Job summary
We have a great opportunity within our reception/admin team
The ideal Candidate will be enthusiastic, motivated, and able to deliver a high standard of patient care.
The candidate will need to be able to work under pressure within a busy surgery and able to work well within a team and independently using own initative.
Main duties of the job
Delivering excellent patient care
You Will provide admin Support to Managers,GPS,Nurses and attached staff.
You will be able to work calmly under pressure whilst still delivering a high standard of professionalism.
As a small team it is essential that you can be flexible with working hours covering annual leave and sick with in your team.
About us
Wrekenton Medical Group is friendly, supportive surgery delivering a high standard of care to all our patients.
We are a large Practice consisting of 7 GP Partners , 3 salaried GPS and a Nursing team of 5.
We have a large admin team within the practice with attached staff from our PCN.
Job description
Job responsibilities
We are currently looking for a friendly enthusiastic candidate to join our team.
Previous experience preferred. The post holder will provide a high-quality reception service to all patients.
Ensuring that the reception runs efficiently and in accordance with the practice requirements.
General Duties
- To make appointments and book patients in when they arrive for an appointment inaccordance with the practice appointment system and to provide a helpful and friendly service to patients
- ensuring also that the reception area is tidy andwelcoming.
- To answer telephones promptly ensuring that all in-coming lines are covered at alltimes.
- To comply with the practice protocol for the printing of prescription requests andqueries.
- To comply with practice protocol for the collection of results from the hospital on adaily basis and advise patients of any action/advice requested by the GP.
- To follow practice procedure regarding letters that arrive at the surgery either,externally by post or internally from the hospital.
- To comply with the protocols in place at the practice for the scanning/indexing andworkflow of correspondence
- To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
- To liaise with the Office Manager and/or Practice Manager when required and followinstructions from them when necessary.
- To undertake any other duties as deemed appropriate by the Practice.
- Extract notes and patient's summaries from computer
- Opening & stamping of all mail.
- Sending & receiving emails.
- To bring to the attention of the Practice Manager all complaints/comments/suggestions and report on any adverse/untoward incidents
- Code Clinical Letters
- Refer using E-referral system
Job description
Job responsibilities
We are currently looking for a friendly enthusiastic candidate to join our team.
Previous experience preferred. The post holder will provide a high-quality reception service to all patients.
Ensuring that the reception runs efficiently and in accordance with the practice requirements.
General Duties
- To make appointments and book patients in when they arrive for an appointment inaccordance with the practice appointment system and to provide a helpful and friendly service to patients
- ensuring also that the reception area is tidy andwelcoming.
- To answer telephones promptly ensuring that all in-coming lines are covered at alltimes.
- To comply with the practice protocol for the printing of prescription requests andqueries.
- To comply with practice protocol for the collection of results from the hospital on adaily basis and advise patients of any action/advice requested by the GP.
- To follow practice procedure regarding letters that arrive at the surgery either,externally by post or internally from the hospital.
- To comply with the protocols in place at the practice for the scanning/indexing andworkflow of correspondence
- To comply with all relevant practice procedures, regulations, and protocols and to always maintain confidentiality with reference to patient records.
- To liaise with the Office Manager and/or Practice Manager when required and followinstructions from them when necessary.
- To undertake any other duties as deemed appropriate by the Practice.
- Extract notes and patient's summaries from computer
- Opening & stamping of all mail.
- Sending & receiving emails.
- To bring to the attention of the Practice Manager all complaints/comments/suggestions and report on any adverse/untoward incidents
- Code Clinical Letters
- Refer using E-referral system
Person Specification
Qualifications
Essential
- Essential
- GCSEs or Equivalent,
- Patient or customer facing experience,
- Excellent verbal and written communication skills,
- Ability to work as part of a team,
- Experience working with Emis,
- MUST have experience in Working in general Practice.
Desirable
- Experience in clinical Coding,
- Experience using e-referral system,
- Flexibility of working days and hours.
Person Specification
Qualifications
Essential
- Essential
- GCSEs or Equivalent,
- Patient or customer facing experience,
- Excellent verbal and written communication skills,
- Ability to work as part of a team,
- Experience working with Emis,
- MUST have experience in Working in general Practice.
Desirable
- Experience in clinical Coding,
- Experience using e-referral system,
- Flexibility of working days and hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).