Go back
Derby Family Medical Centre

Medical Receptionist

The closing date is 31 December 2025

Apply for this job

Job summary

To join the Reception team in assisting patients in obtaining healthcare appropriate to their needs in a willing and helpful manner.

Main duties of the job

  • To ensure that all visitors and telephone callers to the practice are greeted professionally.
  • To ensure all telephone calls are managed appropriately.
  • To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
  • To ensure the clinical staffs receive medical records as requested.
  • To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.
  • Completing Reception tasks

About us

Derby Family Medical Centre has a very warm and family friendly atmosphere with patients from multi ethnic background. We have strong work ethics, providing patient care and team work.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Details

Date posted

11 December 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4958-25-0012

Job locations

Derby Family Medical Centre

1 Hastings Street

Derby

DE23 6QQ


Job description

Job responsibilities

  • Greeting and booking in or patients for surgeries and clinics.
  • Dealing with patient enquiries efficiently and courteously.
  • The receiving and recording of telephone messages taking appropriate action
  • Making appointments on Systm One, by processing appointment requests for on the day and future appointments from patients on the telephone.
  • Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.
  • Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours.
  • Taking home visit requests
  • Advising patients of relevant charges for private services
  • Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
  • To have a thorough knowledge of all practice policies and procedures
  • To work in accordance of written protocols
  • Provide administrative support for clinical staff.
  • Filing patient records and correspondence when necessary.
  • Opening and distribution or practice post.
  • Registering new patients following the Registration Protocol.
  • Scanning of documents onto the medical system.
  • To send letters to patients as necessary.
  • Photocopying of notes and other information.
  • Changing details on Systm One i.e. Change of address, telephone numbers etc
  • Knowledge of south Asian languages (Punjabi and Urdu)

Job description

Job responsibilities

  • Greeting and booking in or patients for surgeries and clinics.
  • Dealing with patient enquiries efficiently and courteously.
  • The receiving and recording of telephone messages taking appropriate action
  • Making appointments on Systm One, by processing appointment requests for on the day and future appointments from patients on the telephone.
  • Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.
  • Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours.
  • Taking home visit requests
  • Advising patients of relevant charges for private services
  • Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
  • To have a thorough knowledge of all practice policies and procedures
  • To work in accordance of written protocols
  • Provide administrative support for clinical staff.
  • Filing patient records and correspondence when necessary.
  • Opening and distribution or practice post.
  • Registering new patients following the Registration Protocol.
  • Scanning of documents onto the medical system.
  • To send letters to patients as necessary.
  • Photocopying of notes and other information.
  • Changing details on Systm One i.e. Change of address, telephone numbers etc
  • Knowledge of south Asian languages (Punjabi and Urdu)

Person Specification

Disclosure and Barring Service Check

Essential

  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Qualifications

Essential

  • GCSE grade A to C English and Maths
  • Knowledge of south Asian languages (Punjabi and Urdu)
  • Customer Service experience in Primary care

Desirable

  • Understanding of issues dealing with vulnerable people
  • Compassionate and caring nature
  • Good communication skills
Person Specification

Disclosure and Barring Service Check

Essential

  • This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Qualifications

Essential

  • GCSE grade A to C English and Maths
  • Knowledge of south Asian languages (Punjabi and Urdu)
  • Customer Service experience in Primary care

Desirable

  • Understanding of issues dealing with vulnerable people
  • Compassionate and caring nature
  • Good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derby Family Medical Centre

Address

Derby Family Medical Centre

1 Hastings Street

Derby

DE23 6QQ


Employer's website

https://www.derbyfamilymedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Derby Family Medical Centre

Address

Derby Family Medical Centre

1 Hastings Street

Derby

DE23 6QQ


Employer's website

https://www.derbyfamilymedicalcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ruqayya Zaman

ruqayya.zaman1@nhs.net

01332773243

Details

Date posted

11 December 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4958-25-0012

Job locations

Derby Family Medical Centre

1 Hastings Street

Derby

DE23 6QQ


Privacy notice

Derby Family Medical Centre's privacy notice (opens in a new tab)