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Station Lane Medical Centre

Practice Business Manager

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This job is now closed

Job summary

An exciting opportunity has arisen for an accomplished, experienced and highly motivated senior manager, with a demonstrable career in finance, HR, business and strategic management.

Candidates must be conscientious, pragmatic and eloquent, with the passion, integrity and initiative to drive success.

Station Lane Medical Centre is a long established and respected General Practice, working with colleagues in the NHS to provide the best possible patient care. The work environment encourages talented individuals to thrive and make a difference. This is demonstrated by several of the doctors being trainees at the practice, prior to becoming Partners.

Previous senior management experience, leadership skills, competency in office IT and effective communication skills at all levels are essential for this post.

Main duties of the job

Key Requirements

You will provide clear and positive leadership and vision to the strategic management of the practice and expected to constantly review and recommend strategies for development and effectiveness. On an operational level, working with the Deputy Practice Manager and the Administration Manager, you will be responsible for the overall business efficiency, the maintenance of the existing team spirit, and the provision of a communication link to third parties. This includes representation of the practice as required.

About us

This is a modern, forward thinking and cohesive five Partner GP practice, offering compassionate personalised care and patient services to a list size of c.8000 which is growing through enviable 4.6* reviews, reputation and local residential development.

Serving a patient population which is predominantly families, the practice is committed to improving working lives.

There is an enviably strong team ethos within the practice which is described as non-hierarchical, supportive, friendly, approachable and caring. It is very important to the partners that this is maintained and developed. The practice believes in investing in development and training.

Details

Date posted

31 October 2023

Pay scheme

Other

Salary

£45,000 to £52,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5017-23-0002

Job locations

Station Lane

Featherstone

West Yorkshire

WF7 7PJ


Job description

Job responsibilities

Key responsibilities

Strategic Planning

  • Keep abreast of current affairs and identify potential opportunities and threats
  • Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
  • Implement and update the Practice Development Plans, overseeing the implementation of the aims and objectives

· Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, The Wakefield Health Appliance North PCN and The Wakefield Health Alliance GP Federation

· Formulate objectives and research and develop ideas for future practice development

  • To represent the practice at PCN, locality and clinical commissioning group meetings
  • To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income

Finance

Working with the partners to;

· Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with

· Support the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services

· Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.

· Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level

· Develop and control practice of budgets and financial systems

· Prepare financial budgets and cash-flow forecasts

· Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the partners

· Oversee the administration of the NHS Pension and Stakeholder Pension Schemes

· Liaise with the CCG and payment agencies regarding queries with payments relating to the contract, eg. enhanced services.

· Manage the partners drawings in consultation with the accountant

Human Resources

Overall responsibility for all aspects of HR, including;

  • Recruitment and selection of staff working, including contracts of employment and job descriptions
  • Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
  • Be aware of current employment legislation
  • To develop and maintain good employee/employer relationships
  • To ensure that members of the existing staff team are aware of any changes that occur in the practice
  • To maintain good communication at all times
  • To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
  • To implement pay rises/scales and increments at the appropriate time
  • Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
  • To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
  • To ensure that suitable facilities are available to enable all staff to work within the practice
  • Be responsible for the health and safety policy and its implementation
  • Facilitate the development of a multi-disciplinary effective primary health care team

Information Technology

· Ensure the update of appropriate information governance systems

· Ensure all Practice IT and telephone systems are functioning effectively

· Ensure the IG and DSP toolkit requirements are met

· Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

· Ensure that the practice complies with NHS contractual obligations in relation to patient care

· Maintain registration policies and monitor patient turnover and capitation

· Oversee and manage effective appointment systems

· Routinely monitor and assess practice performance against patient access and demand targets

· Manage the complaints management system

· Manage the significant events system

· Maintain the Patient Participation Group (PPG)

Premises and Equipment

· Responsible for the management of the building

· Represent the practice to negotiate contracts and their renewals

· Liaise with NHSE in notional reviews

· Ensure property owned by the partners is safe, effective and fit for purpose

· Responsible for planning and premises expansion projects

CQC

· Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations and ensure that the practice meets the essential standards

· Responsibility for preparation for CQC inspections and telephone reviews.

Communication

· Ensure compliance with the latest NHS recommendations

· Understand the practice communication systems

· Build/maintain good working relationships with the NHSE, CCG, hospitals, community agencies, other GP practices, The Wakefield Health Alliance PCN, The Wakefield Health Alliance GP Federation, pharmacists, voluntary and private organisations

· Represent the practice at meetings and seminars

· Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation

· Present a professional image and always promote the practice

· Share skills and expertise with others

Confidentiality

· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

· In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Miscellaneous

  • Other duties which may be decided upon by the partners from time to time.

Job description

Job responsibilities

Key responsibilities

Strategic Planning

  • Keep abreast of current affairs and identify potential opportunities and threats
  • Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
  • Implement and update the Practice Development Plans, overseeing the implementation of the aims and objectives

· Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, The Wakefield Health Appliance North PCN and The Wakefield Health Alliance GP Federation

· Formulate objectives and research and develop ideas for future practice development

  • To represent the practice at PCN, locality and clinical commissioning group meetings
  • To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income

Finance

Working with the partners to;

· Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with

· Support the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services

· Directly contribute to profit improvement by exploring areas for increasing income and reducing costs.

