Operations Manager

Job description

Job responsibilities

lead and manage the clinical and administrative staff.

overall accountability for recruitment and retention of staff, as well as their ongoing training, development, performance management and welfare.

monitor and evaluate performance of the Practice team against objectives; identify and manage change.

maintenance of discipline and advise the partners on possible disciplinary action.

attend practice meetings and partnership meetings.

oversee risk management processes, including compliance with CQC compliance, H&S legislation, and other contractual, statutory, and regulatory obligations.

assist other team members with QOF, Enhanced Services, Local Schemes, IIF, CQRS, local claims and monthly payroll.

work alongside the Partnership and Business Manager in the development of business and strategic planning.

produce reports at agreed intervals.

liaise and attend meetings with our PCN, ICB, community services, suppliers and other external stakeholders and feedback salient points and actions.

assist with strategic development in devising and implementing the plans that will allow the Practice to grow and thrive in a constantly changing arena of primary care.

maintain and advance our IT systems and have knowledge of EMIS, Docman, accuRx and TeamNet.

maintain compliance with IT security and IG.

Undertake any other duties as agreed with the Partnership.

Person Specification

Personal Qualities

Essential

• Polite, confident and trustworthy
• Flexible and approachable
• Excellent interpersonal skills
• Motivated and proactive
• Able to remain calm and solution-focused under pressure
• Ability to use initiative and judgement
• Forward thinker with a solution-focused approach
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment including team building sessions.

Qualifications

Essential

• Educated to degree level in healthcare or business, or able to demonstrate equivalent relevant experience.
• Good standard of education with excellent literacy and numeracy skills.
• This role is subject to a Disclosure and Barring Service (DBS) check, in line with safeguarding requirements.

Desirable

• Leadership and/or management qualification.
• Business Management Qualification.

Experience

Essential

• Working in general practice/primary care/PCNs.
• Managing large multidisciplinary teams.
• HR and employment law, including performance management, appraisal processes, staff development and disciplinary procedures.
• Successfully developing and implementing projects.
• Health & Safety in the workplace regulations.
• Chair effective meetings.

Desirable

• Managing accounting procedures including budget and cash flow forecasting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stock Hill Medical Centre

Address

Stock Hill

Biggin Hill

Westerham

Kent

TN16 3TJ

Employer's website

https://stockhillmedicalcentre.nhs.uk/ (Opens in a new tab)