Job summary
Please note previous applicants need not reapply.
Interviews will be held face to face at Penketh Health Centre on Thursday 7th May or Friday 8th May.
Care Coordinators play a key role within a PCN to support patients to access the care and services they need. As part of the PCN team, Care Coordinators support proactive healthcare by contacting patients and helping them to engage with important preventative services such as cancer screening programmes, immunisations and chronic disease monitoring. Providing coordination and navigation of care and support across health and care services. Care Coordinators also support patients to become more digitally enabled.
The role focuses on proactive patient outreach and coordination of care, helping patients to navigate services across General Practice, community health services and the voluntary sector.
This role primarily involves contacting patients to support proactive care initiatives and follow-up activity. The role is not clinical and does not involve managing routine GP appointment requests or undertaking general reception duties.
Care Coordinators help patients access preventative care, overcome barriers to healthcare and support the Primary Care Network to improve health outcomes across our population.
The role requires someone who enjoys speaking with people, is highly organised and can manage a structured workload in a busy Primary Care environment.
Main duties of the job
In Central and West Warrington PCN Care Coordinators provide valuable support for GP practices as well as the PCN overall.
Care Coordination
Proactive Patient Outreach
Supporting Prevention and Population Health
Digital Support
Vaccination Programme Support
Multidisciplinary Team Working
Service Development
Professional Responsibilities
We are committed to supporting staff development and creating opportunities for individuals to build experience and progress within Primary Care.
About us
Central & West Warrington (CWW) Primary Care Network (PCN) is a collaborative network of seven GP practices working together to improve the health and wellbeing of our population. Our practices work closely with community health services, local authority teams and voluntary sector organisations to deliver coordinated, personalised and proactive care to patients across Central and West Warrington. We are a forward-thinking and supportive Primary Care Network that is committed to improving access to healthcare, reducing health inequalities and developing innovative ways of supporting patients to stay well.
Our member practices are:
Causeway Medical Centre
Dallam Lane Medical Centre
Eric Moore Partnership
Folly Lane Medical Centre
Helsby Street Medical Centre
Penketh Health Centre
Westbrook Medical Centre
Job description
Job responsibilities
Care Coordinators play a key role within a PCN to support patients to access the care and services they need. As part of the PCN team, Care Coordinators support proactive healthcare by contacting patients and helping them to engage with important preventative services such as cancer screening programmes, immunisations and chronic disease monitoring. Providing coordination and navigation of care and support across health and care services. Care Coordinators also support patients to become more digitally enabled. The role focuses on proactive patient outreach and coordination of care, helping patients to navigate services across General Practice, community health services and the voluntary sector.
This role primarily involves contacting patients to support proactive care initiatives and follow-up activity. The role is not clinical and does not involve managing routine GP appointment requests or undertaking general reception duties. Care Coordinators help patients access preventative care, overcome barriers to healthcare and support the Primary Care Network to improve health outcomes across our population. The role requires someone who enjoys speaking with people, is highly organised and can manage a structured workload in a busy Primary Care environment.
Job description
Job responsibilities
Care Coordinators play a key role within a PCN to support patients to access the care and services they need. As part of the PCN team, Care Coordinators support proactive healthcare by contacting patients and helping them to engage with important preventative services such as cancer screening programmes, immunisations and chronic disease monitoring. Providing coordination and navigation of care and support across health and care services. Care Coordinators also support patients to become more digitally enabled. The role focuses on proactive patient outreach and coordination of care, helping patients to navigate services across General Practice, community health services and the voluntary sector.
This role primarily involves contacting patients to support proactive care initiatives and follow-up activity. The role is not clinical and does not involve managing routine GP appointment requests or undertaking general reception duties. Care Coordinators help patients access preventative care, overcome barriers to healthcare and support the Primary Care Network to improve health outcomes across our population. The role requires someone who enjoys speaking with people, is highly organised and can manage a structured workload in a busy Primary Care environment.
Person Specification
Qualifications
Essential
- GSCE grade A to C in English and Maths
Experience
Essential
- Experience working with patients, the public or service users to support uptake of services or interventions
Desirable
- Experience of working directly in a Care Coordinator role, healthcare, social care or community services
- Experience of working within multidisciplinary teams
- Experience of supporting people, their families and carers in a related role
Knowledge and skills
Essential
- Friendly, professional and approachable manner
- Ability to actively listen, empathise and provide personalised support
- Confident speaking to patients by telephone on a regular basis Commitment to equality, diversity and reducing health inequalities
- Ability to build trusting relationships with patients and colleagues
- Ability to work across multiple teams, promoting collaborative working Strong organisational and time management skills
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Emotional resilience and able to work in a busy healthcare environment
- Excellent verbal communication skills including a confident telephone manner, and clear spoken English
- Excellent written English skills to accurately record patient information Able to engage patients in conversations about their health and care Able to communicate sensitively with patients who may be anxious or vulnerable
- Demonstrable commitment to professional and personal development Ability to proficiently use Microsoft Office applications including Word, Excel, PowerPoint, Outlook
- Understanding of confidentiality and safeguarding principles Strong organisational and record keeping skills
- Able to recognise when patients require support from other professionals
- Knowledge of the personalised care approaches
- Understanding of the wider determinants of health and their impact on communities and individuals
- Knowledge of how the NHS and primary care works
- Basic knowledge of long-term conditions and patient support needs
Desirable
- Knowledge of the personalised care approaches
- Understanding of the wider determinants of health and their impact on communities and individuals
- Knowledge of how the NHS and primary care works
Person Specification
Qualifications
Essential
- GSCE grade A to C in English and Maths
Experience
Essential
- Experience working with patients, the public or service users to support uptake of services or interventions
Desirable
- Experience of working directly in a Care Coordinator role, healthcare, social care or community services
- Experience of working within multidisciplinary teams
- Experience of supporting people, their families and carers in a related role
Knowledge and skills
Essential
- Friendly, professional and approachable manner
- Ability to actively listen, empathise and provide personalised support
- Confident speaking to patients by telephone on a regular basis Commitment to equality, diversity and reducing health inequalities
- Ability to build trusting relationships with patients and colleagues
- Ability to work across multiple teams, promoting collaborative working Strong organisational and time management skills
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Emotional resilience and able to work in a busy healthcare environment
- Excellent verbal communication skills including a confident telephone manner, and clear spoken English
- Excellent written English skills to accurately record patient information Able to engage patients in conversations about their health and care Able to communicate sensitively with patients who may be anxious or vulnerable
- Demonstrable commitment to professional and personal development Ability to proficiently use Microsoft Office applications including Word, Excel, PowerPoint, Outlook
- Understanding of confidentiality and safeguarding principles Strong organisational and record keeping skills
- Able to recognise when patients require support from other professionals
- Knowledge of the personalised care approaches
- Understanding of the wider determinants of health and their impact on communities and individuals
- Knowledge of how the NHS and primary care works
- Basic knowledge of long-term conditions and patient support needs
Desirable
- Knowledge of the personalised care approaches
- Understanding of the wider determinants of health and their impact on communities and individuals
- Knowledge of how the NHS and primary care works
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.