Reception Manager

Job description

Job responsibilities

Primary Key Responsibilities

The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Manager is responsible for:

a.Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities

b.Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

c.Completing staff appraisals as required

d.Identifying and delivering team training where required

e.Compiling reception staff rotas with the Business Support Officer

f.Reviewing and updating all administrative and reception policies and procedures as required

g.Supporting the management team in the compilation of practice reports and the practice development plan

h.Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation

i.Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies

j.Coordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences

k.Coordinating the home visits rota in conjunction with the Business Support Officer

l.Updating the appointment system to reflect leave and other approved absences

m.Providing initial guidance and advice to patients who wish to verbally complain

n.Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

o.Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

Secondary Responsibilities

In addition to the primary responsibilities, the Reception Manager may be requested to:

a.Deputise for the deputy reception manager during periods of absence

b.Partake in audit as directed by the audit lead

c.Coordinate and produce meeting agendas and record the minutes of meetings

d.Support the practice manager in the maintenance of the practice website and social media accounts

e.Monitor and promote the use of the Friends and Family Test

f.Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

g.Assist with QOF targets

h.Schedule and take minutes for the Patient Participation Group meetings

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience of leading/managing a team

Desirable

• Experience of providing appraisal writing and staff development

Qualifications

Essential

• Educated to A-level/equivalent or higher, with relevant experience
• NVQ Level 2 in Health and Social Care
• Leadership and/or management qualification

Desirable

• GCSE English (C or above) and at least three others
• AMSPAR qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bankfield Surgery

Address

Bankfield Surgery

15 Huddersfield Road

Elland

West Yorkshire

HX5 9BA

Employer's website

http://www.bankfieldsurgery.org.uk/ (Opens in a new tab)