Practice Business Manager

Job description

Job responsibilities

JOB TITLE

Practice Manager

LINE MANAGER

The Partners

ACCOUNTABLE TO

The Partners

Job Summary

To provide leadership and vision, with an overview of all aspects of the practice functionality. Working closely with an experienced management team to optimise efficiency, financial performance and ensure that the practice achieves its strategies both short term and long term and that the practice team works in an efficient and safe working environment.

To ensure compliance with CQC regulations and meets their commissioned and contractual requirements. To help manage practice development plans, identify opportunities and work closely with other stakeholders, maintaining good working relationships both internally and externally.

Primary Responsibilities

The Practice Manger has several core responsibilities, some of which you will be supporting other members of the management team. There may be times, when you are required to carry out other duties depending on staffing levels and workload.

Management

Overseeing the day-to-day operations for the practice, supported by the management team leads and supervisors. You will be line manager for IT/Deputy Practice Manager, HR / Buildings Manager, Strategy Manager and will oversee the Patient Service Manager, Nurse Manager and Lead Pharmacist in the absence of the HR Manager

Finance

Manage all financial aspects of the practice, including setting budgets and forecasting

Maintain an effective liaison with the practice accountant / finance assistant and Finance partner

Ensure that practice accounts are overseen and that accurate and timely figures are provided

Brief all partners on financial and practice issues

Oversee and manage the procurement of practice supplies, equipment, services and remain within budget

Contractual and Compliance (Supporting the Management team)

Be the primary point of contact to external stakeholders, including ICB, CQC, NHSE, PCN

Oversee targets and ensure deadlines are met for QOF and Enhanced Services

Ensure practice maintains compliance with NHS contractual obligations including DSP Toolkit, Workforce Census, EDEC

Ensure that the practice is CQC compliant

Oversee the health and safety compliance including risk assessments and mandatory training

Oversee contracts, premises and maintenance schedules for equipment and services

Ensure that insurance policies are up to date and appropriate

Develop and maintain the Business Development Plan

Maintain a robust Business Continuity plan

Oversee the maintenance of all practice policies and procedures

HR (Supporting the HR Manager)

Maintain an up-to-date knowledge of HR law

Strategy (working in Partnership with the Strategy Manager)

Identify opportunities for the Practice

Ensure that the Practice has a fit for purpose five-year plan

Timetable and plan Partners and Complete Team Away Days

IT (Supporting the IT Manager)

A good working knowledge of spreadsheets

Knowledge of EMIS web would be an advantage

Ensure that we are maximising digital interfaces

Ensure the telephone system remains fit for purpose

Ensuring that our website and social media sites are updated and maintained

Additional

Attendance of external meetings when required

Lead change and continuous improvement initiatives, co-ordinating projects within the practice

Support the management of the Patient Participation Group

Adopt a strategic approach to the management of all patient services matters

Market the practice appropriately

Generic Responsibilities

All staff have a duty to conform to

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service

Equality, Diversity, and Inclusion

A good attitude and positive action towards ED&I create an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression.

Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All staff are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business.
• Management qualification

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures, including budgets and cash flow projections
• Experience of manging a multidisciplinary team
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• NHS /Primary Care General Practice experience
• Relevant health and safety experience

Personal Qualities

Essential

• Flexible and adaptable
• Excellent interpersonal skills
• Motivated and proactive
• Polite and confident
• Sensitive and empathetic
• Ability to work under pressure
• Ability to use initiative and judgement
• High level of integrity and loyalty
• Forward thinker with solutions focussed approach
• Ability to work as part of the team
• Sense of humour

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Always maintain confidentiality
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Poplar Grove Practice

Address

Poplar Grove Practice

Meadow Way

Aylesbury

Buckinghamshire

HP20 1XB

Employer's website

https://poplar-grove.co.uk/ (Opens in a new tab)