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Wrekenton Medical Group

Medical Receptionist

The closing date is 13 March 2026

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Job summary

We are seeking to appointment a receptionist to join our team. The weekly hours for this role will be 20-24 hours per week.

The ideal candidate will be motivated, enthusiastic and have excellent customer service, communication and problem solving skills. Previous NHS reception would be an advantage as well as knowledge of EMIS clinical system

Main duties of the job

The following are the core responsibilities of the receptionist. There may be on occasions, a requirement to carry out other tasks, this will be dependant upon factors such as workload and staffing levels.

a. Dealing with appointment requests, both face to face and over the telephone

b. Dealing with patient queries, both face to face and over the telephone

c. Responding to the needs of the clinicians

d. Greeting and directing patients to booked appointments.

e. Greeting and directing visitors tot he surgery

f. Requests for medication

g. Dealing with incoming tasks from internal and external sources

h. Inputting data into the patients healthcare records as necessary

i. Making referrals to and liaising with, external healthcare professionals, ie District Nurses, First Contact Physio, Mental Health Practitioners

j. Input and extract information from the Practice clinical system

About us

An exciting opportunity has arisen to join our friendly, well organised and supportive practice team.

Wrekenton Medical Group has 12200 patients in a partial deprived area and is led by 5 GP Partners, supported by 5 Salaried GP's, 3 Practices Nurses, 1 Nursing Associate, 3 Health Care Assistants, 17 admin staff (split into admin and receptionists), 2 Pharmacists and our PCN colleagues (pharmacists, counsellors, mental health practitioners, paramedics, social prescribers)

We enjoy the work but it is busy and can be demanding so there is plenty of support from the team. A good supply of refreshments and snacks help and the partners do provide food regularly for the team on Fridays to say thank you.

We aim to deliver the best possible service whilst maintaining the healthiest wellbeing balance as possible.

Key features include:

  • High QOF achievers
  • Paperless EMIS practice
  • Training practice for Medical Students and Training GP's
  • Excellent transport links
  • CQC rated "Good" in all areas

For an informal discussion or to organise a visit, please telephone Lisa Davidson, Deputy Practice Manager 01914876129

Details

Date posted

24 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£13 an hour 2026 pay increase to be included

Contract

Permanent

Working pattern

Part-time

Reference number

A4846-26-0000

Job locations

Wrekenton Health Centre

Springwell Road

Wrekenton

Gateshead

Tyne And Wear

NE9 7AD


Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

  1. Making appointments
  2. Taking requests for prescriptions
  3. Giving out test results
  4. Home visit requests
  5. General enquiries
  6. Contacting other providers

Reception Duties

  1. Greet and direct patients and visitors
  2. Making appointments
  3. Generating repeat prescriptions
  4. Record and send messages internal and external
  5. Respond to needs of doctors and nurses during surgery
  6. Deal with general enquires
  7. Scanning of all letters

Prescriptions

  1. Dealing with requests for repeat and acute prescriptions
  2. Raising prescriptions as per Practice protocol
  3. Dealing with queries relating to repeat prescriptions from patients and pharmacies

General

  1. Input and extract information from Practice computer system
  2. Observe health and safety guidelines at all times
  3. General housekeeping (e.g. keeping reception and waiting areas tidy)
  4. Any other reasonable duties as necessary

Job description

Job responsibilities

Duties and Responsibilities

Telephone Duties

  1. Making appointments
  2. Taking requests for prescriptions
  3. Giving out test results
  4. Home visit requests
  5. General enquiries
  6. Contacting other providers

Reception Duties

  1. Greet and direct patients and visitors
  2. Making appointments
  3. Generating repeat prescriptions
  4. Record and send messages internal and external
  5. Respond to needs of doctors and nurses during surgery
  6. Deal with general enquires
  7. Scanning of all letters

Prescriptions

  1. Dealing with requests for repeat and acute prescriptions
  2. Raising prescriptions as per Practice protocol
  3. Dealing with queries relating to repeat prescriptions from patients and pharmacies

General

  1. Input and extract information from Practice computer system
  2. Observe health and safety guidelines at all times
  3. General housekeeping (e.g. keeping reception and waiting areas tidy)
  4. Any other reasonable duties as necessary

Person Specification

Experience

Essential

  • Excellent communication skills (Written and Oral)
  • IT Skills
  • Clear and polite telephone manner
  • Time management and ability to work to deadlines
  • Interpersonal skills
  • Problem solving skills
  • Care Navigation
  • Experience of working with the general public
  • Customer Service

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Maths C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate

Behaviours

Essential

  • Ability to work within a team
  • Organisational skills
  • Able to use own initiative
  • Flexibility
  • Smart, polite and confident
  • Performing under pressure
  • Adaptability
  • Self Motivated
  • Confidentiality
  • Keen and Enthusiastic
Person Specification

Experience

Essential

  • Excellent communication skills (Written and Oral)
  • IT Skills
  • Clear and polite telephone manner
  • Time management and ability to work to deadlines
  • Interpersonal skills
  • Problem solving skills
  • Care Navigation
  • Experience of working with the general public
  • Customer Service

Desirable

  • Experience of reception work
  • Experience of working within General Practice

Qualifications

Essential

  • Good standard of general education

Desirable

  • GCSE Maths C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate

Behaviours

Essential

  • Ability to work within a team
  • Organisational skills
  • Able to use own initiative
  • Flexibility
  • Smart, polite and confident
  • Performing under pressure
  • Adaptability
  • Self Motivated
  • Confidentiality
  • Keen and Enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrekenton Medical Group

Address

Wrekenton Health Centre

Springwell Road

Wrekenton

Gateshead

Tyne And Wear

NE9 7AD


Employer's website

https://www.wrekentonmedicalgroup.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Wrekenton Medical Group

Address

Wrekenton Health Centre

Springwell Road

Wrekenton

Gateshead

Tyne And Wear

NE9 7AD


Employer's website

https://www.wrekentonmedicalgroup.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Lisa Davidson

lisa.davidson13@nhs.net

01914876129

Details

Date posted

24 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£13 an hour 2026 pay increase to be included

Contract

Permanent

Working pattern

Part-time

Reference number

A4846-26-0000

Job locations

Wrekenton Health Centre

Springwell Road

Wrekenton

Gateshead

Tyne And Wear

NE9 7AD


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