Job summary
Practice Manager Estuary Group Practice, Swansea
Due to retirement, we are seeking an experienced and motivated Practice Manager to provide strategic leadership and operational oversight across all aspects of the practice. The successful candidate will ensure the practice meets its agreed aims and objectives within a profitable, efficient, safe and effective working environment. You will play a pivotal role in the delivery of high-quality patient services, ensuring robust governance, smooth day-to-day operations, and a consistently patient-centred approach. You will also oversee financial management, resource planning, and regulatory compliance, ensuring the practice continues to thrive within an evolving NHS landscape.
Main duties of the job
Provide strong, visible leadership to clinical and non-clinical teams.
Manage the day-to-day running of the practice, ensuring safe, efficient and high-quality service delivery.
Oversee financial processes including budgeting, forecasting, and monitoring expenditure.
Ensure compliance with all statutory and contractual requirements, including information governance, health and safety, and Welsh regulatory standards.
Lead on workforce planning, recruitment, HR processes and staff development.
Maintain and develop practice policies, procedures and governance frameworks.
Support the delivery of enhanced services and practice development initiatives.
Work collaboratively with partners, clinicians, cluster colleagues and external stakeholders.
Drive continuous improvement, innovation and adaptability in response to NHS targets and service changes.
Ensure effective use of IT systems and digital tools to support operational efficiency.
Demonstrable management experience, ideally within primary care or a comparable environment.
Proven leadership skills with the ability to motivate and develop teams.
Strong organisational and problem-solving abilities.
Excellent communication skills at all levels.
High competency in office IT systems and practice software.
A proactive, resilient and adaptable approach to change.
Vision, drive and a commitment to delivering outstanding patient care.
About us
Estuary Group Practice is a thriving, forward-thinking training practice located in the west of Swansea. We care for a growing population of over 20,000 patients across our three well-established sites in Gowerton, Penclawdd and Gorseinon. Our cohesive clinical team includes 14 GP partners, 1 salaried GP, 2 practice nurses, a healthcare assistant, a practice pharmacist, and a paramedic, supported by a dedicated non-clinical workforce of more than twenty staff. We deliver a wide range of enhanced services including minor surgery, contraceptive services, and other specialist clinics and we are proud of our long-standing commitment to training GP registrars and teaching medical students.
Job description
Job responsibilities
Oversee the day-to-day operations of the organisation, ensuring all staff fulfil their primary responsibilities.
Provide clear leadership and guidance to all staff, ensuring adherence to practice policies and procedures.
Provide functional management of all salaried clinical and administrative staff.
Ensure staff implement a consistent, practice-wide approach to the management of all patient services.
Act as an instrumental member of the general practice team, contributing to strategic and operational decision-making.
Manage recruitment processes, including advertising, interviews, pre-employment checks and induction training.
Lead workforce planning and develop, implement and embed an effective succession plan.
Oversee disciplinary and grievance processes, ensuring fair resolution and maintaining oversight of staff welfare.
Ensure compliance with HR legislation and employment standards.
Ensure all staff receive appropriate training to perform their roles effectively.
Implement and maintain a comprehensive staff development plan and training record.
Review and update job descriptions and person specifications regularly to ensure legal compliance and role clarity.
Identify and deliver team training where required.
Undertake all mandatory training and ensure staff do the same.
Manage financial operations including budgets, bank accounts, accounting systems and petty cash.
Work with the Partners to maximise income and reduce expenditure.
Maintain effective liaison with the practice accountant, ensuring accurate year-end accounts.
Ensure the organisation has appropriate insurance cover.
Manage procurement of equipment, supplies and services.
Manage external service contracts (e.g., cleaning, gardening, window cleaning).
Support the management team in compiling practice reports and contributing to the practice development plan.
Guide the team to achieve QOF targets, working closely with nursing and administrative leads.
Develop, implement and embed an effective Business Continuity Plan.
Implement systems to ensure compliance with Healthcare Inspectorate Wales (HIW) regulations and standards.
