Operations / Deputy Practice Manager

Job description

Job responsibilities

The following are the core responsibilities of the Operations Manager/Deputy Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Operations Manager/Deputy Practice Manager is responsible for:

a. Supporting the Practice Business Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times

c. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators

d. Implementing systems to ensure compliance with CQC regulations and standards

e. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

f. Acting as the lead for recruitment including pre-employment checks and DBS

g. Evaluating, organising and overseeing the staff induction programme

h. Implementing and embedding an effective staff appraisal process

i. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

j. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

k. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues

l. Actively encouraging and promoting the use of patient online services

m. Updating and acting as the focal point for the practice website and social media sites

n. Guiding staff and developing searches and audits on the clinical system

o. Reviewing and updating clinical templates ensuring they relate to current practice

p. Marketing the practice appropriately to ensure patient population is stable or increasing

q. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.

r. Guiding the team to reach QOF targets (supported by the nursing and administrative leads)

s. Ensuring the staff implement the practice wide approach to the management of all patient services matters

t. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders

Secondary responsibilities

In addition to the primary responsibilities, the Operations Manager/Deputy Practice Manager may be requested to:

a. Deputise for the Practice Business Manager

b. Lead the management of the Patient Participation Group

c. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level

d. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required

e. Monitor and disseminate information on safety alerts and other pertinent information

f. Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements

g. Guide the team to reach QOF targets (supported by the nursing and administrative leads)

h. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

i. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required

j. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events

k. Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)

l. Support the Practice Business Manager in the reviewing and updating of practice policies and procedures

m. Support the practice and management team with continuous improvement and change initiatives

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to A-level/equivalent or higher with relevant experience
• Leadership and/or management qualification
• AMSPAR qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures

Desirable

• Experience of successfully developing and implementing projects
• NHS/Primary Care general practice experience
• Relevant health and safety experience

Skills

Essential

• Ability to recognise opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Ability to implement and embed policy and procedure
• Ability to motivate and train staff

Desirable

• Excellent leadership skills
• Strategic thinker and negotiator
• EMIS clinical system user skills
• Proven problem solving and analytical skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrekenton Medical Group

Address

Wrekenton Medical Group,

Wrekenton Health Centre,

GATESHEAD

Tyne and Wear

NE9 7AD

Employer's website

https://www.wrekentonmedicalgroup.nhs.uk/ (Opens in a new tab)