Suffolk Primary Care

Medical Secretary

Information:

This job is now closed

Job summary

As part of Suffolk Primary Care, which is a group of 8 GP practices across Suffolk, we are seeking to recruit an enthusiastic and flexible Medical Secretary for 25 hours per week, with strong customer service skills, for Derby Road in Ipswich who look after over 18,700 patients.

Derby Road have 2 sites, based in the heart of Ipswich, with close travel links to the beautiful Suffolk countryside and the Suffolk coast.

We have an established team with a strong focus on customer service and communication. We would love to hear from candidates with GP surgery experience although we would also like to hear from those that can show flexibility and a range of transferable skills.

The successful candidate should be able to work calmly and professionally as part of a team. You should have the ability to multi-task. A strong command of written and spoken English with an excellent telephone manner is a must. Good time management skills and the ability to follow protocols and or instruction and attention to detail is essential. This is a part time role for 25 hours per week, working Monday - Friday, 9am - 2pm.

The selection process for this role will include a minimum of 2 people at the interview which will be on 30th July.

Main duties of the job

To provide secretarial and administrative support to the Doctors, Practice Manager and Business Manager to ensure the administrative burden for clinicians and team members is minimised. This will require a full range of IT & secretarial skills. Excellent communication skills are required. Whilst needing to be a team player is very important, an ability to work on ones own initiative is fundamental to the post. The successful applicant will be self-motivating and willing to accept new tasks and challenges. Accuracy and attention to detail are essential qualities.

About us

SPC is an innovative partnership of Suffolk GP surgeries.

Doctors and practice staff share resources and work together to ensure patients continue to receive high quality healthcare.

Suffolk Primary Care is committed to a policy of equal opportunities in employment. Applicants will ideally be fully vaccinated against Covid.

Benefits of working for SPC include:

NHS Pension Scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and childrens pension

Ill health benefits

20% employer contribution

Electric Car Salary Sacrifice Scheme

No deposit

No credit check

Fully comprehensive insurance

Servicing and tyres

Breakdown cover

Up to £2,000 contribution from SPC subject to conditions

Proper Pay & Cost of Living Benefits

Living Wage Foundation Accredited

GP Remote Working

Eye Care Vouchers Health Service Discounts

Annual Leave - Minimum 33 days including bank holidays FTE with enhancements for long service

Enhanced Maternity & Paternity terms

High street discounts through our own online portal

Technology and Homewares Salary Sacrifice schemes with Currys and John Lewis

Cycle to Work Salary Sacrifice Scheme

Gym Salary Sacrifice Scheme

Details

Date posted

05 July 2024

Pay scheme

Other

Salary

£21,315 to £26,000 a year Full time equivalent

Contract

Permanent

Working pattern

Part-time

Reference number

A4981-Derby050724

Job locations

Derby Road Practice

52 Derby Road

Ipswich

IP3 8DN


Job description

Job responsibilities

  • To provide an efficient audio (rarely used now)/copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate and quality manner.
  • Actioning referrals on SystmOne via tasks, ensuring forms have been completed correctly and sending them either by email or via e-Referrals.
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
  • To retrieve medical records and assist the completion of medical/insurance records.
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner.
  • To provide cover for members of the secretarial team during periods of sickness and annual leave.
  • In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.
  • To receive and dispatch mail and maintain a pending system.

Job description

Job responsibilities

  • To provide an efficient audio (rarely used now)/copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, etc. in an accurate and quality manner.
  • Actioning referrals on SystmOne via tasks, ensuring forms have been completed correctly and sending them either by email or via e-Referrals.
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
  • To retrieve medical records and assist the completion of medical/insurance records.
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner.
  • To provide cover for members of the secretarial team during periods of sickness and annual leave.
  • In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.
  • To receive and dispatch mail and maintain a pending system.

Person Specification

Qualifications

Essential

  • GCSE Grades A to C in English and Maths

Desirable

  • Experience of working in a GP Practice
  • Experience using SystmOne
Person Specification

Qualifications

Essential

  • GCSE Grades A to C in English and Maths

Desirable

  • Experience of working in a GP Practice
  • Experience using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Suffolk Primary Care

Address

Derby Road Practice

52 Derby Road

Ipswich

IP3 8DN


Employer's website

http://suffolkprimarycare.uk/ (Opens in a new tab)


Employer details

Employer name

Suffolk Primary Care

Address

Derby Road Practice

52 Derby Road

Ipswich

IP3 8DN


Employer's website

http://suffolkprimarycare.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Had of Operations

Karen Jackson

spc.recruitment@nhs.net

Details

Date posted

05 July 2024

Pay scheme

Other

Salary

£21,315 to £26,000 a year Full time equivalent

Contract

Permanent

Working pattern

Part-time

Reference number

A4981-Derby050724

Job locations

Derby Road Practice

52 Derby Road

Ipswich

IP3 8DN


Supporting documents

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