Job summary
Ratby Medical Centreis recruiting for the position of full time Assistant Practice Manager. This is an exciting opportunity for a highly motivated and organised individual looking for a rewarding career in the NHS.
Whether you are an experienced Assistant Practice Manager seeking a fresh challenge or a Senior Administrator / Healthcare Professional ready to step up, we want to hear from you!
We are a family run Practice dedicated to the wellbeing of our patients and staff.
We are looking for someone who has a passion for innovation and collaboration to join our enthusiastic, dynamic and highly engaged team. With two of our GPs actively involved in working with our local Primary Care Networks and GP Federation, we are at the heart of shaping local primary care.
We offer
- Support and training to help you grow into the role
- A GP Partner open-door policy we value your input and ideas
- A welcoming and forward-thinking environment
What we are looking for
- Experience in practice administration, people management, and organisation
- Someone eager to develop and make a real impact
- Have the skills to problem solve
Main duties of the job
The post holder will support the Practice Manager with all
aspects of running a General Practice.
To support the Practice Manager with all aspects of practice
functionality, motivating and managing staff, optimising efficiency and
financial performance in a safe and effective working environment.
Through innovative ways of working, motivate the team in
promoting Equality Diversity and Inclusion, Health, Environment and Fire
safety, Quality and Continuous Improvement, Confidentiality, Collaborative
Working, Service Delivery, Learning and Development and work in collaboration
with the team to ensure the practice complies with CQC regulations.
About us
Ratby Medical Centre is a family run GP Practice who are
committed to patient wellbeing with a strong focus on compassionate care.
The Practice moved to a modern purpose built premises in
November 2023. We have a practice list size of over 6,100, which is rapidly
growing, largely due to patient satisfaction and the care they receive from our
dedicated team and our modern facilities.
We have three GP Partners, two salaried GP's, two Practice
Nurses and several additional roles through the extended team of Primary Care
Network staff, including Clinical Pharmacists, Social Prescribers, and a First
Contact Physiotherapist.
The Medical Centre also includes a Pharmacy adjoining the
practice and a private dentist.
Location
Ratby village offers excellent schools and family-friendly
amenities. It has a range of shops, cafes and pubs, which offer a tight-knit
community experience. Located near Leicester City Centre, it is an ideal
location for working professionals.
Job description
Job responsibilities
Job responsibilities:
To support the Practice Manager with all aspects of practice
functionality, motivating and managing staff, optimising efficiency and
financial performance in a safe and effective working environment.
Through innovative ways of working, motivate the team in
promoting Equality Diversity and Inclusion, Health, Environment and Fire
safety, Quality and Continuous Improvement, Confidentiality, Collaborative
Working, Service Delivery, Learning and Development and work in collaboration
with the team to ensure the practice complies with CQC regulations.
Primary key responsibilities
The following are the core responsibilities of the Assistant
Practice Manager. There may be, on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels.
The Assistant Practice Manager is responsible for:
-
Supporting the Practice Manager in the
day-to-day operations of the practice, ensuring staff achieve their primary
responsibilities
-
Providing leadership and guidance to all staff
ensuring that they adhere to policy and procedure at all times
-
Providing key performance information as
requested
-
Undertaking tasks as directed by the Practice
Manager in areas of change management and continuous improvement
-
In conjunction with the Practice Manager,
setting and monitoring performance targets, identifying areas for improvement
to enhance patient services
-
Overseeing the administrative elements of QOF,
liaising with GPs, nursing staff and administrators and guiding the team to
reach QOF targets.
-
Implementing systems to ensure compliance with
CQC regulations and standards
-
Leading the management of complaints, patient
feedback, significant events and learning events.
-
Evaluating, organising and overseeing the staff
induction programme
-
Implementing and embedding an effective staff
appraisal process
-
Implementing and embedding an effective practice
and staff development plan for all staff (clinical and administrative) whilst
maintaining a robust training record
-
Implementing effective systems for the
resolution of disciplinary and grievance issues, maintaining an overview of
staff welfare
-
Leading the management of the clinical system,
ensuring IT security and IG compliance at all times and responding to and
resolving all local IT issues
-
Actively encouraging and promoting the use of
patient online services
-
Updating and acting as the focal point of
contact for the practice website, social media sites, practice information
leaflets and health education material
-
Reviewing and updating clinical templates
ensuring they relate to current practice
-
Running clinical searches and submitting
enhanced service claims via CQRS, CQRS Local and the Federation claims process
on a monthly and quarterly basis.
-
Managing contracts for and highlighting issues
with services i.e., cleaning, gardening, window cleaning etc.
