Receptionist

Job summary

Job summary

Workington GP Practice has an exciting opportunity for a Receptionist within the newly merged, five site practice.

FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOW THIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS:

https://northcumbriaprimarycareltd.peoplehr.net/jobboard

The candidate will act as the first and central point of contact for patients, external agencies and all staff members, providing a first-class level of Reception/Customer Service to patients. You will be required to offer general assistance across the 5 site practice and project a positive and friendly image to patients and other visitors, in person and via the telephone.

You must be a good team player with excellent communication skills, polite and have a good telephone manner.

Main duties of the job

FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOW THIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS:

https://northcumbriaprimarycareltd.peoplehr.net/jobboard

Duties will include, but are not limited to:

Acting as the focal point of the practice and act as a liaison between patients, clinicians and other members of the team

Greet all patients on arrival, ensuring all patients are checked in either manually or via the patient touch screen

Effective use of the practice appointment system, to include booking appointments and assisting with the maintaining/monitoring the appointment system, including processing of e-requests

Answering incoming calls and assisting with any patient queries and concerns

Dealing with tasks that clinicians may assign to you in an effective and timely manner

Input data into the patients health records as necessary

Contributing to identifying and acting on potential improvements

Updating and monitoring patient information notice boards, to ensure all relevant information is available and up to date

Generate electronic/online repeat prescriptions requests and allocate as instructed

To have a thorough knowledge of all relevant practice procedures

To work in accordance with written protocols

To provide cover for colleagues in times of absence for annual leave/sickness

About us

FOR MORE INFORMATION AND TO APPLY, PLEASE FOLLOW THIS LINK TO OUR JOB BOARD AND APPLICATION PROCESS:

https://northcumbriaprimarycareltd.peoplehr.net/jobboard

Overview of your organisation

North Cumbria Primary Care Ltd (NCPC) is an innovative not for profit social enterprise, established to create a network of great surgeries which sustains and supports the development of general practice across the local area. We enable our member general practices to continue to operate as local family practices with the benefit of a large and robust infrastructure to provide support.

Primary Care in Workington is currently going through a major transformational redesign of our clinical model to develop and sustain primary care services, support new ways of working to increase efficiency and improve patient experience of the services we deliver.