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Thorpe-le-Soken Surgery

Care Navigator

Information:

This job is now closed

Job summary

We are looking for a part time Care Navigator 30 hours per week. The successful candidate will work Monday to Friday working between the hours of 8.00 am and 6.30 pm, across our 2 practices, Thorpe and Kirby Surgery. Shifts can be discussed.

The candidate must have has the ability to deal with conflict. You must be trustworthy, reliable and committed to supporting the team.

Main duties of the job

You will be working in a very busy environment answering telephone calls, making appointments, scanning, meeting and greeting patients, general administration. You must have excellent communication and organisational skills and the ability to work under pressure are essential. A good telephone manner is essential. Previous experience of working in primary care and knowledge of EMIS web would be desirable but not essential as full training will be given.

About us

At Thorpe Surgery we are a close-knit team. We pride ourselves in supporting our staff with their personal and professional goals. We are strong believers in maintaining good work-life balance and being able to enjoy work and attain job satisfaction.

Please visit our website: www.thorpe-le-sokensurgery.nhs.uk

Details

Date posted

24 February 2025

Pay scheme

Other

Salary

£11.44 an hour increasing to £12.21 in April 2025

Contract

Permanent

Working pattern

Part-time

Reference number

A4913-25-0000

Job locations

Thorpe-le-soken Surgery

High Street

Thorpe-le-soken

Clacton-on-sea

Essex

CO16 0EA


The Surgery

88 Frinton Road

Kirby Cross

Frinton-on-sea

Essex

CO13 0HJ


Job description

Job responsibilities

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

See attached Job Description

Job description

Job responsibilities

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

See attached Job Description

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Active signposting or Care Navigator training qualification
  • Healthcare qualification (level 2) or working towards gaining equivalent level
  • Customer Service qualification (NVQ) or equivalent
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • Active signposting or Care Navigator training qualification
  • Healthcare qualification (level 2) or working towards gaining equivalent level
  • Customer Service qualification (NVQ) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thorpe-le-Soken Surgery

Address

Thorpe-le-soken Surgery

High Street

Thorpe-le-soken

Clacton-on-sea

Essex

CO16 0EA


Employer's website

https://www.thorpe-le-sokensurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Thorpe-le-Soken Surgery

Address

Thorpe-le-soken Surgery

High Street

Thorpe-le-soken

Clacton-on-sea

Essex

CO16 0EA


Employer's website

https://www.thorpe-le-sokensurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jayne Roe

jayneroe@nhs.net

+01255861850

Details

Date posted

24 February 2025

Pay scheme

Other

Salary

£11.44 an hour increasing to £12.21 in April 2025

Contract

Permanent

Working pattern

Part-time

Reference number

A4913-25-0000

Job locations

Thorpe-le-soken Surgery

High Street

Thorpe-le-soken

Clacton-on-sea

Essex

CO16 0EA


The Surgery

88 Frinton Road

Kirby Cross

Frinton-on-sea

Essex

CO13 0HJ


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