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Happy House Surgery

Medical Receptionist/Administrator

The closing date is 28 January 2026

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Job summary

We are looking for a highly motivated experienced receptionist/administrator to join our team. Applicants should have excellent communication skills and experience in a general practice environment is preferred.

The post is a permanent position, preferrable full time and salary depends on experience.

Main duties of the job

Communicating effectively with patients via the phone and face to face, using care navigation principles.

Comprehensive IT skills in order to operate EMIS, booking appointments, sending tasks, managing prescription request, adding patient communication etc.

Confidentiality and data protection.

Ability to adapt to change, patients needs and NHS and Practice expectations.

About us

We are a friendly, family practice offering quality clinical care to over 8000 patients. Our premises is situated on the A690 in Sunderland, easily reached from the A19 & A1.

Our team is composed of 3 GPs partners, 1 Salaried GP, 4 Nurse Practitioners, 2 Practice Nurses, 1 Nurse Associate, 3 Healthcare Assistants and a team of Administrators.

We are an inclusive, patient focused practice and always striving to provide our patients with high quality care and our CQC rating is good over all areas.

We operate EMIS Web clinical system and offer a range of appointment types to meet the needs of our patients.

Details

Date posted

14 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

A4842-26-0001

Job locations

Durham Road

Sunderland

Tyne and Wear

SR3 4BY


Job description

Job responsibilities

Main Job Tasks and Responsibilities

Answer, screen and transfer inbound phone calls using care navigation

Receive and direct visitors and patients

Assist in reception duties, both face to face and over the telephone.

Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.

Facilitate communications between the Practice and its patients and the Extended primary Care Team (District Nurses, Health Visitors, Midwives)

Open, sort and distribute incoming correspondence

Create and manage electronic tasks appropriately

Maintain electronic and hard copy filing system

Handle requests for information and data

Adhere to data protection and confidentiality

Resolve administrative problems and enquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently

Comply with Health and Safety procedures

Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures

Respect the privacy, dignity, needs and beliefs of patients and carers

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

Act as a chaperone if trained.

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of both the post and the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice.

Job description

Job responsibilities

Main Job Tasks and Responsibilities

Answer, screen and transfer inbound phone calls using care navigation

Receive and direct visitors and patients

Assist in reception duties, both face to face and over the telephone.

Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.

Facilitate communications between the Practice and its patients and the Extended primary Care Team (District Nurses, Health Visitors, Midwives)

Open, sort and distribute incoming correspondence

Create and manage electronic tasks appropriately

Maintain electronic and hard copy filing system

Handle requests for information and data

Adhere to data protection and confidentiality

Resolve administrative problems and enquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently

Comply with Health and Safety procedures

Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures

Respect the privacy, dignity, needs and beliefs of patients and carers

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

Act as a chaperone if trained.

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of both the post and the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice.

Person Specification

Qualifications

Essential

  • GCSE grade A to C (or equivalent) in English and Maths

Experience

Essential

  • Experience of working in Primary Care - preferably experience in General Practice
  • Experience of administrative duties
  • Experience of customer service

Desirable

  • Experience and knowledge of EMIS
Person Specification

Qualifications

Essential

  • GCSE grade A to C (or equivalent) in English and Maths

Experience

Essential

  • Experience of working in Primary Care - preferably experience in General Practice
  • Experience of administrative duties
  • Experience of customer service

Desirable

  • Experience and knowledge of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Happy House Surgery

Address

Durham Road

Sunderland

Tyne and Wear

SR3 4BY


Employer's website

https://happyhousesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Happy House Surgery

Address

Durham Road

Sunderland

Tyne and Wear

SR3 4BY


Employer's website

https://happyhousesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Mrs Lisa Greenman

lisa.greenman1@nhs.net

01915282222

Details

Date posted

14 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Compressed hours

Reference number

A4842-26-0001

Job locations

Durham Road

Sunderland

Tyne and Wear

SR3 4BY


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