Job summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.
- Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
- Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
- Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
- Avoid negative jargon.
- Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.
- Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
- Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
- Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
- Avoid negative jargon.
- Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.
About us
Civic Medical Centre practice is located in the Marlborough ward of harrow.
2 GP Partners
PM
HCA, Nurses , PN, CP
Position can be permanent from temporary- depending on the experience.
Details
Date posted
13 January 2025
Pay scheme
Other
Salary
Depending on experience Depending upon the experience
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Part-time, Flexible working
Reference number
A4905-25-0000
Job locations
Civic Medical Centre
18 Bethecar Road
Harrow
Middlesex
HA1 1SE
Employer details
Employer name
Civic Medical Centre
Address
Civic Medical Centre
18 Bethecar Road
Harrow
Middlesex
HA1 1SE