Job summary
We are looking for a motivated, organised, diligent operations manager to joint our 5 site, forward thinking group of practices.
Main duties of the job
We are seeking an experienced and proactive Operations Manager to join our dynamic team in general practice. This is a hands-on role ideal for someone who thrives in a fast-paced environment and is passionate about supporting and improving healthcare services.
As our Operations Manager, you will play a key role in ensuring our practice operates smoothly, safely, and in full compliance with CQC standards. You'll work closely with the wider team to identify and overcome operational challenges, streamline systems, and foster a culture of continuous improvement.
Responsibilities include:
Supporting day-to-day operations across the practice
Ensuring compliance with all regulatory and safety standards (including CQC)Identifying training needs and supporting the development of our administrative staff
Assisting with HR functions, including recruitment and performance management
Taking initiative to address issues proactively a true "firefighter" when challenges arise
We're looking for someone with excellent organisational skills, a willingness to learn and grow and a collaborative mindset. If you're ready to make a real impact in primary care, wed love to hear from you.
About us
We are a friendly, 5 site forward thinking group practice with a 35,000 patient list size.
We have an excellent team who believe in general practice being a clinically led and managerial supported service. We are focussed on delivering high-quality, individualised care and most importantly, doing this safely.
Job description
Job responsibilities
Were looking for the missing piece in our leadership team: a capable, hands-on Operations Manager who can oversee the day-to-day running of our practice and support our staff to perform at their best. This role is critical to keeping the practice running smoothly, ensuring compliance, and leading on operational excellence across all teams.
In this role, you'll be expected to navigate NHS red tape, keep us fully compliant with CQC regulations, identify training gaps in the admin team, and manage HR functions including recruitment and performance management.
On a good day, you're managing systems and processes that keep things ticking along. On a tough day, you're addressing performance concerns while ensuring business continuity and you're able to do that because you understand the technical work of the team and can step in with confidence when needed.
Key Responsibilities
-
Oversee all day-to-day operational activities and practice staff.
-
Ensure compliance with NHS policies, CQC regulations, and data protection requirements.
-
Monitor and report on KPI targets across clinical and administrative functions.
-
Identify training needs within the administrative team and support development.
-
Lead HR processes including recruitment, onboarding, performance reviews, and, when necessary, disciplinary procedures.
-
Maintain and improve HR systems and records.
-
Ensure business continuity during staffing issues or challenges by having a practical understanding of frontline tasks.
-
Prepare and manage CQC inspections and ensure ongoing compliance readiness.
Essential Skills and Experience
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Willingness to learn the day to day processes of general practice.
Proven ability to manage HR processes and lead personnel effectively.
-
Demonstrable experience in training and developing teams.
-
Knowledge of CQC requirements and NHS compliance frameworks.
-
Comfortable working with KPIs and performance metrics for both clinical and administrative teams.
-
Excellent communication, leadership, and problem-solving skills.
-
Hands-on approach to management with the ability to "step in" when needed.
Why You?
You're proactive, resilient, and highly organised. You know how to balance compliance, staff wellbeing, and business priorities. You're confident managing people and performance, and you're not afraid to roll up your sleeves to keep things moving. Most importantly, you care about creating a safe, well-functioning environment for both staff and patients.
If this sounds like the next step in your career, wed love to hear from you.
Job description
Job responsibilities
Were looking for the missing piece in our leadership team: a capable, hands-on Operations Manager who can oversee the day-to-day running of our practice and support our staff to perform at their best. This role is critical to keeping the practice running smoothly, ensuring compliance, and leading on operational excellence across all teams.
In this role, you'll be expected to navigate NHS red tape, keep us fully compliant with CQC regulations, identify training gaps in the admin team, and manage HR functions including recruitment and performance management.
On a good day, you're managing systems and processes that keep things ticking along. On a tough day, you're addressing performance concerns while ensuring business continuity and you're able to do that because you understand the technical work of the team and can step in with confidence when needed.
