Job summary
Longrigg Medical centre are looking to recruit a Reception Team Leader who will work as part of our reception team whilst also leading the reception staff. The role is to oversee the day to day operations, providing leadership and support while maintaining a high level of patient care.
The position is for 30 hours per week and subject to a 6 month probationary period.
Main duties of the job
The post holder will be responsible for the efficient supervision and direction of the reception team, ensuring all reception duties are performed effectively and to the required standard, meeting the objective of the practice.
To act as the lead for the central point of contacts for patients and be responsible for co-ordinating the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The successful candidate must be able to work on their own initiative, have supervisory experience as well as good IT skills.
About us
A great opportunity to join a friendly and welcoming practice based in the East of Gateshead. We have a team of GPs, practice nurses, nurse practitioner, HCAs, reception and admin staff working collaboratively to provide the best possible care for our patients.
Job description
Job responsibilities
Please refer to the supporting documents to review the uploaded Reception Team Leader job description.
Job description
Job responsibilities
Please refer to the supporting documents to review the uploaded Reception Team Leader job description.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Experience of leading a team
- Experience of administrative duties
Qualifications
Essential
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Desirable
- NVQ Level 3 in Health and Social Care
Knowledge and Skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Good organisational skills
- Clinical IT system user skills and the ability to record accurate notes
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Knowledge of and ability to work to key policies and procedures
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Experience of leading a team
- Experience of administrative duties
Qualifications
Essential
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Desirable
- NVQ Level 3 in Health and Social Care
Knowledge and Skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Good organisational skills
- Clinical IT system user skills and the ability to record accurate notes
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Knowledge of and ability to work to key policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.