Job summary
Central & West Warrington (CWW) Primary Care Network
(PCN) are a network of 7 Practices serving the population of Central and West
Warrington. We work together to deliver healthcare services and improve the
health of our population. We are a forward thinking, cohesive and dynamic PCN
who like to continually develop and improve.
We are looking for an additional Care Coordinator who also
has a passion for digital technology to enhance our existing established
team. Experience of working in the
healthcare sector is ideal but not essential as full support and development
will be provided. Flexibility and sound digital literacy are key requirements.
A DBS check and references will be undertaken.
The successful candidate will have strong digital skills
which they will use to support patients to access healthcare in the most
appropriate manner for them.
Supported by the PCN Digital & Transformation Lead and
in line with NHS England's aspirations to drive further digital transformation
and empower patients through digital front doors, the successful candidate will
be fully trained to keep patient navigation systems, clinical system templates
& protocols, practice websites and social media up to date with key patient
information.
The successful candidate will be expected to liaise with
patients on a regular basis and assist with the established PCN Care
Coordinator team with their daily duties.
Main duties of the job
This role is to specifically support the coordination of
patient care via digital modalities.
Examples of current work priorities include supporting
patients to book for proactive care such as cervical screening and chronic
disease monitoring checks, supporting patients to access vaccinations,
signposting patients to other appropriate services, care planning with patients
recently discharged from hospital and ensuring appropriate patients are
accessing prevention programmes. Encouraging patients to utilise digital
options if appropriate.
The role is diverse and based upon the current needs of the
Practices and its patients. The role is
to support Practices to keep safe patient care a key priority. The successful
candidate will need to be adaptable, flexible, a good team worker as well as
able to self-motivate and complete own work schedule. They will need to be comfortable
communicating with patients both face to face and on the telephone and have
sound digital literacy.
The successful candidate will be caring, trustworthy,
dedicated, reliable and person-focussed and enjoy working with a wide range of
people. They will have good written and verbal communication skills and strong
organisational and time management skills. They will be highly motivated and
proactive with a flexible approach to work.
The successful candidate will be required to work across our
7 Practices but will have one main lead Practice.
About us
The successful candidate will be required to support our 7
Practices but will have one main lead Practice:
Causeway Medical Centre
Dallam Lane Medical Centre
Eric Moore Partnership
Folly Lane Medical Centre
Helsby Street Medical Centre
Penketh Health Centre
Westbrook Medical Centre
They will be part of our established Care Coordination team
and also work in our vaccination centre as required.
Support is given by the Lead Care Coordinator, the PCN
Manager, PCN Digital & Transformation Lead, employing Practice Manager and
the PCN Clinical Director.
Please note that the role of a Care Coordinator is not
clinical but will involve speaking to patients and coordinating care. Excellent communication and teamwork skills
are required.
Job description
Job responsibilities
Job description
Job responsibilities
Key Tasks
1.
Enable access to personalised care and support
especially via digital options
2.
Coordinate and integrate care
a.
Help patients transition seamlessly between
services and support them to navigate through the health and care system
encouraging use of digital services where appropriate.
b.
Act as digital champion to help improve the
digital literacy of our patients and workforce.
c.
Refer onwards to social prescribing link workers
and health and wellbeing coaches where required.
d.
Regularly liaise with the range of
multidisciplinary professionals and colleagues involved in the persons care,
facilitating a coordinated approach and ensuring everyone is kept up to date so
that any issues or concerns can be appropriately addressed and supported.
e.
Actively participate in multidisciplinary team
meetings in the PCN as and when appropriate.
f.
Identify when action or additional support is
needed, alerting a named clinical contact in addition to relevant
professionals, and highlighting any safety concerns.
3.
Professional development
a.
Adhere to organisational policies and
procedures, including confidentiality, safeguarding, lone working, information
governance, equality, diversity and inclusion training and health and safety.
b.
Undertake continual personal and professional
development, taking an active part in reviewing and developing the role and
responsibilities, and provide evidence of learning activity as required. This
will include undertaking training to understand the vaccines.
4.
Miscellaneous
a.
Establish strong working relationships with GPs
and Practice teams and work collaboratively with other Care Coordinators,
Social Prescribing Link Workers and Health and Wellbeing Coaches, supporting
each other, respecting each others views and meeting regularly as a team.
b.
Act as a champion for personalised care and
shared decision making within the PCN.
c.
Demonstrate a flexible attitude and be prepared
to carry out other duties as may be reasonably required from time to time
within the general character of the post or the level of responsibility of the
role, ensuring that work is delivered in a timely and effective manner.
d.