Key Responsibilities
-
Oversee all day-to-day operational activities and practice staff.
-
Ensure compliance with NHS policies, CQC regulations, and data protection requirements.
-
Monitor and report on KPI targets across clinical and administrative functions.
-
Identify training needs within the administrative team and support development.
-
Lead HR processes including recruitment, onboarding, performance reviews, and, when necessary, disciplinary procedures.
-
Maintain and improve HR systems and records.
-
Ensure business continuity during staffing issues or challenges by having a practical understanding of frontline tasks.
-
Prepare and manage CQC inspections and ensure ongoing compliance readiness.
Essential Skills and Experience
-
Willingness to learn the day to day processes of general practice.
Proven ability to manage HR processes and lead personnel effectively.
-
Demonstrable experience in training and developing teams.
-
Knowledge of CQC requirements and NHS compliance frameworks.
-
Comfortable working with KPIs and performance metrics for both clinical and administrative teams.
-
Excellent communication, leadership, and problem-solving skills.
-
Hands-on approach to management with the ability to "step in" when needed.
Why You?
You're proactive, resilient, and highly organised. You know how to balance compliance, staff wellbeing, and business priorities. You're confident managing people and performance, and you're not afraid to roll up your sleeves to keep things moving. Most importantly, you care about creating a safe, well-functioning environment for both staff and patients.
If this sounds like the next step in your career, wed love to hear from you.
Person Specification
Knowledge and Skills
Essential
- Proven Operations or Team Management Experience -Experience managing people, processes, and systems in a busy, service-led environment.
- Strong HR Skills - Hands-on experience in recruitment, onboarding, staff performance management, and conflict resolution.
- Excellent Organisational and Leadership Abilities - Able to lead and support multidisciplinary teams, manage competing priorities, and make decisions under pressure.
- Willingness to Learn General Practice Operations - Open and eager to gain in-depth understanding of NHS and primary care structures, with support and training provided.
- Understanding of Regulatory Compliance -Familiarity with working in regulated environments, with an ability to learn and apply CQC standards and NHS requirements.
- Training and Development Experience- Able to assess training needs, develop staff, and implement practical learning solutions.
- Data and KPI Awareness
- Competence in tracking and interpreting performance data to support decision-making and improvement.
- Strong Communication Skills
- Clear, professional, and empathetic communication style, with the ability to manage people and situations confidently.
- IT and Systems Literacy
- Proficiency with standard business software (e.g., Microsoft Office) and ability to learn clinical or HR systems quickly.
Desirable
- Experience in a Healthcare or Regulated Sector
- Knowledge of CQC Standards
- Conflict Resolution Training
- Experience Supporting Organisational Change
- Understanding of Information Governance
Person Specification
Knowledge and Skills
Essential
- Proven Operations or Team Management Experience -Experience managing people, processes, and systems in a busy, service-led environment.
- Strong HR Skills - Hands-on experience in recruitment, onboarding, staff performance management, and conflict resolution.
- Excellent Organisational and Leadership Abilities - Able to lead and support multidisciplinary teams, manage competing priorities, and make decisions under pressure.
- Willingness to Learn General Practice Operations - Open and eager to gain in-depth understanding of NHS and primary care structures, with support and training provided.
- Understanding of Regulatory Compliance -Familiarity with working in regulated environments, with an ability to learn and apply CQC standards and NHS requirements.
- Training and Development Experience- Able to assess training needs, develop staff, and implement practical learning solutions.
- Data and KPI Awareness
- Competence in tracking and interpreting performance data to support decision-making and improvement.
- Strong Communication Skills
- Clear, professional, and empathetic communication style, with the ability to manage people and situations confidently.
- IT and Systems Literacy
- Proficiency with standard business software (e.g., Microsoft Office) and ability to learn clinical or HR systems quickly.
Desirable
- Experience in a Healthcare or Regulated Sector
- Knowledge of CQC Standards
- Conflict Resolution Training
- Experience Supporting Organisational Change
- Understanding of Information Governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.