GP receptionist/Administrator

Job description

Job responsibilities

Job Description Receptionist/Administrator

Purpose of role

Main point of contact between public and practice and acting as a focal point for communication within and externally to practice. Also to perform administrative operation of practice under guidance from line manager

Responsible to

Practice manager

To be a first point of initial contact for the general public to assist in general or specific enquiries

Book appointments

Log arrivals and let in/out of secure areas of building as indicated

Take deliveries

Deal with private payments issues for services along with collecting payments and issuing receipts

Ensure people are dealt with appropriately and courteously

Pass on request for medical advice/information or home visits in the appropriate manner

Advise public over policies and procedures for temporary patient and arrangements for joining practice

To be first point of contact for the general public in all non face to face means.

To ensure that phone/e mail and internal messaging requests are answered promptly in the correct manner according to protocol to present an efficient , safe and confidential service to all interactions

Use of specialist software e.g. for running call/re-call systems, authorising medication, scanning/filing letters, data entering on patient records,

Ensure that the data flows around the practice from initial point of entry to final destination end point, by ensuring duties are performed in a logical and systematic manner in the way instructed according to training and protocols and thus ensuring patient safety and confidentiality in the whole process is maintained

Assisting, and taking a lead where appropriate, in all general administrative tasks in the office environment

Ensuring that repeat medications when ordered are promptly issued or sent for re-authorising to ensure prompt issue can be arranged. In addition to ensure that the necessary information is known as regards to collection or delivery instructions for the scripts.

Open and close the surgery at the beginning and end of day in the prescribed manner

Keeping the necessary paperwork clear and tidy in the appropriate manner according to protocol

Responsibility for ensuring also that the records are kept for appropriate time before shredding occurs

Any other tasks as become needed on a day to day basis that might reasonably be the responsibility of a General Reception and Administrator This includes taking personal responsibility for keeping of General Health and Safety Policies and Procedures.

As required during routine operations keeping general work area clean and tidy so to ensure health and safety and fire requirements are maintained

All the above general and specific tasks to be done in accordance withappropriate protocols.

Person Specification

Knowledge and Skills

Essential

• Good standard of general education.
• Practical experience of working with others.
• Experience of using own initiative/multi tasking.
• Experience of excellent customer service.
• Good IT skills.
• Excellent communication skills (Written and Oral).
• Time Management and the ability to work to deadlines.
• Problem solving skills.
• Interpersonal skills.
• Planning and organising.
• Performing under pressure/ ability to remain calm, controlled and
• professional.
• Adaptability.
• Ability to make yourself compatible within the Team, and work
• effectively as a team member.
• Self motivated/resourceful.
• Flexibility/available to work flexible hours demanded by the job.
• Confidentiality, integrity and honesty.

Desirable

• An understanding of a General Practice Reception environment.
• Experience of working within a General Practice Reception
• environment OR other similar health care profession.
• Negotiation and conflict management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Wigan Medical Practice

Address

Chandler House

Poolstock Lane

Wigan

WN3 5HL

Employer's website

https://www.shakespearesurgery.co.uk/ (Opens in a new tab)