Job responsibilities
Job title:
Medical
Receptionist
Reports to:
Practice
Manager
Hours:
Full
time position available (hours on rota basis between 8am to
6.30pm as per contract of employment)
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person, online or on the
telephone.
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of secretarial and clerical support to
clinical staff and other members of the practice team where needed.
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated healthcare agencies.
Duties and
responsibilities:
The
duties and responsibilities to be undertaken may include any or all of the
items in the following list. Duties may be varied from time to time under the
direction of the senior GP or your Supervisor dependent on current and evolving
practice workload and staffing levels:
Knowledge
and use of EMIS web
Processing
and issuing of prescriptions within standard timeframes as per practice policy
Maintaining
and monitoring the practice appointment system
Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
Processing
and distributing income (and outgoing) mail using Workflow
Taking
messages and passing on information
Admin
duties including scanning, read coding, completing tasks and summarising
patient medical records
Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures
Initiating
contact with and responding to requests from patients, other team members and
associated healthcare agencies and providers
Filing
and retrieving of paperwork
Clearing
and restocking consultation rooms as required
Monitoring
of fridge temperatures
Providing
clerical assistance to practice staff as required from time to time, including
word/data processing, filing, and photocopying
Keeping
patient areas tidy and free from obstructions and clutter
Being
polite and helpful to patients and colleagues at all times ensuring that you
provide good customer service and make a good impression
Confidentiality:
In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect
their privacy and act appropriately.
In
the performance of the duties outlined in this Job Description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access
to information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data.
Health & safety:
The
post-holder will assist in promoting and maintaining their own and others
health, safety and security as defined in the practice Health & Safety
Policy, to include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Reporting
potential risks identified
Equality and diversity:
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
Acting
in a way that recognises the importance of peoples rights, interpreting them in
a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.
Personal/professional
development:
The
post-holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work.
Quality:
The
post-holder will strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources.
Communication:
The
post-holder should recognise the importance of effective communication within
the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond accordingly.