Recalls Administrator

James Street Group Practice

This job is now closed

Job summary

Role Purpose

Workington GP Practice have an exciting opportunity for an enthusiastic individual to join us as a Recalls Administrator. As a Recall Administrator you will need to be an effective and efficient communicator to be able to undertake and prioritise a variety or administrative duties.

Job summary

The post holder will work within a supportive administrative team to support the recalls of patients with a chronic disease. You will be required to carry out searches, audits and recalls as required by the practice to support maximal achievement in QOF and other practice targets.

For more information and to apply for this job, please use this link to our job board:- https://northcumbriaprimarycareltd.peoplehr.net/jobboard

Main duties of the job

Role of Department

Providing dedicated day to day administrative support to the wider team and ensure all administrative and clerical requirements are provided in a timely and efficient manner.

For more information and to apply for this job, please use this link to our job board:- https://northcumbriaprimarycareltd.peoplehr.net/jobboard

About us

North Cumbria Primary Care Ltd (NCPC) is an innovative not for profit social enterprise, established to create a network of great surgeries which sustains and supports the developmentof general practice across the local area. We enable our member general practices to continue to operate as local family practices with the benefit of a large and robust infrastructure to provide support.

Primary Care in Workington is currently going through a transformational redesign of our clinicalmodel to developand sustain primary care services, support new ways of working to increase efficiency and improve patient experience of the services we deliver.

Work here is sometimes challenging and hard but is always rewarding. For those with lots of experience join us and help shape our future service model. For those who are earlier in their career journey come and develop your skills in our proactive primary care team.

Date posted

08 August 2023

Pay scheme

Other

Salary

£20,389.34 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4837-23-0014

Job locations

James Street

Workington

Cumbria

CA14 2DL

Job description

Job responsibilities

To apply, please follow this link to our Job Board:-https://northcumbriaprimarycareltd.peoplehr.net/jobboard

Duties and Responsibilities

Duties will include, but are not limited to:

LTC condition recall, creation, searches & booking

Creation of QOF LTC lists. Both text and letter versions

Running of month of birth searches. As per calendar for ensuring adequate invitation time ahead of birth month

Sending out of invites via text, letter or email.

Baby immunisations

Ensuring booked before due

Contact for overdue imms

Coding of under 5 registration imms history

Floreys

Sending pre appointment questionnaires

Saving of questionnaires

Online appointment

Booking checking for inappropriate items such as early smears

Diary date system

Creation of new diary date follow up entries from tasks

Running of searches of due & overdue diary date entries

Contacting patients to book due diary date entries

Housekeeping of diary date system

Use of diary date completer

Checking & downloading of ICE results to complete diary dates

Medication Bloods

Overdue searches & booking, DOAC, DMARDS, various others

Enhance service activity checking

Running of quarter reports

Checking/correcting of coding issues for payment

Ardens case finder reports

Production of report lists

Liaising with GP's to address reports

Correction of minor coding issues

Flu programme

Creation of lists. Both text and letter versions

Sending out of invites via text, letter or email

Payment searches

Pharmacy vaccination corrections

Covid

Creation of lists. Both text and letter versions

Sending out of invites via text, letter or email

Job description

Job responsibilities

To apply, please follow this link to our Job Board:-https://northcumbriaprimarycareltd.peoplehr.net/jobboard

Duties and Responsibilities

Duties will include, but are not limited to:

LTC condition recall, creation, searches & booking

Creation of QOF LTC lists. Both text and letter versions

Running of month of birth searches. As per calendar for ensuring adequate invitation time ahead of birth month

Sending out of invites via text, letter or email.

Baby immunisations

Ensuring booked before due

Contact for overdue imms

Coding of under 5 registration imms history

Floreys

Sending pre appointment questionnaires

Saving of questionnaires

Online appointment

Booking checking for inappropriate items such as early smears

Diary date system

Creation of new diary date follow up entries from tasks

Running of searches of due & overdue diary date entries

Contacting patients to book due diary date entries

Housekeeping of diary date system

Use of diary date completer

Checking & downloading of ICE results to complete diary dates

Medication Bloods

Overdue searches & booking, DOAC, DMARDS, various others

Enhance service activity checking

Running of quarter reports

Checking/correcting of coding issues for payment

Ardens case finder reports

Production of report lists

Liaising with GP's to address reports

Correction of minor coding issues

Flu programme

Creation of lists. Both text and letter versions

Sending out of invites via text, letter or email

Payment searches

Pharmacy vaccination corrections

Covid

Creation of lists. Both text and letter versions

Sending out of invites via text, letter or email

Person Specification

Personal Attributes

Essential

Personable and approachable and empathetic
Sensible and able to use own initiative
Ability to receive request for information and respond in a timely manner
Demonstrate honesty and integrity and promotes organisational values
An ability to maintain confidentiality and trust
Ability to work under pressure and to tight and often changing deadlines
Proven team worker with ability to motivate others
Able to demonstrate flexibility, enthusiasm and commitment
- Ability to work on own initiative and organise workload

Experience

Essential

Experience of working with the general public
Experience in an administration role
Experience of working in a team
Excellent oral, written communication and interpersonal skills
Proficient in the use of IT and able to learn new systems easily
Ability to maintain a positive work environment
Demonstrable high standards of accuracy and attention to detail

Desirable

Experience of working in a healthcare setting
Experience of analysing data and producing basic reports
Professional telephone manner
Proven problem solving and analytical skills

Qualifications

Essential

GCSE qualifications or equivalent

Core Values

Essential

Strong commitment to the vision and values of NCPC
Genuine interest in and commitment to the needs of the local community
Commitment to the development of people and services, as required by NCPC

Person Specification

Personal Attributes

Essential

Personable and approachable and empathetic
Sensible and able to use own initiative
Ability to receive request for information and respond in a timely manner
Demonstrate honesty and integrity and promotes organisational values
An ability to maintain confidentiality and trust
Ability to work under pressure and to tight and often changing deadlines
Proven team worker with ability to motivate others
Able to demonstrate flexibility, enthusiasm and commitment
- Ability to work on own initiative and organise workload

Experience

Essential

Experience of working with the general public
Experience in an administration role
Experience of working in a team
Excellent oral, written communication and interpersonal skills
Proficient in the use of IT and able to learn new systems easily
Ability to maintain a positive work environment
Demonstrable high standards of accuracy and attention to detail

Desirable

Experience of working in a healthcare setting
Experience of analysing data and producing basic reports
Professional telephone manner
Proven problem solving and analytical skills

Qualifications

Essential

GCSE qualifications or equivalent

Core Values

Essential

Strong commitment to the vision and values of NCPC
Genuine interest in and commitment to the needs of the local community
Commitment to the development of people and services, as required by NCPC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL

Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

James Street Group Practice

Address

James Street

Workington

Cumbria

CA14 2DL

Employer's website

https://www.jamesstreet-workington.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Delivery Lead

Dympna Harney

nencicb-cu.workingtonhr@nhs.net

Date posted

08 August 2023

Pay scheme

Other

Salary

£20,389.34 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A4837-23-0014

Job locations

James Street

Workington

Cumbria

CA14 2DL

Supporting documents

Privacy notice

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