Job responsibilities
JOB SUMMARY: Responsibility for ensuring
quality compliance for the Practice. Achieve complete quality
compliance management systems in accordance with organisation plans and
adherence to legislation and agreed regulatory bodies processes and procedures Provide support to the Practice Manager to ensure the management of all
practice administration and provide operational management of the Data Administration
Team. Provide leadership and guidance to
Practice staff. The
post-holder will provide cover in the absence of the Practice Manager. To work
closely and collaboratively with the Practice Manager. This role is expected to
develop and evolve over time.
DUTIES
1. Manage
quality compliance activities for the Practice including clinical systems and
platforms
2. Ensure
the Practice meets all agreed quality compliance (legislation and objectives)
and that appropriate risk mitigation/ control measures are in place
3. To analyse
and interpret data and assist with planning and monitoring work undertaken in
relation to Directed, National and Local Enhanced Services, the Quality &
Outcomes Framework and the PCN Investment and Impact Fund, taking appropriate
action to ensure that all targets are achieved
4. Provide
advice, guidance and support to the Practice with regards to compliance
5. Manage
the development and preparation of the Practices quality compliance strategy
and general business planning
6. Maintain
accurate quality compliance records
7. Support
the Practice Manager with change initiatives
8. To ensure
that any suspected or actual breach of IT security is reported to the Practice
Manager and investigated as required. To agree action and/or change of policy /
procedures as a result of findings with the Practice Manager / Partners
9. Implementing
protocols to ensure the Practice is compliant with IG/ GDPR standards and
evidence via the Data Security and Protection toolkit
10. Assist
with training of users of the Practice IT systems
11. Ensuring
staff training complies with CQC standards
12. Providing
support to resolve local IT issues, good working knowledge of Practice IT
systems
13. Monitor
telephone system stats, interpreting data, making necessary recommendations and
producing relevant audits
14. Routinely monitor and assess practice
performance against patient access and demand management targets, including
national performance dashboards
15. Supporting
staff in developing searches and audits on the clinical system
16. Reviewing
and updating clinical templates ensuring they relate to current practice
17. Contribute
to the creation and update of the Practice Business Continuity Plan
18. Contribute
to the various Practice quality improvement projects and reflective learning
19. Be the
first contact for escalation of complaints, resolving where possible,
escalating where necessary and overseeing the complaints process
20. Support
with the annual submission of the KO41b
21. To ensure the
Practice has a strong social media presence and that campaigns, messages and
practice updates are monitored and communicated effectively using the website, Facebook,
and waiting room screens
22. Act as
a point of contact for building related enquiries and ensuring building defects
are promptly recorded
23. Oversee
the building and equipment compliance process
24. Assist
with the maintenance and updating of asset registers
25. Keep
up to date with NHS developments in the local healthcare systems
26. Make
recommendations and initiate raising Practice standards and service delivery
27. Liaise
with patients, and other outside agencies
28. Ensure
that the chronic disease registers are maintained, and that the data is
correctly read coded and up to date.
29. Ensure
that the patients recall systems are in place and activated on a timely basis
30. Support
Practice evidence CQC compliance
31. Support
Practice to achieve flu targets
32. Represent
the Practice when required
33. Take on any other responsibilities
deemed appropriate by the Partners / Practice Manager for the position of
Quality & Compliance Manager
34. To line manage the data
administration team, including annual appraisal and regular feedback from/to
Team Leader meetings
35. To oversee
and maintain external communication scheduling and links such as Clinical EDI
for laboratory reports, Out of Hours reports, Choice & Booking, Patient
Registration and GP2GP
36. Oversee
online patient access, ensuring contractual obligations are met, and that the
maximum number of patients have access to a safe and effective online service