Job summary
Central Surgery Rugby has undergone a period of transition and hs embraced new ways of working. We have developed smarter ways of working which includes reorganised teams to embrace and encourage talent.
If you are enthusiastic about change, then we want you to join our team!
Main duties of the job
To provide a friendly welcome to all callers to the practice (including branch surgery) and act as a main point of contact for patients, visitors and general enquiries; you will work as part of the Practice Team and contribute to the achievement of its objectives. This role will require you to maintain information and monitoring systems, and to support the demands of an evolving programme.
About us
Central Surgery Rugby is the largest practice in Rugby and employs almost 60 staff. The practice is progressive and achieving higher targets.
Many staff working at the practice have been employed for many years and are terrifically loyal. We have a wide ranging demographic across staff groups and embrace diversity in its many forms.
We are amazing and if you are, we want you to join our team!
Job description
Job responsibilities
- Provide an efficient, courteous and responsive reception and telephone service to the public
- To ensure that up to date and comprehensive information is available at all times through liaison with other Team members.
- Carry out a range of administration duties including word processing and data inputting duties as required (EMIS).
- Be responsible for hospitality arrangements and general housekeeping as requested.
- Order, maintain and keep inventories of stationery and equipment supplies as
- Be actively involved in individual cases, keeping self up-to-date and applying good working knowledge of office systems.
- Participate in new initiatives and future changes in service delivery improvements.
- Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
Job description
Job responsibilities
- Provide an efficient, courteous and responsive reception and telephone service to the public
- To ensure that up to date and comprehensive information is available at all times through liaison with other Team members.
- Carry out a range of administration duties including word processing and data inputting duties as required (EMIS).
- Be responsible for hospitality arrangements and general housekeeping as requested.
- Order, maintain and keep inventories of stationery and equipment supplies as
- Be actively involved in individual cases, keeping self up-to-date and applying good working knowledge of office systems.
- Participate in new initiatives and future changes in service delivery improvements.
- Support the Team in promoting equal opportunities in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users.
Person Specification
Experience
Essential
- Computer literate A minimum of 12 months health sector reception experience Experience of team working Experience of working on own without direct supervision Excellent communication skills Understanding of the importance of confidentiality Ability to work under pressure Able to work across shift patterns am and pm
Desirable
- NHS experience Knowledge of office procedures including filing systems Knowledge of basic health and safety legislation
Qualifications
Essential
- A minimum of 3 GCSEs or equivalent, including English and Mathematics Experience of using EMIS
Desirable
- NVQ 2 or Diploma equivalent
Person Specification
Experience
Essential
- Computer literate A minimum of 12 months health sector reception experience Experience of team working Experience of working on own without direct supervision Excellent communication skills Understanding of the importance of confidentiality Ability to work under pressure Able to work across shift patterns am and pm
Desirable
- NHS experience Knowledge of office procedures including filing systems Knowledge of basic health and safety legislation
Qualifications
Essential
- A minimum of 3 GCSEs or equivalent, including English and Mathematics Experience of using EMIS
Desirable
- NVQ 2 or Diploma equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
