Job summary
The PCN Health and
Wellbeing Coach works alongside a team within general practice and within CLICK
PCN and empowers people to take control of their health and wellbeing.
They consider the whole person in addressing
existing issues and encourage the proactive prevention of new illnesses,
promoting lifestyle medicine approaches.
Health coaching
revolves around using coaching skills to support people with lower levels of
patient activation to develop the knowledge, skills and confidence to manage
their health and wellbeing whilst increasing their ability to access and
utilise community support offers
The post holder will be an integral part of the
general practice team, as well as
part of a wider community groups and their multidisciplinary teams.
Main duties of the job
Manage and prioritise a caseload, in accordance with the health and
wellbeing needs of their population through taking an approach that is
non-judgemental, based on strong communication and negotiation skills,
while considering the whole person when addressing existing issues.
Where required and as appropriate, the Health and Wellbeing Coach will
refer people back to other health professionals within the PCN.
Utilise existing IT and MDT channels to screen patients, with an aim to
identify those that would benefit most from health coaching
Provide personalised support to individuals, their families, and carers to
support them to be active participants in their own healthcare;
empowering them to manage their own health and wellbeing and live
independently.
Work in partnership with patients to support them to develop their level of
knowledge, skills and confidence enabling them to engage with their
health and well-being and subsequently supporting them in shared
decision-making conversations.
Utilise health coaching skills to support to develop the knowledge, skills,
and confidence to manage their health and wellbeing, whilst increasing
their ability to access and utilise community support offers.
Explore and support patient access to a personal health budget, where
appropriate, for their care and support.
About us
CLICK - Chard, Ilminster and
Langport - Primary Care Network is located in South Somerset with 5 GP
practices and a diverse population spread across town and rural locations. CLICK has a population size of around 50,000
patients.
Currently led under the
Clinical Director leadership of Dr Christoph Kollmeier, the PCN is made up of:
Langport Surgery
Ariel Healthcare - Chard
Summervale - Ilminster
The Meadows - Ilminster
Churchview - Ilminster
As a PCN we are forward thinking, innovate and driven to
deliver the best patient care for our population. This includes health
population management, and this role ties in with supporting that and tracking
the improvements we can make to patients lives.
Job description
Job responsibilities
Coaching and motivating patients through multiple sessions to identify
their needs, set goals, and supporting patients to achieve their
personalised health and care plan objectives.
Providing interventions such as self-management education and peer
support.
Supporting patients to establish and attain goals that are important to
the patient.
Supporting personal choice and positive risk taking while ensuring that
patients understand the accountability of their own actions and
decisions, thus encouraging the proactive prevention of further
illnesses.
Working in partnership with the social prescribing service to connect
patients to community-based activities which support them to take
increased control of their health and wellbeing.
Increasing patient motivation to self-manage and adopt healthy
behaviours.
Develop collaborative relationships and work in partnership with health,
social care, and community and voluntary sector providers and multi
disciplinary teams to holistically support patients wider health and well
being, public health, and contributing to the reduction of health
inequalities.
Provide education and specialist expertise to PCN staff, supporting them
to improve their skills and understanding of personalised care,
behavioural approaches and ensuring consistency in the follow up of
peoples goals with MDT input.
Raise awareness within the PCN of shared decision-making and decision
support tools.
Job description
Job responsibilities
Coaching and motivating patients through multiple sessions to identify
their needs, set goals, and supporting patients to achieve their
personalised health and care plan objectives.
Providing interventions such as self-management education and peer
support.
Supporting patients to establish and attain goals that are important to
the patient.
Supporting personal choice and positive risk taking while ensuring that
patients understand the accountability of their own actions and
decisions, thus encouraging the proactive prevention of further
illnesses.
Working in partnership with the social prescribing service to connect
patients to community-based activities which support them to take
increased control of their health and wellbeing.
Increasing patient motivation to self-manage and adopt healthy
behaviours.
Develop collaborative relationships and work in partnership with health,
social care, and community and voluntary sector providers and multi
disciplinary teams to holistically support patients wider health and well
being, public health, and contributing to the reduction of health
inequalities.
Provide education and specialist expertise to PCN staff, supporting them
to improve their skills and understanding of personalised care,
behavioural approaches and ensuring consistency in the follow up of
peoples goals with MDT input.
Raise awareness within the PCN of shared decision-making and decision
support tools.
