Reception/admin

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.Further duties are outlined below.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Code data on the clinical IT system

g. Photocopy documentation as required

h. Input data into patients healthcare records as necessary

i. Manage requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

j. Manage PPA claim forms and ensure accurate & timely claims.

k. Manage practice clinical staff rota in conjunction with Managing Partner

l. Scan patient related documentation and attach scanned documents to patients healthcare records

m. Manage incoming lab reports on a daily basis sending to appropriate clinician

n. Manage all queries as necessary in an efficient manner

o. Carry out system searches as requested

p. Maintain a clean, tidy, effective working area at all times

q. Support all clinical staff with general tasks as requested

Secondary key responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative & receptionist staff, providing cover during staff absences

c. Action incoming emails and correspondence as necessary

d. Complete opening and closing procedures in accordance with the duty rota

e. Order and monitor stationery supplies

f. Deputise and support during periods of absence

Person Specification

Qualifications

Essential

• Person specification Receptionist
• QualificationsEssentialDesirable
• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Experience working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenfield Medical Centre

Address

143 -145 Cricklewood Lane

London

NW2 1HS

Employer's website

https://www.greenfieldmc.co.uk/ (Opens in a new tab)