Practice Manager

Job description

Job responsibilities

a) Oversee the management of the day-to-day operations of the practice, ensuring that staff achieve their primary responsibilities.

b) Manage the HR processes, including recruitment, relevant checks, contractual issues, appraisals and staff performance.

c) Workforce planning to ensure a good skill mix with staff having the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

d) Ensure employment law and legislation is adhered to.

e) Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working.

f) Provide support and advice to the partnership and keep them updated on practice matters.

g) Keep up to date with developments and changes within primary care.

h) Liaise with the Bookkeepers (outsourced) for finance related matters, pensions and payroll, ensuring accurate reporting and submissions.

i) Assist in the financial planning and forecasting, working closely with the partners.

a) Ensure the practice explores all opportunities to maximise income and reduce expenditure in collaboration with the partners.

b) Ensure Quality and Outcomes Framework (QOF) and commissioned service targets are met.

c) Manage the significant event and complaints processes, in line with current legislation and guidance.

d) Manage contracts and maintenance for services and equipment.

e) Oversee the review and update of all practice policies and procedures.

f) Lead and coordinate projects within the practice.

g) Oversee the management of the practice IT system, including compliance with the Data Security Protection Toolkit (DSPT).

h) Coordinate the practice development plan and business continuity plan.

i) Assist in the preparation of business cases for new services, as required.

j) Ensure on-going CQC compliance.

k) Ensure the practice maintains compliance with its NHSE contractual obligations.

l) Provide advice and support to the staff and the partnership to ensure effective team working.

m) Manage effective communication, both internal and external and ensure the website and other communication platforms are accurate and up to date.

n) Facilitate partners and practice meetings and maintain an up-to-date action plan.

o) Support the management of the Patient Participation Group.

p) Manage estates and facilities, including health and safety aspects and risk assessments.

Person Specification

Qualifications

Essential

• Literacy and numeracy skills sufficient to manage a small to medium sized business

Desirable

• Leadership and/or management qualification

Experience

Essential

• Experience of managing teams
• Experience of performance management including appraisals, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of HR processes, workforce planning and development
• Experience of IT including data analysis

Desirable

• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Premises management and health & safety experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eden Park Surgery

Address

194 Croydon Road

Beckenham

Kent

BR3 4DQ

Employer's website

https://edenparksurgery.nhs.uk/ (Opens in a new tab)