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James Street Group Practice

Planned Care Team Administrator

The closing date is 05 June 2025

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Job summary

Workington GP Practice have an exciting opportunity for enthusiastic individual with a can do attitude and friendly and cheerful disposition to work within the Planned Care Team.

The post holder will assist in the administration of all planned care, recalls, with a particular focus on chronic disease management, medicines safety, and the attainment of practice targets. They will provide high quality clinical administrative support to the clinicians and management team and ensure that priorities, deadlines, and targets and met effectively and efficiently.

The post holder will be able to multi-task and work under pressure to ensure priorities, deadlines, and targets are met effectively and efficiently.

All staff are expected to work within NCPC Values:

We Care We are a Team We Work Hard to Improve

Main duties of the job

Duties will include, but are not limited to:

Coordinate the annual review process by maintaining and managing the call and recall list. Send invitations and reminders to patients via appropriate communication channels. Contact patients by phone to schedule annual review appointments and respond to incoming calls for bookings.

To provide and maintain the information required for the practice quality outcome framework (QOF), Enhanced Services and other targets. This will include checking data as necessary and liaising with the practice teams to improve performance

Managing recall and call and chase systems (Chronic disease management, Cytology, NHS Health Checks)

Assist in producing information for clinical audit, screening, and chronic disease management in order to optimise recall and review process

Support the correct use of templates, coding, and recording

Ensure that appropriate correspondence, reports, results etc., are recorded, actioned and stored in accordance with the Data Protection Act 2018

Support seasonal and various health campaigns to increase patient uptake

Ensure that accurate performance data is available to aid decision making

Monitor locality performance against national and local targets

Liaise with Reception, Admin, and clinical teams to ensure effective care is delivered

Communicate effectively by competent use of email, telephone, written, and face-to-face communication

About us

North Cumbria Primary Care Ltd (NCPC) is an innovative not for profit social enterprise, established to create a network of great surgeries which sustains and supports the development of general practice across the local area. We enable our member general practices to continue to operate as local family practices with the benefit of a large and robust infrastructure to provide support.

Details

Date posted

22 May 2025

Pay scheme

Other

Salary

£25,036.62 to £25,651.14 a year Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4837-25-0003

Job locations

James Street

Workington

Cumbria

CA14 2DL


Job description

Job responsibilities

The planned care team play a crucial role in the practice. Their primary aim is to ensure that patients with chronic diseases such as diabetes, asthma, COPD, hypertension, and heart disease receive regular, timely reviews by scheduling review appointments with the appropriate healthcare professional (e.g., Nurse, GP, HCA), ensuring appointments align with required monitoring or testing (e.g., blood tests, spirometry).

Job description

Job responsibilities

The planned care team play a crucial role in the practice. Their primary aim is to ensure that patients with chronic diseases such as diabetes, asthma, COPD, hypertension, and heart disease receive regular, timely reviews by scheduling review appointments with the appropriate healthcare professional (e.g., Nurse, GP, HCA), ensuring appointments align with required monitoring or testing (e.g., blood tests, spirometry).

Person Specification

Core Values

Essential

  • Strong commitment to the vision and values of NCPC
  • Genuine interest in and commitment to the needs of the local community
  • Ability to work as part of a team and establish good working relationships at all levels.

Experience, Knowledge and Skills

Essential

  • GCSE qualifications or equivalent
  • Excellent communication (orally and written) and listening skills
  • The ability to manage multiple activities
  • Experience in use of IT systems e.g. MS Outlook, MS Word, Excel and the internet
  • Ability to prioritise and work to tight deadlines when faced with conflicting demands
  • Demonstrate good attention to detail
  • Work methodically with accuracy ensuring attention to detail

Desirable

  • Experience of working in primary care
  • Knowledge and experience in the use of EMIS and Arden's clinical system
  • Previous experience in Customer Service role
  • Knowledge and experience in the use of EMIS clinical system

Personal Attributes

Essential

  • Ability to work and act on own initiative
  • Able to cope with sensitive nature of work, with a patient and calm approach
  • Willingness to work flexibly
  • Approachable
  • Polite and tactful
  • Highly organised
  • Ability to multi-task
  • Good interpersonal skills
  • Good telephone manner
  • Desire to achieve and maintain high standards
Person Specification

Core Values

Essential

  • Strong commitment to the vision and values of NCPC
  • Genuine interest in and commitment to the needs of the local community
  • Ability to work as part of a team and establish good working relationships at all levels.

Experience, Knowledge and Skills

Essential

  • GCSE qualifications or equivalent
  • Excellent communication (orally and written) and listening skills
  • The ability to manage multiple activities
  • Experience in use of IT systems e.g. MS Outlook, MS Word, Excel and the internet
  • Ability to prioritise and work to tight deadlines when faced with conflicting demands
  • Demonstrate good attention to detail
  • Work methodically with accuracy ensuring attention to detail

Desirable

  • Experience of working in primary care
  • Knowledge and experience in the use of EMIS and Arden's clinical system
  • Previous experience in Customer Service role
  • Knowledge and experience in the use of EMIS clinical system

Personal Attributes

Essential

  • Ability to work and act on own initiative
  • Able to cope with sensitive nature of work, with a patient and calm approach
  • Willingness to work flexibly
  • Approachable
  • Polite and tactful
  • Highly organised
  • Ability to multi-task
  • Good interpersonal skills
  • Good telephone manner
  • Desire to achieve and maintain high standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL


Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL


Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operational Service Manager

Lily Burton

nencicb-cu-workingtonhr@nhs.net

Details

Date posted

22 May 2025

Pay scheme

Other

Salary

£25,036.62 to £25,651.14 a year Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4837-25-0003

Job locations

James Street

Workington

Cumbria

CA14 2DL


Supporting documents

Privacy notice

James Street Group Practice's privacy notice (opens in a new tab)