Identify opportunities and gaps in the service
and provide feedback to continually improve the service and contribute to
business planning.
e.
Contribute to the development of policies and
plans relating to equality, diversity, and reduction of health inequalities.
f.
Work in accordance with the Practices and PCNs
policies and procedures.
g.
Contribute to the wider aims and objectives of
the PCN to improve and support to primary care.
Job description
Job responsibilities
Job description
Job responsibilities
Key Tasks
1.
Enable access to personalised care and support
especially via digital options
2.
Coordinate and integrate care
a.
Help patients transition seamlessly between
services and support them to navigate through the health and care system
encouraging use of digital services where appropriate.
b.
Act as digital champion to help improve the
digital literacy of our patients and workforce.
c.
Refer onwards to social prescribing link workers
and health and wellbeing coaches where required.
d.
Regularly liaise with the range of
multidisciplinary professionals and colleagues involved in the persons care,
facilitating a coordinated approach and ensuring everyone is kept up to date so
that any issues or concerns can be appropriately addressed and supported.
e.
Actively participate in multidisciplinary team
meetings in the PCN as and when appropriate.
f.
Identify when action or additional support is
needed, alerting a named clinical contact in addition to relevant
professionals, and highlighting any safety concerns.
3.
Professional development
a.
Adhere to organisational policies and
procedures, including confidentiality, safeguarding, lone working, information
governance, equality, diversity and inclusion training and health and safety.
b.
Undertake continual personal and professional
development, taking an active part in reviewing and developing the role and
responsibilities, and provide evidence of learning activity as required. This
will include undertaking training to understand the vaccines.
4.
Miscellaneous
a.
Establish strong working relationships with GPs
and Practice teams and work collaboratively with other Care Coordinators,
Social Prescribing Link Workers and Health and Wellbeing Coaches, supporting
each other, respecting each others views and meeting regularly as a team.
b.
Act as a champion for personalised care and
shared decision making within the PCN.
c.
Demonstrate a flexible attitude and be prepared
to carry out other duties as may be reasonably required from time to time
within the general character of the post or the level of responsibility of the
role, ensuring that work is delivered in a timely and effective manner.
d.
Identify opportunities and gaps in the service
and provide feedback to continually improve the service and contribute to
business planning.
e.
Contribute to the development of policies and
plans relating to equality, diversity, and reduction of health inequalities.
f.
Work in accordance with the Practices and PCNs
policies and procedures.
g.
Contribute to the wider aims and objectives of
the PCN to improve and support to primary care.
Person Specification
Personal Qualities
Essential
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer patients back to other health professionals/agencies, when what the patient needs is beyond the scope of the Care Coordinator role e.g., when there is a mental health need requiring a qualified practitioner
- Ability to work from an asset-based approach, building on existing community and personal assets
- Ability to maintain effective working relationships and to promote collaborative Practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or to own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Desirable
- Ability to provide motivational coaching to support peoples behaviour change
Other
Essential
- Meets DBS & reference standards and criminal record checks
- Willingness to work flexible hours when
- required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Experience
Essential
- Experience of working within multi- professional team environments
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a Care Coordinator role, adult health and social care, learning support or public health / health improvement
- Experience of working directly within a Digital role
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of supporting people, their families and carers in a related role
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best Practice and relevant legislation
Skills and Knowledge
Essential
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
Desirable
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to proficiently use Microsoft Office applications including Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Person Specification
Personal Qualities
Essential
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer patients back to other health professionals/agencies, when what the patient needs is beyond the scope of the Care Coordinator role e.g., when there is a mental health need requiring a qualified practitioner
- Ability to work from an asset-based approach, building on existing community and personal assets
- Ability to maintain effective working relationships and to promote collaborative Practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or to own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Desirable
- Ability to provide motivational coaching to support peoples behaviour change
Other
Essential
- Meets DBS & reference standards and criminal record checks
- Willingness to work flexible hours when
- required to meet work demands
- Access to own transport
- Ability to travel across the locality on a regular basis
Desirable
- Proficient speaker of another language to aid communication with people in the community for whom English is a second language
Experience
Essential
- Experience of working within multi- professional team environments
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working directly in a Care Coordinator role, adult health and social care, learning support or public health / health improvement
- Experience of working directly within a Digital role
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of supporting people, their families and carers in a related role
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best Practice and relevant legislation
Skills and Knowledge
Essential
- Understanding of, and commitment to, equality, diversity, and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to recognise and work within limits of competence and seek advice when needed
Desirable
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social
Qualifications
Essential
- Demonstrable commitment to professional and personal development
- Ability to proficiently use Microsoft Office applications including Word, Excel, PowerPoint, Outlook
Desirable
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).