Job summary
Reception / Care
Coordinator:
Make a Difference
at the Front Door of Care
Were looking for a
friendly, organised and proactive Reception / Care Coordinator to join our busy
GP practice in Deptford / New Cross.
Youll be the first
point of contact for our patients, playing a key role in ensuring they receive
the right care, at the right time, while supporting the smooth day-to-day
running of the practice.
No GP experience?
Thats okay full training will be provided.
What Were Looking
For:
Strong
communication and people skills
Ability to stay
calm and organised in a fast-paced environment
Good IT skills and
attention to detail
A positive,
flexible team player
NHS/GP experience
desirable but not essential
Salary & Benefits
£14.00 per hour (rising to £14.80 after probation)
Full-time (37.5 hours, MondayFriday)
NHS Pension
2025 days annual leave + bank holidays
Training and development opportunities
Employee Assistance Programme, Cycle to Work & gym schemes. And several great staff outings see attachment of one of them.
________________________________________
Additional Information
Enhanced DBS and two references required
Right to work in the UK essential (no sponsorship available)
________________________________________
If you want a role where you can genuinely make an impact every day, wed love to hear from you.
Main duties of the job
Key
Responsibilities
Welcome and assist
patients in person and over the phone
Manage enquiries
efficiently and professionally
Support
administrative tasks including DOCMAN and QOF
Contribute to care
coordination and practice targets
Work
collaboratively within a multidisciplinary team
About us
About Us
We are a large,
inclusive training practice serving around 16,000 patients, offering a range of
enhanced services including support for vulnerable groups.
We are proud to be
a Gold Standard LGBTQ+ practice and operate an open, inclusive registration
policy. We are also a London living wage employer.
________________________________________
Our Values What
Matters to Us
We are looking for
someone who shares our commitment to:
Compassion
treating every patient with kindness, dignity and respect
Teamwork
supporting colleagues and working collaboratively
Inclusivity
embracing diversity and advocating for all members of our community
Accountability
taking ownership and delivering high standards
Continuous
Improvement being open to learning and developing
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be flexible at all times to assist colleagues and business needs.
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Opening and distributing post accordingly
Changing back-up tape when colleagues on annual leave/sickness absence
Pulling/filing notes and updating as necessary
Scanning/filing patient documents into Docman distributing amongst clinicians as per practice protocol
Photocopy as requested
Reception
Be able to cover all reception positions as necessary
Cover colleagues annual leave/sickness absence when required
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person following a strict triage system
Deal with visits/requests according to practice protocol
Computer
Registrations of new patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Have working knowledge of telephone system, during and after hours
Other Tasks
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Clear rooms after surgeries as and when required
Ensure building security have thorough knowledge of doors/windows/alarm
Having target driven areas to help achieve max results for example QOF.
Any other tasks allocated by managers or partners
Job description
Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Be flexible at all times to assist colleagues and business needs.
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Opening and distributing post accordingly
Changing back-up tape when colleagues on annual leave/sickness absence
Pulling/filing notes and updating as necessary
Scanning/filing patient documents into Docman distributing amongst clinicians as per practice protocol
Photocopy as requested
Reception
Be able to cover all reception positions as necessary
Cover colleagues annual leave/sickness absence when required
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person following a strict triage system
Deal with visits/requests according to practice protocol
Computer
Registrations of new patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Process repeat prescription requests in accordance with practice guidelines
Telephone
Have working knowledge of telephone system, during and after hours
Other Tasks
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Clear rooms after surgeries as and when required
Ensure building security have thorough knowledge of doors/windows/alarm
Having target driven areas to help achieve max results for example QOF.
Any other tasks allocated by managers or partners
Person Specification
Experience
Essential
- Receptionist Experience.
- Must be able to Multitask Experience of working in a high paced environment.
- Must able to have a typing speed of 40 WPM.
Desirable
- Experience using EMIS, DOCMAN10, work in general practice Experience of dealing with clients on the phone Triage knowledge Experience of working in the NHS.
- Experience of Social media / Content handling such as TikTok and Youtube.
Person Specification
Experience
Essential
- Receptionist Experience.
- Must be able to Multitask Experience of working in a high paced environment.
- Must able to have a typing speed of 40 WPM.
Desirable
- Experience using EMIS, DOCMAN10, work in general practice Experience of dealing with clients on the phone Triage knowledge Experience of working in the NHS.
- Experience of Social media / Content handling such as TikTok and Youtube.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
