Job summary
This role is for 30 - 37.5 hours per week.
As the Digital and Transformation Lead for
Operations, you will support improved patient access to care through the
effective setup, oversight, and continuous improvement of services. You will
contribute to the management of staff, demonstrating a sound understanding of
HR processes and procedures, while ensuring contractual compliance and
financial sustainability. You will provide clear and timely oversight of
services to the PCN Board, ensuring members are appropriately informed to
enable effective and well-evidenced decision-making.
You will work across 8 practices within Greater Middlesbrough, providng Operational Management support to PCN staff and will be responsible to the PM Working Group.
Main duties of the job
Support the management of PCN staff, ensuring equitable workload
distribution across member practices.
Ensure contractual compliance and contribute to the financial
sustainability of the PCN.
Lead the adoption and optimisation of digital solutions to improve
patient access, experience, and PCN productivity.
Build effective relationships across practices and the wider
system to support collaborative delivery of care, including enhanced access
models.
Lead and support continuous improvement and quality improvement
approaches, including clinically led innovation and integrated working at
neighbourhood or place level.
Support the PM Working Group and DES Leads in the implementation
of new initiatives and programmes.
Lead and deliver projects that improve service delivery and health
outcomes for the PCN population.
Apply best-practice project and change management methodologies to
ensure delivery, benefits realisation, and successful adoption of initiatives.
Support organisational change and provide flexibility to support
new and emerging programmes.
Extract and analyse contract and performance data to support
delivery and reporting.
Maintain robust project documentation and reporting systems,
including dashboards, highlight reports, and risk and issue logs.
Analyse complex information to produce accurate project reporting
and support informed decision-making.
About us
We are a Primary Care Network (PCN) serving the Greater Middlesbrough area, comprising eight GP practices working collaboratively to deliver high-quality, accessible primary care services to our local population. The PCN brings practices together to improve patient outcomes, reduce health inequalities, and enhance service delivery through shared resources, integrated working, and innovation.
Working closely with partner organisations across the wider health and care system, the PCN focuses on improving access to care, developing a sustainable workforce, and delivering population health initiatives in line with national and local priorities.
Job description
Job responsibilities
Support the management of PCN staff, ensuring equitable workload
distribution across member practices.
Ensure contractual compliance and contribute to the financial
sustainability of the PCN.
Build effective relationships across practices and the wider
system to support collaborative delivery of care, including enhanced access
models.
Lead and support continuous improvement and quality improvement
approaches, including clinically led innovation and integrated working at
neighbourhood or place level.
Support the PM Working Group and DES Leads in the implementation
of new initiatives and programmes.
Lead and deliver projects that improve service delivery and health
outcomes for the PCN population.
Apply best-practice project and change management methodologies to
ensure delivery, benefits realisation, and successful adoption of initiatives.
Support organisational change and provide flexibility to support
new and emerging programmes.
Extract and analyse contract and performance data to support
delivery and reporting.
Maintain robust project documentation and reporting systems,
including dashboards, highlight reports, and risk and issue logs.
Champion best practice, learning, and innovation across the PCN to
support continuous improvement.
Analyse complex information to produce accurate project reporting
and support informed decision-making.
Prepare and present regular progress reports to the PM Working
Group and PCN Board, including risks, issues, dependencies, and
recommendations.
Communicate and engage effectively with PCN leadership, member
practices, and stakeholders to support strategy development and programme
delivery.
This job description is not exhaustive and may be subject to
change in line with service needs, following consultation with the postholder.
Job description
Job responsibilities
Support the management of PCN staff, ensuring equitable workload
distribution across member practices.
Ensure contractual compliance and contribute to the financial
sustainability of the PCN.
Build effective relationships across practices and the wider
system to support collaborative delivery of care, including enhanced access
models.
Lead and support continuous improvement and quality improvement
approaches, including clinically led innovation and integrated working at
neighbourhood or place level.
Support the PM Working Group and DES Leads in the implementation
of new initiatives and programmes.
Lead and deliver projects that improve service delivery and health
outcomes for the PCN population.
Apply best-practice project and change management methodologies to
ensure delivery, benefits realisation, and successful adoption of initiatives.
Support organisational change and provide flexibility to support
new and emerging programmes.
Extract and analyse contract and performance data to support
delivery and reporting.
Maintain robust project documentation and reporting systems,
including dashboards, highlight reports, and risk and issue logs.
Champion best practice, learning, and innovation across the PCN to
support continuous improvement.
Analyse complex information to produce accurate project reporting
and support informed decision-making.
Prepare and present regular progress reports to the PM Working
Group and PCN Board, including risks, issues, dependencies, and
recommendations.
Communicate and engage effectively with PCN leadership, member
practices, and stakeholders to support strategy development and programme
delivery.
This job description is not exhaustive and may be subject to
change in line with service needs, following consultation with the postholder.
Person Specification
Experience
Essential
- Experience of supporting or managing staff across multiple teams or organisations, ensuring equitable and effective workload distribution.
- Knowledge of PCN DES requirements and NHS contractual frameworks.
- Experience of managing staff and HR processes.
- Demonstrable experience of ensuring contractual compliance and supporting financial sustainability within a healthcare or public sector setting.
- High level of organisational skills, including maintaining robust project documentation, dashboards, and risk/issue logs.
- Ability to adapt to change and support new and emerging programmes as service needs evolve.
- Experience of working collaboratively across multiple stakeholders, organisations, or practices to deliver shared objectives.
- Experience of leading or supporting service improvement, quality improvement, or change initiatives.
- Experience of analysing performance, contract, or activity data to inform delivery and decision-making.
Desirable
- Experience of working within a Primary Care Network, GP practice, or wider NHS system.
- Experience of supporting clinically led innovation or integrated working at neighbourhood, place, or system level.
- Experience of enhanced access models or shared workforce/appointment delivery across practices
- Experience of project delivery, including planning, implementation, monitoring, and benefits realisation.
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Degree or Equivilent Level Experience
Desirable
- Leadership and Management Qualification
- Project Management Qualification
Person Specification
Experience
Essential
- Experience of supporting or managing staff across multiple teams or organisations, ensuring equitable and effective workload distribution.
- Knowledge of PCN DES requirements and NHS contractual frameworks.
- Experience of managing staff and HR processes.
- Demonstrable experience of ensuring contractual compliance and supporting financial sustainability within a healthcare or public sector setting.
- High level of organisational skills, including maintaining robust project documentation, dashboards, and risk/issue logs.
- Ability to adapt to change and support new and emerging programmes as service needs evolve.
- Experience of working collaboratively across multiple stakeholders, organisations, or practices to deliver shared objectives.
- Experience of leading or supporting service improvement, quality improvement, or change initiatives.
- Experience of analysing performance, contract, or activity data to inform delivery and decision-making.
Desirable
- Experience of working within a Primary Care Network, GP practice, or wider NHS system.
- Experience of supporting clinically led innovation or integrated working at neighbourhood, place, or system level.
- Experience of enhanced access models or shared workforce/appointment delivery across practices
- Experience of project delivery, including planning, implementation, monitoring, and benefits realisation.
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Degree or Equivilent Level Experience
Desirable
- Leadership and Management Qualification
- Project Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Greater Middlesbrough Primary Care Network (PCN)
Address
Kings Medical Centre, Hirsel Medical Centre, Westbourne Medical Centre, Acklam Medical Centre
Coulby Medical Practice, Parkway Medical Centre, Newlands Medical Centre, Crossfell Health Centre
Middlesbrough
TS58SB
Employer's website
https://www.greatermiddlesbroughpcn.nhs.uk/ (Opens in a new tab)