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Receptionist/Administrator

Riverside Surgery Erith

Information:

This job is now closed

Job summary

We are looking for enthusiastic, flexible and well-motivated individuals to work within our busy Practice team covering our three branch sites. Previous GP reception and or knowledge of EMIS Web would be a distinct advantage. However full in house training will be provided.

Main duties of the job

The role involves working on the front reception desk greeting patients, dealing with queries, telephone calls, making appointments, registering new patients, recalling patients for test results, and other administrative duties such as producing letters.

About us

An exciting opportunity for Receptionists/Administrators has arisen to work in an innovative and fast expanding busy NHS GP Surgery in Erith. Riverside Surgery was formed from the merger of three high achieving GP practices and we provide primary care to over 12,000 patients from our three branch sites in Erith.

Date posted

20 October 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4931-23-0000

Job locations

50 Pier Road

Erith

Kent

DA8 1RQ


62 Battle Road

Erith

Kent

DA8 1BJ


Doctors Surgery

25 Mill Road

Erith

Kent

DA8 1HW


Job description

Job responsibilities

The role involves working on the front reception desk greeting patients, dealing with queries, telephone calls, making appointments, registering new patients, recalling patients for test results, and other administrative duties such as producing letters.

Hours: Varied Shifts between 8:00am to 8:00pm Monday - Friday. Various 5.5 hour block shifts are available for:

16.5 hours per week

22 Hours per week and 27.5hours per week

worked on a fixed rota basis. Therefore flexibility is essential as hours may change to cover annual leave/sickness etc.

Job description

Job responsibilities

The role involves working on the front reception desk greeting patients, dealing with queries, telephone calls, making appointments, registering new patients, recalling patients for test results, and other administrative duties such as producing letters.

Hours: Varied Shifts between 8:00am to 8:00pm Monday - Friday. Various 5.5 hour block shifts are available for:

16.5 hours per week

22 Hours per week and 27.5hours per week

worked on a fixed rota basis. Therefore flexibility is essential as hours may change to cover annual leave/sickness etc.

Person Specification

Qualifications

Essential

  • Educated to at least GCSE level

Desirable

  • Diploma of Higher Education (Preferred) but not essential

Skills

Essential

  • Excellent presentation and phone manner,
  • Good general professionalism, including confidentiality and work ethic,
  • A warm and welcoming manner,
  • The ability to be dynamic and sympathetic (we deal with patients in difficult situations),
  • Well organised and systematic,
  • Meticulous attention to detail,
  • Comfortable working in a prestigious professional environment,
  • Ability to manage workload, prioritise, follow-up and ensure all tasks are performed in a timely manner

Experience

Essential

  • Experience of working with general public,
  • Excellent Computer Skills,
  • Good knowledge of Word and Excel is required,
  • Ability to Multi-Task,
  • Extreme flexibility,
  • Willingness to follow instructions,
  • Confident to work alone,
  • Positive attitude,
  • Teamwork Skills,
  • Good written and verbal skills,
  • Communication skills,
  • Polite and cheerful,

Desirable

  • Experience of working in a GP practice,
  • Experience of dealing with vulnerable people
Person Specification

Qualifications

Essential

  • Educated to at least GCSE level

Desirable

  • Diploma of Higher Education (Preferred) but not essential

Skills

Essential

  • Excellent presentation and phone manner,
  • Good general professionalism, including confidentiality and work ethic,
  • A warm and welcoming manner,
  • The ability to be dynamic and sympathetic (we deal with patients in difficult situations),
  • Well organised and systematic,
  • Meticulous attention to detail,
  • Comfortable working in a prestigious professional environment,
  • Ability to manage workload, prioritise, follow-up and ensure all tasks are performed in a timely manner

Experience

Essential

  • Experience of working with general public,
  • Excellent Computer Skills,
  • Good knowledge of Word and Excel is required,
  • Ability to Multi-Task,
  • Extreme flexibility,
  • Willingness to follow instructions,
  • Confident to work alone,
  • Positive attitude,
  • Teamwork Skills,
  • Good written and verbal skills,
  • Communication skills,
  • Polite and cheerful,

Desirable

  • Experience of working in a GP practice,
  • Experience of dealing with vulnerable people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Surgery Erith

Address

50 Pier Road

Erith

Kent

DA8 1RQ


Employer's website

https://www.theriversidesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Riverside Surgery Erith

Address

50 Pier Road

Erith

Kent

DA8 1RQ


Employer's website

https://www.theriversidesurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Business Manager

Mr Ronik Shah

riversidesurgerybexley@gmail.com

Date posted

20 October 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4931-23-0000

Job locations

50 Pier Road

Erith

Kent

DA8 1RQ


62 Battle Road

Erith

Kent

DA8 1BJ


Doctors Surgery

25 Mill Road

Erith

Kent

DA8 1HW


Supporting documents

Privacy notice

Riverside Surgery Erith's privacy notice (opens in a new tab)