Lead the management of the clinical system, ensuring compliance with the Data Protection Act 2018 and UK GDPR.
Monitor and disseminate safety alerts and other relevant information.
Ensure compliance with Welsh safeguarding legislation and practice policies for both adults and children.
Manage the patient complaints process and ensure staff understand the complaints procedure.
Maintain a clean, tidy and effective working environment.
Oversee the response to and resolution of local IT issues.
Promote and encourage the use of patient online services.
Manage the premises, ensuring compliance with health and safety legislation.
Undertake risk assessments, ensure staff awareness and deliver mandatory risk-management training.
Ensure the practice environment is safe, well-maintained and fit for purpose.
Maintain effective working relationships with external stakeholders, contractors and partner organisations including Swansea Bay University Health Board and Llwchwr Cluster.
Job description
Job responsibilities
Oversee the day-to-day operations of the organisation, ensuring all staff fulfil their primary responsibilities.
Provide clear leadership and guidance to all staff, ensuring adherence to practice policies and procedures.
Provide functional management of all salaried clinical and administrative staff.
Ensure staff implement a consistent, practice-wide approach to the management of all patient services.
Act as an instrumental member of the general practice team, contributing to strategic and operational decision-making.
Manage recruitment processes, including advertising, interviews, pre-employment checks and induction training.
Lead workforce planning and develop, implement and embed an effective succession plan.
Oversee disciplinary and grievance processes, ensuring fair resolution and maintaining oversight of staff welfare.
Ensure compliance with HR legislation and employment standards.
Ensure all staff receive appropriate training to perform their roles effectively.
Implement and maintain a comprehensive staff development plan and training record.
Review and update job descriptions and person specifications regularly to ensure legal compliance and role clarity.
Identify and deliver team training where required.
Undertake all mandatory training and ensure staff do the same.
Manage financial operations including budgets, bank accounts, accounting systems and petty cash.
Work with the Partners to maximise income and reduce expenditure.
Maintain effective liaison with the practice accountant, ensuring accurate year-end accounts.
Ensure the organisation has appropriate insurance cover.
Manage procurement of equipment, supplies and services.
Manage external service contracts (e.g., cleaning, gardening, window cleaning).
Support the management team in compiling practice reports and contributing to the practice development plan.
Guide the team to achieve QOF targets, working closely with nursing and administrative leads.
Develop, implement and embed an effective Business Continuity Plan.
Implement systems to ensure compliance with Healthcare Inspectorate Wales (HIW) regulations and standards.
Lead the management of the clinical system, ensuring compliance with the Data Protection Act 2018 and UK GDPR.
Monitor and disseminate safety alerts and other relevant information.
Ensure compliance with Welsh safeguarding legislation and practice policies for both adults and children.
Manage the patient complaints process and ensure staff understand the complaints procedure.
Maintain a clean, tidy and effective working environment.
Oversee the response to and resolution of local IT issues.
Promote and encourage the use of patient online services.
Manage the premises, ensuring compliance with health and safety legislation.
Undertake risk assessments, ensure staff awareness and deliver mandatory risk-management training.
Ensure the practice environment is safe, well-maintained and fit for purpose.
Maintain effective working relationships with external stakeholders, contractors and partner organisations including Swansea Bay University Health Board and Llwchwr Cluster.
Person Specification
Experience
Essential
- Experience of managing multidisciplinary teams
- NHS or general practice experience
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of chairing meetings, producing agendas and minutesExcellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of MS Office products
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
Qualifications
Essential
- A good standard of education with excellent literacy and numeracy skills.
Desirable
- Educated to degree level in healthcare or business
Person Specification
Experience
Essential
- Experience of managing multidisciplinary teams
- NHS or general practice experience
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of chairing meetings, producing agendas and minutesExcellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of MS Office products
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
Qualifications
Essential
- A good standard of education with excellent literacy and numeracy skills.
Desirable
- Educated to degree level in healthcare or business
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.