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Pen Y Bont Surgery

Patient Care Navigator/Administrator

Information:

This job is now closed

Job summary

Due to increasing patient registrations, we now have a part-time Care Navigator/Administrator vacancy.

The applicant must be able to work flexibly over 3 or 4 days between 20-25 hours.

If you enjoy working as part of a team and are enthusiastic, pleasant, friendly and caring, then this is the job for you!

The ideal candidate should also be able to work efficiently and effectively in a very busy environment.

Main duties of the job

The Patient Care Navigator/ administrator will be required to undertake various clerical duties associated with patient care and the efficient running of the GP practice, acting as a focal point for signposting and communication between patients, doctors, nurses, other members of the primary health care team and external services.

Some of the duties of the role include booking appointments, answering and making telephone calls, dealing with queries from patients, clinicians and other health professionals, prescription requests, photocopying, filing, scanning medical reports, processing new patient registration forms & undertaking general administration tasks.

The Practice is paper-light so the individual will be required to have good IT skills and good telephony skills.

About us

Pen-Y-Bont Surgery is in St Asaph, a Cathedral City and the 2nd smallest city in the UK. We are in an enviable location, only 20-30 mins to Conwy & Snowdonia and Chester and only an hour from Manchester & Liverpool. Bordering the Clwydian Range, its one of only four Areas of Outstanding Natural Beauty in Wales and offers magnificent views of the North Wales Coast and the Vale of Clwyd. Its a great place to live and work!

The Practice consists of 4 GP Partners, 2 Practice Nurses, 2 HCAs and an excellent team of care navigators/ administrators.

Working as part of the NHS, we can offer an excellent pension, off road parking as well as the opportunity to work alongside a supportive, friendly and caring team.

Details

Date posted

01 August 2023

Pay scheme

Other

Salary

£20,646.54 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A4878-23-0003

Job locations

The Roe

St Asaph

Denbighshire

LL17 0LU


Job description

Job responsibilities

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols/policies
  • Filing post in medical records
  • Photocopy/Scan documents as requested
  • Process appointment requests, via telephone and digitally.
  • Processing registrations of new patients.
  • Signposting to other services
  • Process patients change of address
  • Process repeat prescription request in accordance with practice guidelines.

  • Have working knowledge of telephone system.
  • Answer telephone where necessary

Job description

Job responsibilities

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  • To have a thorough knowledge of all practice procedures.
  • To work in accordance of written protocols/policies
  • Filing post in medical records
  • Photocopy/Scan documents as requested
  • Process appointment requests, via telephone and digitally.
  • Processing registrations of new patients.
  • Signposting to other services
  • Process patients change of address
  • Process repeat prescription request in accordance with practice guidelines.

  • Have working knowledge of telephone system.
  • Answer telephone where necessary

Person Specification

Qualifications

Essential

  • Experience of working with the public.
  • Good communication skills

Desirable

  • Experience of working in a GP Practice would be advantageous
  • Ability to speak Welsh

Experience

Essential

  • Reception/Administration experience

Desirable

  • Experience of working in a GP Practice or a similar environment.
Person Specification

Qualifications

Essential

  • Experience of working with the public.
  • Good communication skills

Desirable

  • Experience of working in a GP Practice would be advantageous
  • Ability to speak Welsh

Experience

Essential

  • Reception/Administration experience

Desirable

  • Experience of working in a GP Practice or a similar environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pen Y Bont Surgery

Address

The Roe

St Asaph

Denbighshire

LL17 0LU


Employer's website

https://www.penybontsurgery.wales.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Pen Y Bont Surgery

Address

The Roe

St Asaph

Denbighshire

LL17 0LU


Employer's website

https://www.penybontsurgery.wales.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Annie Kearton

anne-marie.kearton@wales.nhs.uk

01745583208

Details

Date posted

01 August 2023

Pay scheme

Other

Salary

£20,646.54 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A4878-23-0003

Job locations

The Roe

St Asaph

Denbighshire

LL17 0LU


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