Medical Receptionist/Care Navigator

Job description

Job responsibilities

Medical Receptionist tasks:

• To be efficient and polite to all patients whether at the surgery or on the telephone
• To care navigate/signpost patients to the most appropriate health care professional
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Being able to cover all reception duties as necessary
• To have a thorough knowledge of all practice procedures and being able to apply them accordingly
• To manage all enquiries that the post holder receives, if not pass on to those who can deal with the enquiry
• Process appointment requests for patients (by telephone)
• Using your own judgment and communication skills ensure that patients needing an urgent consultation are prioritised
• Deal with home visit requests
• Have a working knowledge of the telephone system, during and after hours
• To receive and direct all incoming telephone calls appropriately
• To ensure that all messages are passed on accurately and efficiently (whether it be verbal or electronic)
• Process repeat prescription requests in accordance with the practice guidelines including distributing to Doctors for them to be authorised
• Handing paper repeat prescriptions to patients after checking names and address
• Recording patients INR/Methotrexate readings onto their records
• Prepares signed scripts for the collection by local Pharmacies
• Liaises with the local Pharmacies re: any queries/collecting prescriptions in person or on the telephone
• Liaises with the Practices Pharmacists
• Actions any workflow tasks sent through by the GPs/Nurses via Docman
• Opens and date stamps all incoming courier/postman delivered mail and distributes to Departments accordingly
• Explain practice arrangements and formal requirements to newly registered patients
• Understanding and reporting any potential Health and Safety risks identified
• Pregnancy testing for GPs if required (very rare)
• Signing patients up for patient access if requested by patient/carer
• General office duties as required
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are all off and the alarm is activated. Follow the closing-up protocol carefully (2 staff will lock up a maximum of 1-2 times a week)

Person Specification

Experience

Essential

• Exceptional customer service skills
• Excellent communication skills
• Excellent telephone skills
• Professional, courteous, efficient and effective
• Warm, caring and empathetic
• Project a positive and friendly image to patients and other visitors to the practice
• Ability to diffuse conflict
• I.T. literate
• Team worker
• Able to use own initiative
• Reliable and flexible
• Attention to detail

Desirable

• Previous Medical Receptionist experience
• Previous Care Navigator experience
• Experience of working in primary care
• Previous EMIS Web experience

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified to NVQ level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wingate Medical Centre

Address

Wingate Medical Centre

79 Bigdale Drive

Liverpool

L33 6YJ

Employer's website

https://www.wingatemedicalcentre.co.uk/ (Opens in a new tab)