Job summary
**INTERVIEWS WILL BE HELD FACE TO FACE ON 12th or 18th FEBRUARY**
We are a network of 7 Practices serving the population of Central and
West Warrington. We work together to
deliver healthcare services and improve the health of our population. We are a forward thinking, cohesive and
dynamic PCN who like to continually develop and improve.
We are looking for an additional Care Coordinator who also has a passion
for supporting patients to navigate the healthcare system. Experience of working in healthcare is ideal
but not essential as full support and development will be provided. A DBS check and references will be
undertaken.
Supported by an experienced Care Coordination team the successful
candidate will be expected to liaise with patients on a regular basis and
assist with the PCN Care Coordinator team daily duties.
Care Coordinators play an important role within a PCN to proactively identify and work with patients, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
They work closely with GPs and Practice teams to ensure patients receive the best care, acting as a central point of contact to ensure appropriate support is made available to them and their carers.
Care Coordinators review patients needs and help them access the services and support they require, encouraging use of digital services where appropriate.
Main duties of the job
The work is varied and based upon current health service and patient needs. Examples of current work priorities include supporting patients to
book for proactive care such as cervical screening and chronic disease
monitoring checks, supporting patients to access vaccinations, signposting
patients to other appropriate services, care planning with patients recently
discharged from hospital and ensuring appropriate patients are accessing
prevention programmes. Encouraging patients to utilise digital options if
appropriate.
The role is diverse with the aim of supporting our Practices to keep
safe patient care a key priority. The successful candidate will need to be
adaptable, flexible, a good team worker as well as able to self-motivate and
complete own work schedule. They will
need to be comfortable communicating with patients both face to face and on
the telephone and have sound digital literacy.
The successful candidate will be caring, trustworthy, dedicated,
reliable and person-focussed and enjoy working with a wide range of people.
They will have good written and verbal communication skills and strong
organisational and time management skills. They will be highly motivated and
proactive with a flexible approach to work.
About us
The successful candidate will be required to work across our 7 Practices
but will have one main lead Practice.
Eric Moore Partnership
Causeway Medical Centre
Dallam Lane Medical Centre
Folly Lane Medical Centre
Helsby Street Medical Centre
Penketh Health Centre
Westbrook Medical Centre
The successful candidate will be part of our established Care Coordination
team and also work in our PCN Hub, located in Orford Jubilee Hub.
Support is given by the Lead Care Coordinator, the PCN Manager, PCN Digital
& Transformation Lead, employing Practice Manager and the PCN Clinical Director.
Please note that the role of a Care Coordinator is
not clinical but will involve speaking to patients and coordinating care. Excellent communication and teamwork skills
are required.
Job description
Job responsibilities
Key responsibilities
Help patients to manage their needs through answering queries, making
and managing appointments encouraging use of digital services where
appropriate.
Ensure patients have good quality written, digital or verbal
information to help them make choices about their care.
Support patients to understand the vaccine offer and provide any
assistance required to obtain this.
Support the efficient running of the vaccination clinic on
operational days.
Work with patients, their families, carers and healthcare team
members to encourage effective help-seeking behaviours.
The Care Coordinator may be required to support the coordination of
other areas of patient care and PCN delivery.
Work with our existing team of Care Coordinators to support all
aspects of care coordination, vaccination delivery and proactive patients
care.
Key Tasks
Coordinate and integrate care
a. Help patients transition
seamlessly between services and support them
to navigate through the health and care system encouraging use of digital services where appropriate.
b. Act as digital champion to
help improve the digital literacy of our patients and workforce.
c. Refer onwards to social
prescribing link workers and health and wellbeing coaches where required.
d. Regularly liaise with the
range of multidisciplinary professionals and colleagues involved in the
persons care, facilitating a coordinated approach and ensuring everyone is
kept up to date so that any issues or
concerns can be appropriately addressed and
supported.
e. Actively participate in
multidisciplinary team meetings in the PCN as and when appropriate.
f.
Identify when action or additional support is needed, alerting a
named clinical contact in addition to relevant professionals, and
highlighting any safety concerns.
Professional development
a.
Adhere to organisational policies and procedures, including
confidentiality, safeguarding, lone working, information governance, equality, diversity and
inclusion training and health and safety.
b.
Undertake continual personal and professional development, taking an
active part in reviewing and developing the role and responsibilities, and
provide evidence of learning activity as required. This will include
undertaking training to understand the vaccines.
Miscellaneous
a.
Establish strong working relationships with GPs and Practice teams
and work collaboratively with other Care Coordinators, Social Prescribing Link
Workers and Health and Wellbeing Coaches, supporting each other, respecting
each others views and meeting regularly as a team.
b.
Act as a champion for personalised care and shared decision making
within the PCN.
c.
Demonstrate a flexible attitude and be prepared to carry out other
duties as may be reasonably required from time to time within the general
character of the post or the level of responsibility of the role, ensuring
that work is delivered in a timely and effective manner.
d.
