Assistant Practice Manager

Job description

Job responsibilities

Monitoring appointment availability both in advance and one a daily basis and ensuring appropriate action is taken, for example locum cover booked.

Planning well ahead for absences such as annual leave Regularly reviewing access arrangements, for example demand surveys, access audits and recommending changes.

Ensuring adequate levels of all types of staffing.

Monitoring and developing patient services.

Ensuring service development and delivery is in accordance with contractual and local/national guidelines including commissioning

Monitoring and maintaining registration policies, monitoring patient turnover and list size.

Ensuring that the delivery of practice services in accordance with equality legislation and protects all patients and carers rights.

1. Optimising Resources: IT and information

The Assistant Practice Manager will be responsible for ensuring that the practices IT resources (hardware and software and data) are effectively managed and maintained to protect the integrity of patient records and other records and ensure that resources are used to the best benefit of patient care. This will include:

Ensuring that all team members are able to make the most effective use of the technology they are required to work with.

Ensuring that data and information are received at the correct time, in the correct format, are processed accurately in an agreed format, are appropriately actioned, are stored securely and are transmitted in a way that ensures confidentiality.

Ensuring the practices compliance with the Data Protection Act and Freedom of Information Act, other relevant legislation and professional information management standards such as GMC guidance.

Implementing and monitoring systems which ensure that patient confidentiality is protected at all times by all staff, who are aware of their responsibilities.

Ensuring the practice has systems and processes for effective data processing and management. Monitoring, evaluating and adjusting the ways in which technology is used in order to benefit patients and the practice.

Planning for future adoption of new applications of IT to develop and enhance service delivery.

Develop and maintain the practice web site/intranet as well as external information held on sites such as NHS.UK.

Person Specification

Experience

Essential

• Experience of working in general practice in a similar role would be an advantage, or to have management experience and managed projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St George’s Medical Centre

Address

St. Georges Drive

Manchester

M40 5HP

Employer's website

https://www.stgeorgesmedicalcentremoston.nhs.uk/ (Opens in a new tab)