Reception Manager

Job description

Job responsibilities

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Deputy Practice Manager as necessary.

To manage the reception team and support the receptionists

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Act as a role model to the reception team, supporting, motivating and promoting staff relations

To undertake a variety of administrative duties to assist in the smooth running of the practice

Job responsibilities

Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Deputy and/or Practice Manager.

Continually assess and evaluate systems, recommending changes and improvements to the Practice Manager as appropriate.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Process prescriptions as required and according to Practice protocols

Ensure all new reception staff receive induction, online or relevant training

Assist with problems which may lead to complaints

Participate in audits where appropriate

Apply practice policies, standards and guidance

Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency

Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions

Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team

Oversee and delegate daily tasks

Supervise patient recall system

Maintain Immunisation. Cervical cytology, Practice morbidity register etc.

Have a full understanding of appointment system

Deputies for Assistant Practice Manager in their absence

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Confidentiality

In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Assist in maintaining and adhering to Health & Safety Policies and Procedures

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Attending Health & safety meetings

Undertake periodic infection control training

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and benefits of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feeling priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintain a record of their own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication

The post-holder should recognise the importance of effective communication within the team and will:

Communicate effectively with other team members, patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Qualifications

Essential

• GCSE English / Maths (C/4 or above) and a good general education
• A demonstrable commitment to development
• 2 years experience of work in general practice or similar healthcare
• Experience of providing training and support to colleagues
• Appraisal systems
• Excellent communication skills, team worker
• Experience of SystmOne clinical system
• Experience of Microsoft Office software
• At least 12 months leading / managing a team

Desirable

• Educated to A level equivalent or higher
• AMSPAR qualification
• Leadership and or management qualification
• Experience of providing appraisal writing and staff development
• Customer care or other relevant qualification
• Able to work in a changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

H&B Health Ltd

Address

Unit 11, Limes Court

Conduit Lane

Hoddesdon

Hertfordshire

EN11 8EP

Employer's website

https://www.handbhealth.co.uk/ (Opens in a new tab)