-
Ensuring the staff implement the practice wide
approach to the management of all patient services matters
-
Lead the management of the Patient Participation
Group
-
Coordinating the practice diary, ensuring
meetings are scheduled appropriately
-
Coordinating internal and external meeting
arrangements, preparing agendas and producing minutes for meetings
-
Effective monitoring of the Friends and Families
Test
-
Secondary responsibilities
-
In addition to the primary responsibilities, the
Assistant Practice Manager may be requested to:
-
Deputise for the Practice Manager
-
Ensure all staff are aware of the management of
the premises, including health and safety aspects and undertake risk
assessments and mandatory training as required
-
Monitor and disseminate information on safety
alerts and other pertinent information
-
Implement the complaints process, ensuring
complaints are dealt with in a timely manner and, where necessary, escalated to
the next level
-
Brief clinicians on performance levels, advising
actions to ensure high achievement across all QOF areas
-
Maintain the significant event database,
providing advice to staff and briefing the team at meetings as required
-
Identify trends and devise solutions to reduce
risk and repeated occurrences of significant events
-
Develop, implement and embed the practice audit
programme (in conjunction with the lead nurse)
-
Support the Practice Manager in the reviewing
and updating of practice policies and procedures
-
Support the practice and management team with
continuous improvement and change initiatives
Job description
Job responsibilities
Job responsibilities:
To support the Practice Manager with all aspects of practice
functionality, motivating and managing staff, optimising efficiency and
financial performance in a safe and effective working environment.
Through innovative ways of working, motivate the team in
promoting Equality Diversity and Inclusion, Health, Environment and Fire
safety, Quality and Continuous Improvement, Confidentiality, Collaborative
Working, Service Delivery, Learning and Development and work in collaboration
with the team to ensure the practice complies with CQC regulations.
Primary key responsibilities
The following are the core responsibilities of the Assistant
Practice Manager. There may be, on occasion, a requirement to carry out other
tasks; this will be dependent upon factors such as workload and staffing
levels.
The Assistant Practice Manager is responsible for:
-
Supporting the Practice Manager in the
day-to-day operations of the practice, ensuring staff achieve their primary
responsibilities
-
Providing leadership and guidance to all staff
ensuring that they adhere to policy and procedure at all times
-
Providing key performance information as
requested
-
Undertaking tasks as directed by the Practice
Manager in areas of change management and continuous improvement
-
In conjunction with the Practice Manager,
setting and monitoring performance targets, identifying areas for improvement
to enhance patient services
-
Overseeing the administrative elements of QOF,
liaising with GPs, nursing staff and administrators and guiding the team to
reach QOF targets.
-
Implementing systems to ensure compliance with
CQC regulations and standards
-
Leading the management of complaints, patient
feedback, significant events and learning events.
-
Evaluating, organising and overseeing the staff
induction programme
-
Implementing and embedding an effective staff
appraisal process
-
Implementing and embedding an effective practice
and staff development plan for all staff (clinical and administrative) whilst
maintaining a robust training record
-
Implementing effective systems for the
resolution of disciplinary and grievance issues, maintaining an overview of
staff welfare
-
Leading the management of the clinical system,
ensuring IT security and IG compliance at all times and responding to and
resolving all local IT issues
-
Actively encouraging and promoting the use of
patient online services
-
Updating and acting as the focal point of
contact for the practice website, social media sites, practice information
leaflets and health education material
-
Reviewing and updating clinical templates
ensuring they relate to current practice
-
Running clinical searches and submitting
enhanced service claims via CQRS, CQRS Local and the Federation claims process
on a monthly and quarterly basis.
-
Managing contracts for and highlighting issues
with services i.e., cleaning, gardening, window cleaning etc.
-
Ensuring the staff implement the practice wide
approach to the management of all patient services matters
-
Lead the management of the Patient Participation
Group
-
Coordinating the practice diary, ensuring
meetings are scheduled appropriately
-
Coordinating internal and external meeting
arrangements, preparing agendas and producing minutes for meetings
-
Effective monitoring of the Friends and Families
Test
-
Secondary responsibilities
-
In addition to the primary responsibilities, the
Assistant Practice Manager may be requested to:
-
Deputise for the Practice Manager
-
Ensure all staff are aware of the management of
the premises, including health and safety aspects and undertake risk
assessments and mandatory training as required
-
Monitor and disseminate information on safety
alerts and other pertinent information
-
Implement the complaints process, ensuring
complaints are dealt with in a timely manner and, where necessary, escalated to
the next level
-
Brief clinicians on performance levels, advising
actions to ensure high achievement across all QOF areas
-
Maintain the significant event database,
providing advice to staff and briefing the team at meetings as required
-
Identify trends and devise solutions to reduce
risk and repeated occurrences of significant events
-
Develop, implement and embed the practice audit
programme (in conjunction with the lead nurse)
-
Support the Practice Manager in the reviewing
and updating of practice policies and procedures
-
Support the practice and management team with
continuous improvement and change initiatives
Person Specification
Skills:
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Personal qualities
Desirable
- Ability to recognise opportunities to enhance service delivery
- Excellent leadership skills
- Strategic thinker and negotiator
- EMIS/SystmOne/Vision user skills
- Proven problem solving and analytical skills
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in an NHS or healthcare setting
Desirable
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
Other requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Other requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Person Specification
Skills:
Essential
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Ability to motivate and train staff
- Personal qualities
Desirable
- Ability to recognise opportunities to enhance service delivery
- Excellent leadership skills
- Strategic thinker and negotiator
- EMIS/SystmOne/Vision user skills
- Proven problem solving and analytical skills
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership and/or management qualification
- AMSPAR qualification
Experience
Essential
- Experience of working with the general public
- Experience of working in an NHS or healthcare setting
Desirable
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Relevant health and safety experience
Other requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Other requirements
Essential
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.