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Receptionist

Figges Marsh Surgery

Information:

This job is now closed

Job summary

You will be the first point of contact for patients calling or visiting the practice and it is essential that you project a smart, professional, and friendly image at all times. Excellent telephone skills are essential, plus a helpful and efficient approach when dealing with patients, colleagues and visitors.

Main duties of the job

We are looking for a team player who will thrive in a high-pressure environment. You should be reliable, have good time keeping skills and a strong work ethic.

Experience is preferred but not essential as full training will be given. An ability to cover for extra shifts (planned absences and to cover at short notice) is essential.

About us

We are a GP Practice based in Mitcham looking to recruit a part-time/ full time receptionist with excellent communication skills to join our friendly team.

Date posted

26 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4898-24-0000

Job locations

182 London Road

Mitcham

CR4 3LD


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and Staffing Levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately

d. signpost patients to the correct services

e. Initiating contact with an responding to, requests from patients, team members and external agencies

f. clinically code date on EMIS Web

g.Direct requests for information

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and Staffing Levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately

d. signpost patients to the correct services

e. Initiating contact with an responding to, requests from patients, team members and external agencies

f. clinically code date on EMIS Web

g.Direct requests for information

h. Manage all queries as necessary in an efficient manner

i. Maintain a clean, tidy, effective working area at all times

j. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE Level or equivalent

Desirable

  • GCSE Mathematics and English (C or Above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties, experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral),
  • Clear, polite telephone manner,
  • EMIS user skills,
  • Effective time management (planning and organising),
  • Ability to work as a team member and autonomously,
  • Good interpersonal skills,
  • Problem solving and analytical skills.

Desirable

  • Strong IT skills,
  • Competent in the use of office and outlook.
Person Specification

Qualifications

Essential

  • Educated to GCSE Level or equivalent

Desirable

  • GCSE Mathematics and English (C or Above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties, experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral),
  • Clear, polite telephone manner,
  • EMIS user skills,
  • Effective time management (planning and organising),
  • Ability to work as a team member and autonomously,
  • Good interpersonal skills,
  • Problem solving and analytical skills.

Desirable

  • Strong IT skills,
  • Competent in the use of office and outlook.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Figges Marsh Surgery

Address

182 London Road

Mitcham

CR4 3LD


Employer's website

https://www.figgesmarshsurgery.nhs.uk/practice-information/ (Opens in a new tab)

Employer details

Employer name

Figges Marsh Surgery

Address

182 London Road

Mitcham

CR4 3LD


Employer's website

https://www.figgesmarshsurgery.nhs.uk/practice-information/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Mrs Emma Kola

02086404445

Date posted

26 February 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4898-24-0000

Job locations

182 London Road

Mitcham

CR4 3LD


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