Health and Wellbeing Coach

Job description

Job responsibilities

Key tasks

1. Provide personalised support

1. Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.

2. Give people time to tell their stories and focus on ‘what matters to the person’;

3. Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices;

4. Work from a strength-based approach focusing on a person’s assets;

5. Use a structured framework/model approach to coach individuals across a series of sessions to: identify what’s important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges;

6. Work with the principles of self-management to actively support: 

• shared decision making with healthcare professionals;

• effective engagement with personalised health and care plans;

• proactive engagement with self-management education and peer support;

• proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing;

• proactive engagement with individually sourced activities and support

• access to a care-coordinator and/or a personal health budget, where needed;

2. Referrals

1. Promote health coaching, its role in supported self-management as a part of personalised care, in addressing health inequalities and the wider determinants of health;

2. As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching;

3. Be proactive in developing strong links with all local organisations to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals;

4. Work in partnership with local agencies to raise awareness of health coaching and how improving people’s knowledge, confidence, skills can enable them to improve their ability to manage their long-term conditions and reduce reliance on clinical services;

5. Provide referral organisations with regular updates about health coaching, including information on how to encourage appropriate referrals;

6. Seek regular feedback about the quality of service and impact of health coaching on referral agencies;

7. Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach.

General Tasks

3. Gathering and Reporting Information

1. Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health coaching on their health and wellbeing;

2. Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives;

3. Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred;

4. Work closely within the multidisciplinary team and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements

4. Supervision/ Professional development

1. Have access to relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures;

2. Have access to individual and group coaching supervision from a suitably qualified or experienced health coaching supervisor;

3. Know and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety.

5. Personalised Care Institute (PCI)

The Personalised Care Institute (PCI) was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence based training in personalised care in England.

Training for health and wellbeing coaches is accessed through PCI accredited or assured training providers. These are listed on the following website: https://www.personalisedcareinstitute.org.uk/.

On completion of training learners will be registered with the PCI institute and receive a completion certificate. In addition, the core curriculum for personalised care is available and may be a useful reference point for health and wellbeing coaches: PCI-Curriculum.pdf (personalisedcareinstitute.org.uk)

6. Miscellaneous

1. Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each other’s views and meeting regularly as a team;

2. Act as a champion for health coaching as a part of the PCN’s personalised care offer for patients and organisations

3. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;

4. Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning;

5. Contribute to the development of policies and plans relating to equality, diversity and health inequalities;

6. Work in accordance with the practices’ and PCN’s policies and procedures;

7. Contribute to the wider aims and objectives of the PCN to improve and support primary care.

Person Specification

Qualifications

Essential

• If not already attained, be willing to attend training with a non-clinical Supported self management health coaching skills programme (minimum 4 days) by a Personalised Care Institute (PCI) accredited trainer or organisation prior to taking referrals

Desirable

• Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical Supported Self-Management (SSM) Health Coaching through a PCI-accredited organisation

Experience

Essential

• Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
• An understanding of the biopsychosocial model of health and the social determinants of health.

Desirable

• Experience of working in a multidisciplinary team
• Experience of working in health and social care care/community development setting or similar
• Experience of successful partnership working across statutory, voluntary and community sector
• Networking experience

Knowledge and Skills

Essential

• Understanding how to apply health coaching in group settings
• Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
• Demonstrable skills in supporting behaviour change
• Skilled in active and reflective listening, building trust and rapport quickly
• Good people management skills
• Ability to work with minimal supervision and act decisively and ask for help when needed
• Proficient in Microsoft Office and web-based services
• Ability to travel across multiple sites

Desirable

• A good understanding of the evidence base and development of self-management in the UK.
• Understanding of the importance and process of helping people with long-term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available.
• Excellent group and one-to-one facilitation skills including conflict resolution.
• Excellent communication and presentation skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wolverhampton Total Health Limited

Address

Head Office: Newbridge Surgery

255 Tettenhall Road

Wolverhampton

West Midlands

WV6 0DE

Employer's website

https://www.wolverhamptontotalhealth.co.uk/ (Opens in a new tab)