Job responsibilities
Job title: Medical Receptionist
Reports to: Reception Manager
Hours: 30 hours per week
Job summary
To be a part of a reception team providing a friendly and
efficient front of house service to the patients of the GP surgery.
Job responsibilities:
Reception
To receive, assist and direct patients so they
access the appropriate service they need.
To answer the telephone promptly, dealing with
the caller in a friendly and efficient manner.
Assist the Senior Receptionist in keeping the
Reception area tidy and ensuring that the Reception and Waiting area look
professional.
Administration
Work in accordance with all practice protocols.
Process daily repeat prescriptions.
Pulling and filing of patients notes for various
reasons and processes.
Filing post in medical records by scanning.
Stock up clinical rooms as required.
Labelling of all medical records.
Liaising with Doctor on Call for all patient
related matters that may be urgent.
Be familiar with various Reception processes
such as the registration of new patients and deductions of patients removed
from the practice list.
Process patients changes of address.
Appointments
Process appointment request on the day and for
future appointments from patients by telephone and in person.
Become expert at using the SystmOne appointments
system so that appointments can be made, cancelled and rebooked very
efficiently.
Other
To maintain an NHS.net email account, reading it
at least on a daily basis and keeping up with new communications.
To take a positive and proactive attitude to
suggesting changes for improvement of processes.
To be mindful of the security arrangements of
the practice, and to take responsibility for unlocking and locking the surgery
as appropriate.
To participate in audit as directed.
To take on other tasks as directed by the Senior
Receptionist in line with the grading of the post.
Confidentiality
Patients trust us with sensitive information in relation to
their health and other matters. They do
so in the knowledge that they have a right to expect that staff will respect
their privacy and act appropriately.
In carrying out the duties outlined within this Job
Description, the post holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to
information relating to the practice as a business organisation. All such information is to be regarded as
strictly confidential.
Information about patients, carers, colleagues or other
health workers, or the business of the practice, may only be divulged to
authorised people in accordance with the practice policies and procedures
relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post holder will assist in promoting and maintaining
their own and others health, safety and security as defined in the Practice
Health and Safety Policy, to include:
Using personal security systems within the
workplace according to practice guidelines.
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update
knowledge and skills.
Using appropriate infection control procedures,
maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified.
Equality and
Diversity:
The post holder will support the equality, diversity and
rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance
of peoples rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and
of the individual, is non-judgmental and respects their circumstances,
feelings, priorities and rights.
Personal/professional
development:
The post holder will participate in any training programme
implemented by the practice as part of this employment, such as:
Annual individual performance review.
Keep personal record of professional
development.
Take responsibility for own development,
learning and performance, and demonstrating skills and activities to others who
are undertaking similar work.
Quality
The post holder will strive to maintain quality within the
practice and will:
Alert other team members to issues of quality
and risk.
Assess own performance and take accountability
for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the teams performance.
Work effectively with individuals in other
agencies to meet patients needs.
Effectively manage own time, workload and
resources.
Communication:
The post holder will recognise the importance of effective
communication within the team and will:
Communicate well with other team members.
Communicate well with patients and carers, in a
friendly and appropriate manner.
Recognise peoples needs for alternative methods
of communication and respond accordingly.
Attend all practice and reception meetings as
required.