Identify opportunities and gaps in the service and provide feedback
to continually improve the service and contribute to business planning.
e.
Contribute to the development of policies and plans relating to equality, diversity, and reduction of
health inequalities.
f.
Work in accordance with the Practices and PCNs policies and
procedures.
g.
Contribute to the wider aims and objectives of the PCN to improve and support to primary care.
Job description
Job responsibilities
Key responsibilities
Help patients to manage their needs through answering queries, making
and managing appointments encouraging use of digital services where
appropriate.
Ensure patients have good quality written, digital or verbal
information to help them make choices about their care.
Support patients to understand the vaccine offer and provide any
assistance required to obtain this.
Support the efficient running of the vaccination clinic on
operational days.
Work with patients, their families, carers and healthcare team
members to encourage effective help-seeking behaviours.
The Care Coordinator may be required to support the coordination of
other areas of patient care and PCN delivery.
Work with our existing team of Care Coordinators to support all
aspects of care coordination, vaccination delivery and proactive patients
care.
Key Tasks
Coordinate and integrate care
a. Help patients transition
seamlessly between services and support them
to navigate through the health and care system encouraging use of digital services where appropriate.
b. Act as digital champion to
help improve the digital literacy of our patients and workforce.
c. Refer onwards to social
prescribing link workers and health and wellbeing coaches where required.
d. Regularly liaise with the
range of multidisciplinary professionals and colleagues involved in the
persons care, facilitating a coordinated approach and ensuring everyone is
kept up to date so that any issues or
concerns can be appropriately addressed and
supported.
e. Actively participate in
multidisciplinary team meetings in the PCN as and when appropriate.
f.
Identify when action or additional support is needed, alerting a
named clinical contact in addition to relevant professionals, and
highlighting any safety concerns.
Professional development
a.
Adhere to organisational policies and procedures, including
confidentiality, safeguarding, lone working, information governance, equality, diversity and
inclusion training and health and safety.
b.
Undertake continual personal and professional development, taking an
active part in reviewing and developing the role and responsibilities, and
provide evidence of learning activity as required. This will include
undertaking training to understand the vaccines.
Miscellaneous
a.
Establish strong working relationships with GPs and Practice teams
and work collaboratively with other Care Coordinators, Social Prescribing Link
Workers and Health and Wellbeing Coaches, supporting each other, respecting
each others views and meeting regularly as a team.
b.
Act as a champion for personalised care and shared decision making
within the PCN.
c.
Demonstrate a flexible attitude and be prepared to carry out other
duties as may be reasonably required from time to time within the general
character of the post or the level of responsibility of the role, ensuring
that work is delivered in a timely and effective manner.
d.
Identify opportunities and gaps in the service and provide feedback
to continually improve the service and contribute to business planning.
e.
Contribute to the development of policies and plans relating to equality, diversity, and reduction of
health inequalities.
f.
Work in accordance with the Practices and PCNs policies and
procedures.
g.
Contribute to the wider aims and objectives of the PCN to improve and support to primary care.
Person Specification
Personal Qualities
Essential
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer patients back to other health professionals/agencies, when what the patient needs is beyond the scope of the Care Coordinator role e.g., when there is a mental health need requiring a qualified practitioner
- Ability to work from an asset-based approach, building on existing community and personal assets
- Ability to maintain effective working relationships and to promote collaborative Practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or to own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Desirable
- Ability to provide motivational coaching to support peoples behaviour change
Other
Essential
- Meets DBS & reference standards and criminal record checks
- Willingness to work flexible hours when
- required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Experience
Essential
- Experience of working within multi- professional team environments
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a Care Coordinator role, adult health and social care, learning support or public health / health improvement
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of supporting people, their families and carers in a related role
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best Practice and relevant legislation
Skills and Knowledge
Essential
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
Desirable
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
Qualifications
Essential
- Demonstrable commitment to professional and personal development.
- Ability to proficiently use Microsoft Office applications including Word, Excel, PowerPoint, Outlook
Person Specification
Personal Qualities
Essential
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer patients back to other health professionals/agencies, when what the patient needs is beyond the scope of the Care Coordinator role e.g., when there is a mental health need requiring a qualified practitioner
- Ability to work from an asset-based approach, building on existing community and personal assets
- Ability to maintain effective working relationships and to promote collaborative Practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or to own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Desirable
- Ability to provide motivational coaching to support peoples behaviour change
Other
Essential
- Meets DBS & reference standards and criminal record checks
- Willingness to work flexible hours when
- required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Experience
Essential
- Experience of working within multi- professional team environments
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a Care Coordinator role, adult health and social care, learning support or public health / health improvement
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of supporting people, their families and carers in a related role
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best Practice and relevant legislation
Skills and Knowledge
Essential
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
Desirable
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
Qualifications
Essential
- Demonstrable commitment to professional and personal development.
- Ability to proficiently use Microsoft Office applications including Word, Excel, PowerPoint, Outlook
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).