Job summary
We have an exciting opportunity for someone to join our team as a medical receptionist. You need to be able to work as part of the team, punctual, flexible and able to work under pressure at times.
Main duties of the job
Answer calls
Care navigate patients to the most appropriate service
Prioritise workload
Computer literate (ideally S1)
Process prescriptions
Register patients
Managing tasks
Arranging ambulance transport
Liaise with other medical professions
Booking appointments
About us
We are a friendly GP training practice with nearly 8000 patients. The team is made up from 5 GP partners, 1 Salaried GP, 1 ANP, 2 Practice Nurses, 2 HCAs, 1 Practice Manager, 1 Secretary, 2 Senior Receptionists and 2 further receptionists.
We are high QOF achievers and rated "Good" by CQC.
Job description
Job responsibilities
General Admin Duties
- To have a thorough knowledge of all practice procedures
- Computer data entry, processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
Reception
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
Appointment System
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Deal with home visit requests, carefully noting all details
- Arrange transport to hospital appointments for housebound patients
Consultant Room Prep
- Rooms are checked at the end of each consulting session and left tidy and secure.
Confidentiality
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
- The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills
Job description
Job responsibilities
General Admin Duties
- To have a thorough knowledge of all practice procedures
- Computer data entry, processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
Reception
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.
Appointment System
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Deal with home visit requests, carefully noting all details
- Arrange transport to hospital appointments for housebound patients
Consultant Room Prep
- Rooms are checked at the end of each consulting session and left tidy and secure.
Confidentiality
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
- The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills
Person Specification
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Desirable
- GCSEs at grade C or equivalent or 4-9, including English and Maths
- Training in admin or clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care related
Experience
Essential
- General Office Skills
- Awareness of Data Protection
- Attention to detail
- Understanding of confidentiality issues
- Excellent verbal and written communication skills
- Ability to support others
Desirable
- Experience of working in Primary Care
- Experience of S1 clinical system
Person Specification
Qualifications
Essential
- GCSE Grade A-C in English and Maths
Desirable
- GCSEs at grade C or equivalent or 4-9, including English and Maths
- Training in admin or clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care related
Experience
Essential
- General Office Skills
- Awareness of Data Protection
- Attention to detail
- Understanding of confidentiality issues
- Excellent verbal and written communication skills
- Ability to support others
Desirable
- Experience of working in Primary Care
- Experience of S1 clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.