporting PCN Project Manager to ensure the
plans are regularly reviewed and delivery against the plans is kept on track
- Participate in PCN meetings facilitating discussion to achieve consensus
on areas where joint working/developments and/or sharing resources between
practices would be beneficial
- Identify and develop alternative models of care that will improve
primary healthcare provision from both clinician and patient perspectives
- Work with the
PCN practices to design new services including an agreed implementation plan
and performance management metrics.
Lead and support the PCN Project Manager on delivery and implementation
plans for new services to ensure they are well planned, communicated and
delivered on time
Manage PCN
services
- Support and line
manage PCN Project Manager overseeing Clinical Pharmacists, First Contact
Physiotherapy, Enhanced Care in Care Homes, Primary Care Mental Health Services
and line manage additional roles staff (including pharmacists, first contact
practitioners and social prescribers) including responsibility for
sub-contracted elements
- Ensure services
work smoothly with member practices meeting the expectations of stakeholders
- Ensure services
meet their contractual requirements and agreed performance metrics
- Ensure all new
PCN staff members and contractors receive appropriate induction and meet
compliance requirements
- Ensure for all
PCN staff members and, where appropriate, contractors there is appropriate
support including mentoring and appraisal to identify individual personal
development plans
Work with the
Practice Managers to:
- Ensure the PCN
support practices to deliver services efficiently ensuring the PCN Project Manager
and staff effectively contribute to tackling the workload of practices and find
ways to encourage the practices to work together for their collective benefit
Work with member
Practices to:
- Promote WEB PCN
services, strategic direction and brand to PCN practice teams ensuring
appropriate levels of usage of services and engagement. Liaising with partners, salaried GPs, nurses,
secretaries and other staff
- Promote WEB PCN services to other organisations and individuals within
the PCN geography
WORK
SETTING AND REVIEW
- To
be sufficiently confident in skills and knowledge to manage own workload
efficiently and effectively on a daily basis.
- Follow
PCN practice policies and protocols.
- Maintain
and update own training relevant to the post and take an active part in the development
review of own work suggesting areas for learning and development in the coming
year.
- Be
focused on solutions and a can-do proactive approach.
- Attend
regular meetings with Line Manager to agree priorities and overall approach.
CONFIDENTIALITY
The
post holder must maintain the confidentiality and security of information about
patients' staff and WEB PCN business in accordance with the Data Protection Act
2018 and Caldicott principles.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES OF THE POST
Work with the PCN Clinical Director and Management Team to:
- Ensure the PCN functions efficiently and effectively
- Manage PCN Board meetings, ensuring they are scheduled and appropriate
records are kept and shared. Ensuring
agreed actions are completed in a timely and co-ordinated manner
- Liaising regularly with the PCN Board Chair, PCN Clinical Director and
Project Manager as necessary
- Facilitate the members of the PCNs and, where appropriate, key partner
organisations to create and then keep up to date PCN development plans. Supporting PCN Project Manager to ensure the
plans are regularly reviewed and delivery against the plans is kept on track
- Participate in PCN meetings facilitating discussion to achieve consensus
on areas where joint working/developments and/or sharing resources between
practices would be beneficial
- Identify and develop alternative models of care that will improve
primary healthcare provision from both clinician and patient perspectives
- Work with the
PCN practices to design new services including an agreed implementation plan
and performance management metrics.
Lead and support the PCN Project Manager on delivery and implementation
plans for new services to ensure they are well planned, communicated and
delivered on time
Manage PCN
services
- Support and line
manage PCN Project Manager overseeing Clinical Pharmacists, First Contact
Physiotherapy, Enhanced Care in Care Homes, Primary Care Mental Health Services
and line manage additional roles staff (including pharmacists, first contact
practitioners and social prescribers) including responsibility for
sub-contracted elements
- Ensure services
work smoothly with member practices meeting the expectations of stakeholders
- Ensure services
meet their contractual requirements and agreed performance metrics
- Ensure all new
PCN staff members and contractors receive appropriate induction and meet
compliance requirements
- Ensure for all
PCN staff members and, where appropriate, contractors there is appropriate
support including mentoring and appraisal to identify individual personal
development plans
Work with the
Practice Managers to:
- Ensure the PCN
support practices to deliver services efficiently ensuring the PCN Project Manager
and staff effectively contribute to tackling the workload of practices and find
ways to encourage the practices to work together for their collective benefit
Work with member
Practices to:
- Promote WEB PCN
services, strategic direction and brand to PCN practice teams ensuring
appropriate levels of usage of services and engagement. Liaising with partners, salaried GPs, nurses,
secretaries and other staff
- Promote WEB PCN services to other organisations and individuals within
the PCN geography
WORK
SETTING AND REVIEW
- To
be sufficiently confident in skills and knowledge to manage own workload
efficiently and effectively on a daily basis.
- Follow
PCN practice policies and protocols.
- Maintain
and update own training relevant to the post and take an active part in the development
review of own work suggesting areas for learning and development in the coming
year.
- Be
focused on solutions and a can-do proactive approach.
- Attend
regular meetings with Line Manager to agree priorities and overall approach.
CONFIDENTIALITY
The
post holder must maintain the confidentiality and security of information about
patients' staff and WEB PCN business in accordance with the Data Protection Act
2018 and Caldicott principles.
Person Specification
Qualifications
Essential
- Good standard of general education (English and Maths at GCSE or equivalent level)
- Education to degree level or equivalent
Desirable
- Management qualifications
Experience
Essential
- Previous successful experience in a similar role
Desirable
- Employment in similar industry/sector
- Background in practice management
Knowledge
Essential
- Well-versed in use of Microsoft Office (Excel, PowerPoint and Outlook)
- Commitment to Continuing Professional Development
Desirable
- Knowledge of the NHS and working practices
Skills and Aptitudes
Essential
- Able to work independently and be solutions focused
- Very organised, working calmly and efficiently
- Willing to be flexible and multi-task whilst not losing sight of priorities
- Ability to work with a diverse group of people at all levels
- Ability to maintain confidentiality at all times
- Excellent verbal and written communication skills
- Ability/willingness to commute to other WEB PCN sites regularly to attend meetings, training courses etc.
- Ability to understand finances and budgets
- Ability to present to meetings
Person Specification
Qualifications
Essential
- Good standard of general education (English and Maths at GCSE or equivalent level)
- Education to degree level or equivalent
Desirable
- Management qualifications
Experience
Essential
- Previous successful experience in a similar role
Desirable
- Employment in similar industry/sector
- Background in practice management
Knowledge
Essential
- Well-versed in use of Microsoft Office (Excel, PowerPoint and Outlook)
- Commitment to Continuing Professional Development
Desirable
- Knowledge of the NHS and working practices
Skills and Aptitudes
Essential
- Able to work independently and be solutions focused
- Very organised, working calmly and efficiently
- Willing to be flexible and multi-task whilst not losing sight of priorities
- Ability to work with a diverse group of people at all levels
- Ability to maintain confidentiality at all times
- Excellent verbal and written communication skills
- Ability/willingness to commute to other WEB PCN sites regularly to attend meetings, training courses etc.
- Ability to understand finances and budgets
- Ability to present to meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
