Job summary
FOR MORE INFORMATION OR TO APPLY FOR THIS POSITION, PLEASE CLICK THE LINK BELOW:-
https://northcumbriaprimarycareltd.peoplehr.net/jobboard
Workington
GP Practice has an exciting opportunity for an enthusiastic individual to join
us as a Senior Administrator whose focus will be on improving access to the
practice. The role will be responsible for providing efficient and high
quality patient access.
The successful candidate will be
working in a very active and busy environment, often independently, so a
proactive can do attitude is required. Recognising the benefits and
adaptability in a changing environment, a commitment to providing high quality
service and service development are integral to the role.
Working with the Service
Operational Manager, the post holder will provide day to day line management
for the Workington calls hub and reception front desk teams. The post holder
must be confident at communicating with these teams, supporting ongoing
training to ensure the teams are able to support patients to the best of their
ability.
The post holder will act as a
link between all practice departments to support access improvement work across
all departments. They will also communicate with patients directly, answering
queries and de-escalating concerns, as well as maintaining wider patient
communications through the practice website, ensuring it provides up to date
information for patients.
Main duties of the job
FOR MORE INFORMATION OR TO APPLY FOR THIS POSITION, PLEASE CLICK THE LINK BELOW:-
https://northcumbriaprimarycareltd.peoplehr.net/jobboard
The Senior Administrator will, but not limited to:
Work closely with Service
Operational Manager to implement a welcoming and efficient reception
service that ensures a positive patient experience
Work closely with Service
Operational Manager to provide day to day line management responsibilities of
the Workington calls hub and reception front desk services
Develop and implement a
high performing calls hub that ensures patients telephone calls are dealt with
promptly and in a courteous and efficient manner
Support the practice with the implementation
of the Modern General Practice Model and have responsibility for a lead area
of the project
Demonstrate strong leadership skills
Management of staff leave including annual
leave and sickness management
About us
FOR MORE INFORMATION OR TO APPLY FOR THIS POSITION, PLEASE CLICK THE LINK BELOW:-
https://northcumbriaprimarycareltd.peoplehr.net/jobboard
About Us
North Cumbria Primary Care Ltd (NCPC) is an innovative not for profit social enterprise, established to create a network of great surgeries which sustains and supports the development of general practice across the local area. We enable our member general practices to continue to operate as local family practices with the benefit of a large and robust infrastructure to provide support.Primary Care in Workington is currently going through a major transformational redesign of our clinical model todevelop and sustain primary care services, support new ways of working to increase efficiency and improve patient experienceof the services we deliver.
Job description
Job responsibilities
FOR MORE INFORMATION OR TO APPLY FOR THIS POSITION, PLEASE CLICK THE LINK BELOW:-
https://northcumbriaprimarycareltd.peoplehr.net/jobboard
Main duties, but not limited to include:
Management of staff leave including annual
leave and sickness management
Communicate effectively and sensitively with
service users, colleagues and staff, respecting everyones dignity and
confidentiality
Working with the Service Operational Manager,
develop standardised systems and processes
Engage staff in all improvements and work
streams/projects to support change
Support staff in learning and development of
new systems/processes
Manage and plan own workload and work
independently, exercising maximum autonomy and control whilst recognising when
it is appropriate to seek advice or assistance from a senior member of staff
Work closely with Service
Operational Manager to provide day to day line management responsibilities of
the Workington calls hub and reception front desk services
Develop and implement a
high performing calls hub that ensures patients telephone calls are dealt with
promptly and in a courteous and efficient manner
Support the practice with the implementation
of the Modern General Practice Model and have responsibility for a lead area
of the project
Development and management of staffing rotas
ensuring appropriate levels of staffing at all times
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the performance
of the duties outlined in this job description, the post-holder may have access
to confidential information relating to patients and their carers, practice
staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information from
any source is to be regarded as strictly confidential
Information relating
to patients, carers, colleagues, other healthcare workers or the business of
the practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Using personal
security systems within the workplace according to practice guidelines.
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks.
