Job responsibilities
As an Emotional Well-being Worker within the Foundry Primary
Care Network and contribute to the delivery of excellent patient care
To provide one to one support, both emotionally and
practically, to a cohort of identified patients with complex mental health and
social needs.
To communicate effectively with patients, colleagues, and
stakeholders both within the Network and externally.
To contribute to team and service development and planning
To attend and contribute to meeting and multi-disciplinary
meetings that support the Networks vision.
To work build and maintain good professional relationships
both within the Network and externally and effectively collaborate with other
agencies and partners.
To be committed to ongoing professional development, including
safeguarding and mental capacity training.
To work proactively within the team and other teams to ensure
integrated multidisciplinary working is successful and embedded throughout the
Network.
Patient Centred
To deliver services that consistently meets patient need
To demonstrate a positive and inclusive approach (to customer
service) by recognising the diverse needs of patients and barriers they may
face
To proactively provide tailored practical and emotional
support, advice and encouragement to enable patients to remain/become resilient
and independent
To actively investigate, develop and maintain knowledge of
community resources within the locality.
People Skills
Understands and demonstrates the skills and behaviours
required to ensure successful relationships between self and others, including
colleagues, patients, clinicians and other stakeholders
To display sensitivity and tolerance to individual and
cultural differences, diverse opinions and contributions, and listen to
alternative views and show consideration for patients, colleagues and partners
alike.
To display openness, attentiveness and enthusiasm through
verbal and non-verbal behaviour
Communication
To tailor communication both verbal and written to suit the
audience.
To communicate effectively with a wide range of people
including patients, clinicians, and partners.
To ask questions and clarify understanding, checking that
communication has been received, understood, interpreted correctly and has the
desired effect
To ensure that written communication is factual, accurate and
timely and clinical system entries are in accordance with the Networks
policies.
Collaborative working
To create and maintain effective open and constructive working
relationships with patients, team and colleagues, clinicians and other
partners.
To make effective use of professional relationships and
networking and share and seek information on issues that may benefit the team
or other parts of the Network.
To build and maintain knowledge and relationships within the
wider community, including the community groups, the VCF sector and the local
People Keeping Well partnerships.
Attend and contribute to multidisciplinary work both within
the Network and externally and build and maintain good professional
relationships.
Change Management
To contribute to and support change to improve and develop
services
To respond positively to change, seeking clarification and
questioning appropriately where necessary.
To be aware of policies in place around safeguarding adults
and children, and recognise you and your team will be required to complete an
enhanced Disclosure and Barred Service Check
To adhere to the Networks policies and procedures, including
those relating to health and safety; equalities, diversity and inclusion;
safeguarding procedures; financial instructions; procurement and GDPR
To undertake any other duties in agreement with the post holder
and manager. Significant changes that may affect the role and responsibilities
of the post or the job description would be managed through an agreed
consultation process
