Job summary
The Operations Manager will oversee the full operational workflow of the pharmacy, including dispensing operations, stock management, logistics, compliance, and partnerships. You will manage our distribution centre team, ensure regulatory standards are met, and work directly with partner organisations to deliver reliable, high-quality supply.
Main duties of the job
This role is ideal for someone with strong pharmacy operational experience and a passion for digital transformation, process optimisation, and building efficient systems.
About us
We are a fast-growing online pharmacy and medicines distribution business currently in the process of being established. Our model combines a digital pharmacy platform with a centralised distribution centre, enabling us to serve individual patients, healthcare providers, and corporate partners efficiently and safely.
To help shape this journey, we are seeking an Operations Manager who can combine pharmacy knowledge with operational leadership, process design, and a start-up mindset. This is an exciting opportunity for someone who wants to help build modern pharmacy operations from the ground up.
Job description
Job responsibilities
1. Pharmacy Operations
- Oversee the day-to-day running of the online pharmacy and distribution centre.
- Ensure prescriptions are processed, dispensed, checked, and dispatched accurately and on time.
- Develop and maintain SOPs for all medicines-handling and operational processes.
- Coordinate closely with the Superintendent Pharmacist to ensure safety and compliance.
2. Team Leadership & Staffing
- Recruit, train, supervise, and support dispensers, technicians, and fulfilment staff.
- Create staff rotas and ensure adequate coverage across all operational areas.
- Build a performance-driven culture with continuous improvement at its core.
3. Stock, Supply Chain & B2B Distribution
- Manage procurement, stock control, and supplier relationships.
- Oversee inventory planning and forecasting to support both pharmacy and B2B contracts.
- Ensure timely fulfilment of orders for partner companies, care providers, and clinics.
- Work with suppliers and wholesalers to optimise pricing, availability, and logistics.
4. Compliance & Quality Assurance
- Ensure full compliance with relevant (GPhC, MHRA, GDPR, and health & safety) regulations.
- Conduct regular audits of dispensing accuracy, stock, and procedural adherence.
- Maintain appropriate documentation for regulatory inspections and accreditations.
5. Digital & Operational Systems
- Oversee the use of pharmacy management systems, EPS workflows, and fulfilment software.
- Recommend system improvements to automate and optimise processes as the business scales.
- Analyse operational data and generate performance reports for leadership.
6. Customer & Partner Management
- Serve as point of contact for patients, partner organisations, and suppliers.
- Resolve queries and operational issues promptly and professionally.
- Support onboarding and servicing of new B2B clients
Job description
Job responsibilities
1. Pharmacy Operations
- Oversee the day-to-day running of the online pharmacy and distribution centre.
- Ensure prescriptions are processed, dispensed, checked, and dispatched accurately and on time.
- Develop and maintain SOPs for all medicines-handling and operational processes.
- Coordinate closely with the Superintendent Pharmacist to ensure safety and compliance.
2. Team Leadership & Staffing
- Recruit, train, supervise, and support dispensers, technicians, and fulfilment staff.
- Create staff rotas and ensure adequate coverage across all operational areas.
- Build a performance-driven culture with continuous improvement at its core.
3. Stock, Supply Chain & B2B Distribution
- Manage procurement, stock control, and supplier relationships.
- Oversee inventory planning and forecasting to support both pharmacy and B2B contracts.
- Ensure timely fulfilment of orders for partner companies, care providers, and clinics.
- Work with suppliers and wholesalers to optimise pricing, availability, and logistics.
4. Compliance & Quality Assurance
- Ensure full compliance with relevant (GPhC, MHRA, GDPR, and health & safety) regulations.
- Conduct regular audits of dispensing accuracy, stock, and procedural adherence.
- Maintain appropriate documentation for regulatory inspections and accreditations.
5. Digital & Operational Systems
- Oversee the use of pharmacy management systems, EPS workflows, and fulfilment software.
- Recommend system improvements to automate and optimise processes as the business scales.
- Analyse operational data and generate performance reports for leadership.
6. Customer & Partner Management
- Serve as point of contact for patients, partner organisations, and suppliers.
- Resolve queries and operational issues promptly and professionally.
- Support onboarding and servicing of new B2B clients
Person Specification
Experience
Essential
- Strong knowledge of pharmacy regulations and medicines-handling requirements
- Excellent organisational skills with the ability to build scalable processes.
- Strong communication and leadership abilities
- Comfortable working in a start-up or fast-growing environment
- Confident using pharmacy software, digital platforms, and reporting tools
Desirable
- Experience in online pharmacy, health-tech, or automated dispensing
- Understanding of B2B supply chain workflows and contract fulfilment
- Experience setting up a new operational site or service
Qualifications
Essential
- NVQ Level 2/3 in Pharmacy Services (preferred) or strong experience in pharmacy operations.
- Proven management or supervisory experience within a pharmacy, fulfilment centre, or logistics operation.
Person Specification
Experience
Essential
- Strong knowledge of pharmacy regulations and medicines-handling requirements
- Excellent organisational skills with the ability to build scalable processes.
- Strong communication and leadership abilities
- Comfortable working in a start-up or fast-growing environment
- Confident using pharmacy software, digital platforms, and reporting tools
Desirable
- Experience in online pharmacy, health-tech, or automated dispensing
- Understanding of B2B supply chain workflows and contract fulfilment
- Experience setting up a new operational site or service
Qualifications
Essential
- NVQ Level 2/3 in Pharmacy Services (preferred) or strong experience in pharmacy operations.
- Proven management or supervisory experience within a pharmacy, fulfilment centre, or logistics operation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
