Job summary
We are looking to appoint a highly motivated and capable
Assistant Practice Manager to support the operational and strategic management
of our busy, multi-site GP practice. This role offers an excellent opportunity
for someone with strong administrative, financial, and leadership skills who
thrives in a dynamic primary care environment.
Main duties of the job
This role focuses on managing claims and income processes, ensuring timely submissions and accurate records to maximise practice revenue. It involves monitoring Enhanced Services contracts, supporting clinical audits, and standardising performance data collection. The position also provides oversight and training support for the reception team and contributes to complaint handling, policy development, and quality improvement efforts. The role requires flexibility to work across multiple sites, including providing ad-hoc support at the Bolton branch.
About us
HT Practice is a 5-site GP practice with a team-based structure to ensure smooth, high-quality care. Each site includes GPs, nurses, and healthcare assistants (HCAs) who work together to support patients. The practice is overseen by a central management team, with a Practice Manager leading overall operations and Site Managers handling day-to-day running at each location. Reception and admin staff support patients and clinicians, ensuring consistency and coordination across all sites.
Job description
Job responsibilities
Main Duties and Responsibilities
Claims & Income Management
- Responsible for the timely preparation, submission, and follow-up of all claims (e.g. CQRS, DES, IIF, PCN-related activity, and Local Enhanced Services).
- Maintain accurate records of claimable activity and ensure robust systems are in place to maximise practice income.
- Monitor income streams and work closely with the Practice Manager to produce financial reports and identify trends, discrepancies, or opportunities for improvement.
Enhanced Services Monitoring
- Oversee and track compliance with Enhanced Services contracts.
- Liaise with clinical staff to ensure delivery of service specifications and assist in audit preparation and submissions.
- Support development of templates and processes to standardise data collection for performance monitoring.
Reception Team Oversight
- Provide support to Reception Supervisors as required.
- Support with training for Reception Supervisors as required.
- Support the Practice Manager in embedding a culture of patient-centred service and continuous improvement.
Operational Support
- Support in managing complaints, incidents, and significant event reviews.
- Contribute to policy development, quality improvement initiatives, and CQC compliance preparation.
Multi-site and Ad-hoc Support
- The role includes working across more than one site. Flexibility to provide ad-hoc support at our Bolton branch is required, particularly during periods of staff absence or increased operational demand.
Job description
Job responsibilities
Main Duties and Responsibilities
Claims & Income Management
- Responsible for the timely preparation, submission, and follow-up of all claims (e.g. CQRS, DES, IIF, PCN-related activity, and Local Enhanced Services).
- Maintain accurate records of claimable activity and ensure robust systems are in place to maximise practice income.
- Monitor income streams and work closely with the Practice Manager to produce financial reports and identify trends, discrepancies, or opportunities for improvement.
Enhanced Services Monitoring
- Oversee and track compliance with Enhanced Services contracts.
- Liaise with clinical staff to ensure delivery of service specifications and assist in audit preparation and submissions.
- Support development of templates and processes to standardise data collection for performance monitoring.
Reception Team Oversight
- Provide support to Reception Supervisors as required.
- Support with training for Reception Supervisors as required.
- Support the Practice Manager in embedding a culture of patient-centred service and continuous improvement.
Operational Support
- Support in managing complaints, incidents, and significant event reviews.
- Contribute to policy development, quality improvement initiatives, and CQC compliance preparation.
Multi-site and Ad-hoc Support
- The role includes working across more than one site. Flexibility to provide ad-hoc support at our Bolton branch is required, particularly during periods of staff absence or increased operational demand.
Person Specification
Experience
Essential
- Experience in a primary care, NHS, or similar regulated setting
- Strong administrative, organisational, and problem-solving skills
- Experience with claims processes, income tracking, and performance monitoring
- Excellent interpersonal and communication skills
- Ability to prioritise, multitask, and work independently
- Proficient in Microsoft Office and clinical systems e.g. EMIS
Desirable
- Experience supervising staff or managing teams
- Familiarity with CQC standards, Enhanced Services, and NHS contract requirements
- Working knowledge of CQRS, PCN structures, and income reconciliation
Person Specification
Experience
Essential
- Experience in a primary care, NHS, or similar regulated setting
- Strong administrative, organisational, and problem-solving skills
- Experience with claims processes, income tracking, and performance monitoring
- Excellent interpersonal and communication skills
- Ability to prioritise, multitask, and work independently
- Proficient in Microsoft Office and clinical systems e.g. EMIS
Desirable
- Experience supervising staff or managing teams
- Familiarity with CQC standards, Enhanced Services, and NHS contract requirements
- Working knowledge of CQRS, PCN structures, and income reconciliation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.