Job summary
Are you an
experiencedReceptionistseeking a new, rewarding opportunity? Would you like
to take on a role that provides you with ownership of your workload?
If you are a reliable, outgoing
professional who loves interacting with people on all levels and want to play a
crucial role in supporting the primary care sector and growing practice, then
you are just the type of candidate for this role!
Nook Surgery continually strives
to improve work processes that deliver health care with improved results across
all areas of our service provision.
You will be based primalrily at our Nook surgery but may be required to work across our 4 practices, all
located within close vicinity to one another;
- Fieldhead Surgery HD7 4QQ
- Lockwood Surgery - HD1 3XH
- Nook Surgery - HD3 3XA
- Thornton Lodge - HD1 3SB
Main duties of the job
We are now looking for a Receptionist to be able to assist with and be responsible for a wide range of administrative duties and the provision of administrative support to the clinical team. Previous experience within a GP Practice would be an advantage but is not essential.
Your Responsibilities;
- Maintain and monitor the practice appointment system
- Process face to face, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Data entry of new and temporary registrations and relevant patient information as required
- Manage all queries as necessary in an efficient manner
- Monitor and maintain the reception area and notice boards
- Provide general administrative support such as scanning, copying, supporting clinical team, etc.
About us
The role will give you a high level of
exposure to many administrative tasks as you work closely with the practice team and is the perfect role for a talented Receptionistwho is keen to take on
a new challenge within a fast-paced environment.
Job description
Job responsibilities
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Action incoming emails and correspondence as necessary
- Scan patient-related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Order and monitor stationery supplies
Job description
Job responsibilities
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Action incoming emails and correspondence as necessary
- Scan patient-related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Order and monitor stationery supplies
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