Making effective
use of training to update knowledge and skills
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
Actively
reporting health and safety hazards and infection hazards immediately when
recognised
Keeping own work
areas and general patient areas generally clean, assisting in the maintenance
of general standards of cleanliness consistent with the scope of the job
holder's role
Job description
Job responsibilities
FOR MORE INFORMATION OR TO APPLY FOR THIS POSITION, PLEASE CLICK THE LINK BELOW:-
https://northcumbriaprimarycareltd.peoplehr.net/jobboard
Main duties, but not limited to include:
Management of staff leave including annual
leave and sickness management
Communicate effectively and sensitively with
service users, colleagues and staff, respecting everyones dignity and
confidentiality
Working with the Service Operational Manager,
develop standardised systems and processes
Engage staff in all improvements and work
streams/projects to support change
Support staff in learning and development of
new systems/processes
Manage and plan own workload and work
independently, exercising maximum autonomy and control whilst recognising when
it is appropriate to seek advice or assistance from a senior member of staff
Work closely with Service
Operational Manager to provide day to day line management responsibilities of
the Workington calls hub and reception front desk services
Develop and implement a
high performing calls hub that ensures patients telephone calls are dealt with
promptly and in a courteous and efficient manner
Support the practice with the implementation
of the Modern General Practice Model and have responsibility for a lead area
of the project
Development and management of staffing rotas
ensuring appropriate levels of staffing at all times
In the course of
seeking treatment, patients entrust us with, or allow us to gather, sensitive
information in relation to their health and other matters. They do so in
confidence and have the right to expect that staff will respect their privacy
and act appropriately
In the performance
of the duties outlined in this job description, the post-holder may have access
to confidential information relating to patients and their carers, practice
staff and other healthcare workers. They may also have access to information
relating to the practice as a business organisation. All such information from
any source is to be regarded as strictly confidential
Information relating
to patients, carers, colleagues, other healthcare workers or the business of
the practice may only be divulged to authorised persons in accordance with the
practice policies and procedures relating to confidentiality and the protection
of personal and sensitive data.
Using personal
security systems within the workplace according to practice guidelines.
Identifying the
risks involved in work activities and undertaking such activities in a way that
manages those risks.
Making effective
use of training to update knowledge and skills
Using appropriate
infection control procedures, maintaining work areas in a tidy and safe way and
free from hazards
Actively
reporting health and safety hazards and infection hazards immediately when
recognised
Keeping own work
areas and general patient areas generally clean, assisting in the maintenance
of general standards of cleanliness consistent with the scope of the job
holder's role
Person Specification
Qualifications
Essential
- GCSE qualifications or equivalent
- Experience in use of IT systems e.g. MS Outlook, MS Word, Excel and the internet
Desirable
- NVQ in Business/Administration
- Qualification in customer service skills
Experience
Essential
- Experience of managing a team
- Demonstrate strong leadership skills
- Experience of working in a customer focused environment
- Ability to deal with difficult customers and challenging situations
- Excellent communication and listening skills
- Ability to remain calm, focused and efficient when managing conflict
- Ability to examine and interpret data with a view to improving services
- Experience of implementing a new process of system
- Experience of managing change in the workplace
Core Values
Essential
- Strong commitment to the vision and values of NCPC
- Genuine interest in and commitment to the needs of the local community
- Commitment to the development of people and services, as required by NCPC
- Ability to work as part of a team and establish good working relationships at all levels
Personal Attributes
Essential
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Willingness to work flexibly
- Approachable
- Polite and tactful
- Empathetic
Other requirements
Essential
- Flexible to work at desired times including late evenings and some weekends if required
Desirable
- Full Clean Driving Licence
Person Specification
Qualifications
Essential
- GCSE qualifications or equivalent
- Experience in use of IT systems e.g. MS Outlook, MS Word, Excel and the internet
Desirable
- NVQ in Business/Administration
- Qualification in customer service skills
Experience
Essential
- Experience of managing a team
- Demonstrate strong leadership skills
- Experience of working in a customer focused environment
- Ability to deal with difficult customers and challenging situations
- Excellent communication and listening skills
- Ability to remain calm, focused and efficient when managing conflict
- Ability to examine and interpret data with a view to improving services
- Experience of implementing a new process of system
- Experience of managing change in the workplace
Core Values
Essential
- Strong commitment to the vision and values of NCPC
- Genuine interest in and commitment to the needs of the local community
- Commitment to the development of people and services, as required by NCPC
- Ability to work as part of a team and establish good working relationships at all levels
Personal Attributes
Essential
- Ability to work within a team and develop good working relationships with colleagues at all levels
- Willingness to work flexibly
- Approachable
- Polite and tactful
- Empathetic
Other requirements
Essential
- Flexible to work at desired times including late evenings and some weekends if required
Desirable
- Full Clean Driving Licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