Person Specification
Other requirements
Essential
- Has formal individual and group coaching supervision which must come from a suitably qualified or experienced individual
- Working closely in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider, to identify and work alongside people who may need additional support but are not yet ready to benefit fully from social prescribing.
- To deliver the primary key responsibilities outlined in B4.2. of the Network Contract Direct Enhanced Service Contract Specification PCN Requirements.
- Willingness to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
- Occupational health clearance.
- Access to own transport and ability to travel.
Personal Qualities
Essential
- Ability to listen, empathise with people and provide person centred support in a non-judgemental way.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to reducing health inequalities and proactively working to reach people from all communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential .
- Ability to use own initiative, discretion and sensitivity.
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
- Ability to identify risk and assess/manage risk when working with individuals.
- High levels of integrity and loyalty.
- Polite and confident.
- Able to work from an asset-based approach, building on existing community and personal assets.
- Able to provide leadership and to finish work tasks.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
-
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues.
- Demonstrate personal accountability, emotional resilience and work well under pressure.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines .
- High level of written and oral communication skills.
- Understanding of the needs of small volunteer-led community groups and ability to support their development.
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of working within the VCSE sector (in a paid or unpaid capacity) including with volunteers and small community groups.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
Desirable
- Experience of supporting people with their mental health in a paid, unpaid or informal capacity.
- Experience of data collection and providing monitoring information to assess the impact of services.
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
Qualifications
Essential
- You are enrolled in, undertaking or have qualified from appropriate health coaching training covering topics outlined in the Health and Wellbeing Coaches webpage.
- You are enrolled in, undertaking or have qualified from appropriate training as set out by the Personalised Care Institute.
Skills
Essential
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of community development approaches.
- Clear, polite telephone manner.
- Knowledge of IT systems including ability to use word processing skills, emails and the internet to create simple plans and reports.
- Knowledge of motivational coaching and interview skills.
- Ability to work as a team member and autonomously.
- Additionally, the ability to work under pressure and to meet deadlines.
Desirable
- Knowledge of VCSE and community services in the locality.
- Knowledge of the personalised care approach.
Person Specification
Other requirements
Essential
- Has formal individual and group coaching supervision which must come from a suitably qualified or experienced individual
- Working closely in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider, to identify and work alongside people who may need additional support but are not yet ready to benefit fully from social prescribing.
- To deliver the primary key responsibilities outlined in B4.2. of the Network Contract Direct Enhanced Service Contract Specification PCN Requirements.
- Willingness to work outside of core office hours.
- Disclosure Barring Service (DBS) check.
- Occupational health clearance.
- Access to own transport and ability to travel.
Personal Qualities
Essential
- Ability to listen, empathise with people and provide person centred support in a non-judgemental way.
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Commitment to reducing health inequalities and proactively working to reach people from all communities.
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential .
- Ability to use own initiative, discretion and sensitivity.
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
- Ability to identify risk and assess/manage risk when working with individuals.
- High levels of integrity and loyalty.
- Polite and confident.
- Able to work from an asset-based approach, building on existing community and personal assets.
- Able to provide leadership and to finish work tasks.
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
-
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues.
- Demonstrate personal accountability, emotional resilience and work well under pressure.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines .
- High level of written and oral communication skills.
- Understanding of the needs of small volunteer-led community groups and ability to support their development.
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.
Experience
Essential
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of working within the VCSE sector (in a paid or unpaid capacity) including with volunteers and small community groups.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
Desirable
- Experience of supporting people with their mental health in a paid, unpaid or informal capacity.
- Experience of data collection and providing monitoring information to assess the impact of services.
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
Qualifications
Essential
- You are enrolled in, undertaking or have qualified from appropriate health coaching training covering topics outlined in the Health and Wellbeing Coaches webpage.
- You are enrolled in, undertaking or have qualified from appropriate training as set out by the Personalised Care Institute.
Skills
Essential
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of community development approaches.
- Clear, polite telephone manner.
- Knowledge of IT systems including ability to use word processing skills, emails and the internet to create simple plans and reports.
- Knowledge of motivational coaching and interview skills.
- Ability to work as a team member and autonomously.
- Additionally, the ability to work under pressure and to meet deadlines.
Desirable
- Knowledge of VCSE and community services in the locality.
- Knowledge of the personalised care approach.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).