· Analyse data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level

· Develop and control practice of budgets and financial systems

· Prepare financial budgets and cash-flow forecasts

· Liaise with the accountant, bank and business insurance companies as appropriate or as directed by the partners

· Oversee the administration of the NHS Pension and Stakeholder Pension Schemes

· Liaise with the CCG and payment agencies regarding queries with payments relating to the contract, eg. enhanced services.

· Manage the partners drawings in consultation with the accountant

Human Resources

Overall responsibility for all aspects of HR, including;

  • Recruitment and selection of staff working, including contracts of employment and job descriptions
  • Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
  • Be aware of current employment legislation
  • To develop and maintain good employee/employer relationships
  • To ensure that members of the existing staff team are aware of any changes that occur in the practice
  • To maintain good communication at all times
  • To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
  • To implement pay rises/scales and increments at the appropriate time
  • Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
  • To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
  • To ensure that suitable facilities are available to enable all staff to work within the practice
  • Be responsible for the health and safety policy and its implementation
  • Facilitate the development of a multi-disciplinary effective primary health care team

Information Technology

· Ensure the update of appropriate information governance systems

· Ensure all Practice IT and telephone systems are functioning effectively

· Ensure the IG and DSP toolkit requirements are met

· Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

· Ensure that the practice complies with NHS contractual obligations in relation to patient care

· Maintain registration policies and monitor patient turnover and capitation

· Oversee and manage effective appointment systems

· Routinely monitor and assess practice performance against patient access and demand targets

· Manage the complaints management system

· Manage the significant events system

· Maintain the Patient Participation Group (PPG)

Premises and Equipment

· Responsible for the management of the building

· Represent the practice to negotiate contracts and their renewals

· Liaise with NHSE in notional reviews

· Ensure property owned by the partners is safe, effective and fit for purpose

· Responsible for planning and premises expansion projects

CQC

· Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations and ensure that the practice meets the essential standards

· Responsibility for preparation for CQC inspections and telephone reviews.

Communication

· Ensure compliance with the latest NHS recommendations

· Understand the practice communication systems

· Build/maintain good working relationships with the NHSE, CCG, hospitals, community agencies, other GP practices, The Wakefield Health Alliance PCN, The Wakefield Health Alliance GP Federation, pharmacists, voluntary and private organisations

· Represent the practice at meetings and seminars

· Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation

· Present a professional image and always promote the practice

· Share skills and expertise with others

Confidentiality

· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

· In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Miscellaneous

  • Other duties which may be decided upon by the partners from time to time.

Person Specification

Experience

Essential

  • 5 years experience and success of communicating with and managing people
  • Experience of working in teams; able to promote teamwork and employee satisfaction
  • Working in a computer environment
  • Financial management experience including understanding of spread sheets
  • Experience as a business manager, with knowledge of employment law and small business accounts

Desirable

  • Management experience in the NHS or in practice management
  • Experience of strategic business planning
  • Experience of working with regulatory bodies and preparing for inspections
  • Experience/Knowledge of Corporate Law

Qualifications

Essential

  • Evidence of a sound education to A level standard or equivalent
  • Evidence of a commitment to continuing professional development

Desirable

  • Degree level certification
  • Relevant management HR or finance qualification

Skills

Essential

  • A solutions focused approach to problem solving
  • Intelligent with a fast learning ability
  • Effective communication (oral and written) and excellent inter-personal skills
  • Approachable with the ability to listen and empathise
  • Delegation and empowerment of staff
  • Appropriate IT skills
  • Leadership skills, including excellent people management skills
  • Good time management
  • Computer literate
  • Customer service and complaints resolution
  • Negotiating and managing conflict
  • Able to manage change and cope with pressure
  • Networking and facilitation
  • Motivational

Desirable

  • Project management
  • Change management
Person Specification

Experience

Essential

  • 5 years experience and success of communicating with and managing people
  • Experience of working in teams; able to promote teamwork and employee satisfaction
  • Working in a computer environment
  • Financial management experience including understanding of spread sheets
  • Experience as a business manager, with knowledge of employment law and small business accounts

Desirable

  • Management experience in the NHS or in practice management
  • Experience of strategic business planning
  • Experience of working with regulatory bodies and preparing for inspections
  • Experience/Knowledge of Corporate Law

Qualifications

Essential

  • Evidence of a sound education to A level standard or equivalent
  • Evidence of a commitment to continuing professional development

Desirable

  • Degree level certification
  • Relevant management HR or finance qualification

Skills

Essential

  • A solutions focused approach to problem solving
  • Intelligent with a fast learning ability
  • Effective communication (oral and written) and excellent inter-personal skills
  • Approachable with the ability to listen and empathise
  • Delegation and empowerment of staff
  • Appropriate IT skills
  • Leadership skills, including excellent people management skills
  • Good time management
  • Computer literate
  • Customer service and complaints resolution
  • Negotiating and managing conflict
  • Able to manage change and cope with pressure
  • Networking and facilitation
  • Motivational

Desirable

  • Project management
  • Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Station Lane Medical Centre

Address

Station Lane

Featherstone

West Yorkshire

WF7 7PJ


Employer's website

https://www.stationlane.co.uk/ (Opens in a new tab)

Employer details

Employer name

Station Lane Medical Centre

Address

Station Lane

Featherstone

West Yorkshire

WF7 7PJ


Employer's website

https://www.stationlane.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

GP Partner

Carolyn Platford

carolyn.platford@nhs.net

07791039754

Details

Date posted

31 October 2023

Pay scheme

Other

Salary

£45,000 to £52,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5017-23-0002

Job locations

Station Lane

Featherstone

West Yorkshire

WF7 7PJ


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