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Pelaw Medical Practice

Medical Receptionist

Information:

This job is now closed

Job summary

An excellent opportunity has arisen for a Medical Receptionist to join our friendly Practice Team.

We are currently seeking to employ 1-2, full or part-time candidates. The suitable candidate will be required to cover one early morning 7:30am and one late night 6pm per week.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

Pelaw Medical Practice is a well-established GP Practice, who offer outstanding care to our patients and staff. We also work collaboratively with our Neighbouring Practices, Community & Voluntary Sector Colleagues, to support and deliver services to our patients in the community.

We are a GMS Practice. Practice list size 5400 patients. Fully computerised-EMIS Web Clinical System. High QOF/Enhanced Service achievers. CQC Rating overall good.

Details

Date posted

03 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4866-24-0001

Job locations

7&8 Croxdale Terrace

Pelaw

Gateshead

NE10 0RR


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on EMIS Web

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on EMIS Web

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Person Specification

Experience

Essential

  • Experience of working with the General Public

Desirable

  • Experience of working in a healthcare setting

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
Person Specification

Experience

Essential

  • Experience of working with the General Public

Desirable

  • Experience of working in a healthcare setting

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)

Employer details

Employer name

Pelaw Medical Practice

Address

7&8 Croxdale Terrace

Pelaw

Gateshead

NE10 0RR


Employer's website

https://pelawmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Pelaw Medical Practice

Address

7&8 Croxdale Terrace

Pelaw

Gateshead

NE10 0RR


Employer's website

https://pelawmedicalpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Helen Sangster

helen.sangster1@nhs.net

01914692337

Details

Date posted

03 October 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4866-24-0001

Job locations

7&8 Croxdale Terrace

Pelaw

Gateshead

NE10 0RR


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