Job summary
We are seeking an experienced and motivated Practice Manager
to join our small, friendly team at Nicholl Street Medical Centre and provide
strategic leadership and operational oversight across all aspects of the
practice. The successful candidate will ensure the practice meets its agreed
aims and objectives while playing a pivotal role in the delivery of
high-quality patient services, ensuring robust governance, smooth day-to-day
operations, and a consistently patient-centred approach. You will also oversee
financial management, resource planning, and regulatory compliance, ensuring the
practice continues to thrive within an evolving NHS landscape.
Main duties of the job
Provide strong, visible leadership to clinical and
non-clinical teams.
Manage the day-to-day running of the practice, ensuring
safe, efficient and high-quality service delivery.
Oversee financial processes including budgeting,
forecasting, and monitoring expenditure.
Ensure compliance with all statutory and contractual
requirements, including information governance, health and safety, and Welsh
regulatory standards.
Lead on workforce planning, recruitment, HR processes and
staff development.
Maintain and develop practice policies, procedures and
governance frameworks.
Support the delivery of enhanced services and practice
development initiatives.
Work collaboratively with partners, clinicians, cluster
colleagues and external stakeholders.
Drive continuous improvement, innovation and adaptability in
response to NHS targets and service changes.
Ensure effective use of IT systems and digital tools to
support operational efficiency.
Demonstrable management experience, ideally within primary
care or a comparable environment.
Proven leadership skills with the ability to motivate and
develop teams.
Strong organisational and problem-solving abilities.
Excellent communication skills at all levels.
High competency in office IT systems and practice software.
A proactive, resilient and adaptable approach to change.
Vision, drive and a commitment to delivering outstanding
patient care.
About us
Nicholl Street Medical Centre is a relatively small practice
based in the town centre and provides general medical services for 4,000
patients in the nearby Swansea area. Our team comprises 2 GP Partners, 2
Salaried GPs and 1 Practice Nurse who are supported by our reception and admin
team. We are part of the City Cluster and benefit from a Paramedic and Mental
Health Liaison Nurse who provide valuable services to our patient population.
Job description
Job responsibilities
Job responsibilities
Oversee the day-to-day operations of the organisation,
ensuring all staff fulfil their primary responsibilities.
Provide clear leadership and guidance to all staff, ensuring
adherence to practice policies and procedures.
Provide functional management of all salaried clinical and
administrative staff.
Ensure staff implement a consistent, practice-wide approach
to the management of all patient services.
Act as an instrumental member of the general practice team,
contributing to strategic and operational decision-making.
Manage recruitment processes, including advertising,
interviews, pre-employment checks and induction training.
Lead workforce planning and develop, implement and embed an
effective succession plan.
Oversee disciplinary and grievance processes, ensuring fair
resolution and maintaining oversight of staff welfare.
Ensure compliance with HR legislation and employment
standards.
Ensure all staff receive appropriate training to perform
their roles effectively.
Implement and maintain a comprehensive staff development
plan and training record.
Review and update job descriptions and person specifications
regularly to ensure legal compliance and role clarity.
Identify and deliver team training where required.
Undertake all mandatory training and ensure staff do the
same.
Manage financial operations including budgets, bank
accounts, accounting systems and petty cash.
Work with the Partners to maximise income and reduce
expenditure.
Maintain effective liaison with the practice accountant,
ensuring accurate year-end accounts.
Ensure the organisation has appropriate insurance cover.
Job description
Job responsibilities
Job responsibilities
Oversee the day-to-day operations of the organisation,
ensuring all staff fulfil their primary responsibilities.
Provide clear leadership and guidance to all staff, ensuring
adherence to practice policies and procedures.
Provide functional management of all salaried clinical and
administrative staff.
Ensure staff implement a consistent, practice-wide approach
to the management of all patient services.
Act as an instrumental member of the general practice team,
contributing to strategic and operational decision-making.
Manage recruitment processes, including advertising,
interviews, pre-employment checks and induction training.
Lead workforce planning and develop, implement and embed an
effective succession plan.
Oversee disciplinary and grievance processes, ensuring fair
resolution and maintaining oversight of staff welfare.
Ensure compliance with HR legislation and employment
standards.
Ensure all staff receive appropriate training to perform
their roles effectively.
Implement and maintain a comprehensive staff development
plan and training record.
Review and update job descriptions and person specifications
regularly to ensure legal compliance and role clarity.
Identify and deliver team training where required.
Undertake all mandatory training and ensure staff do the
same.
Manage financial operations including budgets, bank
accounts, accounting systems and petty cash.
Work with the Partners to maximise income and reduce
expenditure.
Maintain effective liaison with the practice accountant,
ensuring accurate year-end accounts.
Ensure the organisation has appropriate insurance cover.
Person Specification
Experience
Essential
- Experience of managing multidisciplinary teams.
- NHS or general practice experience.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Understanding of Health and Safety requirements.
- HR understanding and experience.
- Experience of chairing meetings, producing agendas and minutes.
- Excellent communication skills (written, oral and presenting).
- Proven leadership skills.
- Competent in the use of MS Office products.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Problem solver with the ability to process information accurately and effectively, interpreting data as required.
- Ability to use own initiative, discretion, and sensitivity.
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure.
Qualifications
Essential
- A good standard of education with excellent literacy and numeracy skills.
Person Specification
Experience
Essential
- Experience of managing multidisciplinary teams.
- NHS or general practice experience.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Understanding of Health and Safety requirements.
- HR understanding and experience.
- Experience of chairing meetings, producing agendas and minutes.
- Excellent communication skills (written, oral and presenting).
- Proven leadership skills.
- Competent in the use of MS Office products.
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
- Problem solver with the ability to process information accurately and effectively, interpreting data as required.
- Ability to use own initiative, discretion, and sensitivity.
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure.
Qualifications
Essential
- A good standard of education with excellent literacy and numeracy skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.